hi-logo

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

Social Security, our nation’s retirement safety net, is projected to be insolvent as soon as 2035, making employer-sponsored 401(k) plans the primary retirement savings vehicle in the U.S. Nearly half of all working Americans are not saving enough for their future because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium sized businesses to offer employees a path to financial independence through retirement savings.

Our values are the guiding principles we use to build solutions for plan administrators and participants. They reflect our point of view on what’s important and what’s right:

In it for customers, autonomous & accountable, outcomes driven, inclusive collaboration, and decisive.

The Manager of strategic and account management is responsible for the excellent delivery of services across all lines of business. This role requires strong communications skills and imaginative, bold thinking in all situations. At times, the Manager must be able to lead teams, composed of various internal resources, partners, and customer resources.

What you get to do every day 

  • Proactively own and manage service delivery for high-visibility and high-touch customer relationships across strategic and account managed teams.
  • Understand short and long-term customer goals and objectives as they relate to revenue cycle management and Human Interest.
  • Ensure that account managers are regularly communicating with assigned accounts, set expectations and negotiate priorities appropriately.
  • Develop highly effective relationships across all departments.
  • Proactively manage, measure, track, and resolve customer issues to ensure their timely resolution.
  • Recognize and resolve systemic issues to prevent them from repeating.
  • Work with internal partners to document, track, and support compliance with service level agreements.
  • Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new services, processes, and tools.
  • Perform regular tailored customer account reviews to discuss customer performance metrics (service level agreement, customer satisfaction).
  • Keep the customer informed of key information that may be critical to their success (e.g. compliance testing, 5500, etc.)
  • Lead projects that directly impact the customer, including process improvement initiatives.

What you bring to the role 

  • 5+ years of leadership experience in retirement services 401(k).
  • Strong background across the 401(k) retirement product life-cycle.
  • Demonstrated ability to manage large / strategic retirement plans.
  • Must be detail oriented, organized, ability to multi-task and work independently.
  • Communicate with confidence, professionalism and empathy.
  • Remain composed in high-stress situations and convey empathy for our customers and your employees. 
  • Passion for onboarding new employees.
  • A ‘change is good’ mindset allowing you to quickly adapt within a fast growing startup environment.

Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

About Human Interest

We’re a high-growth, Series D-funded company that’s changing the retirement industry. Human Interest is seeking to build a best-in-class product to help small businesses give their employees a path to financial independence. Named one of America’s Best Startup Employers by Forbes, one of the Best Places to Work by the San Francisco Business Times, and a 2021 Top Company by Y Combinator, we’re looking for incredible talent to help us achieve our mission: ensuring people in all lines of work have access to retirement benefits. Human Interest has raised $305M and is backed by leading investors that include TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

Inclusive collaboration makes us a better business

We deliberately build processes to create a workplace where all are welcome and accepted. We're proactive and purposeful in prioritizing diversity and inclusion internally not only because it's the right thing to do, but also because we believe it's the only way to effectively create products and services that can be truly helpful to all people.

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

Human Interest employees must adhere to the Company’s security policies and Code of Ethics. 

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

https://humaninterest.com/disclosures

We comply with CCPA guidelines. 

Apply for this Job

* Required