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Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

Social Security, our nation’s retirement safety net, is projected to be insolvent as soon as 2035, making employer-sponsored 401(k) plans the primary retirement savings vehicle in the U.S. Nearly half of all working Americans are not saving enough for their future because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium sized businesses to offer employees a path to financial independence through retirement savings.

Our values are the guiding principles we use to build solutions for plan administrators and participants. They reflect our point of view on what’s important and what’s right:

In it for customers, autonomous & accountable, outcomes driven, inclusive collaboration, and decisive.

What you get to do every day

  • Serve as the primary contact between the client and the company.
  • Work Closely with Admins on plan-level issues that impact multiple participants and plan relationships.
  •  As a Retention Specialist you will work accounts as an advocate to financial independence; by retaining, educating and building strong working relationships with Human Interests clients and cross functionally within the organization.
  • Become a stakeholder in the future of our organization - making suggestions that continually improve the way we retain assets at Human Interest.
  • Frame conversations strategically and overcome obstacles.

What you will accomplish

  • Document the process and workflow for the Client Admins to help bridge gaps in procedures and identify areas of opportunity. 
  • Will be responsible for improving and maintaining standard operating procedural documentation in addition to creating ROI on accomplishments.
  • Build reporting to showcase daily, weekly, and monthly retention efforts.
  • Identify gaps that impact the execution of products and customer retention.
  • Become a Subject Matter Expert and an Advocate for HI and our clients that will meet AND exceed customer expectations by relentlessly striving to provide unparalleled customer service! We are in it for the customer.

What you bring to the role

  • 3-5 years of Financial 401(k) Industry experience 
  • Call center experience (preferred)
  • 2+ years proven track record of retaining clients
  • 2+ years of sales experience in a customer service environment
  • Strong interpersonal communication skills, demonstrated team building, attention to detail and the ability to manage multiple complex clients

Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

About Human Interest

We’re a high-growth, Series D-funded company that’s changing the retirement industry. Human Interest is seeking to build a best-in-class product to help small businesses give their employees a path to financial independence. Named one of America’s Best Startup Employers by Forbes, one of the Best Places to Work by the San Francisco Business Times, and a 2021 Top Company by Y Combinator, we’re looking for incredible talent to help us achieve our mission: ensuring people in all lines of work have access to retirement benefits. Human Interest has raised $305M and is backed by leading investors that include TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

Inclusive collaboration makes us a better business

We deliberately build processes to create a workplace where all are welcome and accepted. We're proactive and purposeful in prioritizing diversity and inclusion internally not only because it's the right thing to do, but also because we believe it's the only way to effectively create products and services that can be truly helpful to all people.

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

Human Interest employees must adhere to the Company’s security policies and Code of Ethics. 

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

https://humaninterest.com/disclosures

We comply with CCPA guidelines. 

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