Job overview

Manages service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.

Responsibilities

Onboarding and job trainer for all service technicians.
Onboarding trainer for all service clerks.
Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
Executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
Coordinates customer clinics, field days and related, promotional events.
Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit if Warranty Admin is unavailable.
Develops and retains key talent by maintaining individual development plans.
Reviews work orders for completeness and accuracy prior to customer billing
Ensures all departmental tools, equipment, and vehicles are in good working order
Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.

Qualifications

5-10 years of management experience is required.
Mechanical/hydraulic, or electrical work experience would be beneficial.
High School Diploma or GED equivalent is required.
Ability to lead others effectively.
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Ability to speak effectively one-on-one and within a group.
Basic understanding of financial principles relative to Service Department operations.
Familiar with John Deere and competitive products.
Ability to analyze and interpret internal reports.
Excellent customer service skills.
Ability to think strategically and solve problems.
Verbal and nonverbal communication skills.

Additional requirements

FA/CPR Certification
Valid Driver’s License required

Benefits

Competitive wage paid bi-weekly
401(k) plan with company match
Healthcare (medical, dental, vision)
Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
Company-paid short-term disability
Health Savings Account (HSA) with company match
Flexible Spending Account (FSA)
Paid Time Off (PTO)
Paid holidays
Uniform allowance
Employee referral bonus
Employee discounts
Dependent Care Assistance Plan
Employee Assistance Program
Wellness Program
On-the-job training & skills development

Working Conditions

Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.
The worker is subject to both environmental conditions: Activities occur inside and outside.
The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or to chemicals.
The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.

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Service Manager