CUSTOMER SUPPORT NINJA - SEATTLE

Our Support Ninjas love to play games and are passionate about solving problems and helping people in general. As the front line of Humble Bundle's communication with the community, they spend their days talking to customers, identifying bugs, and collecting data that will be used to directly improve the products.

Support Ninjas are responsible for responding to all incoming customer queries via Zendesk and ensuring that Humble Bundle customers have the best possible experience. They rapidly prioritize serious issues, cross collaborate with our Engineers to fix bugs, and are responsible for providing the highest quality customer service at all times.

This position is located in Seattle and you must be physically located in the Seattle area, however, it will be a Work From Home position. Should we open an office in Seattle in the future, being present in the office during your shift may be required. Remote conferencing in for daily meetings will be mandatory and you may occasionally need to travel to our San Francisco office, which will be covered by the company.

You may also be required to work weekends, with two consecutive days off during the week, as required by current staffing demands.

Responsibilities

  • Manage and respond to support tickets submitted by our customers

  • Troubleshoot issues to help diagnose problems

  • Coordinate internally with other teams to provide feedback on the products

  • Assess and communicate bugs/issues encountered by our customers

Experience/Requirements

  • High School diploma or equivalent

  • A minimum of 1 year’s experience in assisting customers in an online environment

  • Excellent written and verbal communications skills in the English language

  • Team player with a positive attitude

  • Ability to work under pressure in an extremely fast-paced and high-volume environment

  • Above average ability to process and retain information

  • Strong customer service skills and empathy for issues that affect the gaming community

  • Previous experience with the Steam platform and PC gaming

  • Previous experience with the Google Apps suite

  • Previous experience with the Zendesk ticketing system

Bonus Points

  • A passion for and above average knowledge of gaming in general, including PC/Mac and iOS/Android

  • An above average knowledge of pop culture in general, including movies, comic books, etc…

  • Previous experience with JIRA bug-tracking software

  • The ability to work autonomously and track down information independently.

BENEFITS AT HUMBLE BUNDLE

  - Stock options
  - Competitive salaries
  - Paid time off
  - Medical, dental, and vision insurance
  - 401(k) plan, with all fees covered and 4% Employer Matching
  - Complimentary Hearthstone and StarCraft 2 coaching
  - Much more..

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