Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

Social security, our nation’s retirement safety net, is projected to be insolvent as soon as 2035, making employer-sponsored 401(k) plans the primary retirement savings vehicle in the U.S. Nearly half of all working Americans are not saving enough for their future because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium sized businesses to offer employees a path to financial independence through retirement savings.

Our values are the guiding principles we use to build solutions for plan administrators and participants. They reflect our point of view on what’s important and what’s right:

In it for customers, autonomous & accountable, outcomes driven, inclusive collaboration, and decisive.

What you get to do every day:

  • Enthusiastically coach and develop a team of retirement Support Specialists
  • Ensure excellent customer service by monitoring productivity and quality of the team
  • Act as the go to Subject Matter Expert (SME) for your team
  • Manage escalations, carefully managing complex issues to a full resolution
  • Utilize retirement service knowledge to answer questions
  • Support onboarding and training of new team members
  • Keep team updated on new processes and product enhancements
  • Take part in cross functional initiatives/projects
  • Partner with peers and management team on staffing and training needs
  • Proactively work to improve efficiencies and effectiveness of the team
  • Balance workload within team and across teams
  • Other duties as needed

What you bring to the role:

  • Knowledge of defined contribution retirement plans
  • 1+ years of experience leading a team
  • Strong interpersonal communication skills
  • Passion for coaching and developing your team
  • Love for process. You’re constantly on the lookout to improve inefficiencies for your team
  • Ability to work cross functionally on issue resolution and project/technology implementation
  • Self driven with a joy for learning new programs, systems, and tools
  • Meticulous attention to detail
  • High care/low ego approach to your work
  • Bachelor’s degree or equivalent experience

Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

About Human Interest: 

We are a high-growth, Series C-funded company on a mission to change the retirement industry. We’re building a best-in-class product to make it possible for smaller businesses to give their employees a path to financial independence. Named one of America’s Best Startups by Forbes and one of the Best Places to Work by the San Francisco Business Times, we’re continuing to grow and looking for incredible talent that can help us achieve our mission: ensuring that people in all lines of work have access to retirement benefits.

Inclusive collaboration makes us a better business

We deliberately build processes to create a workplace where all are welcome and accepted. We're proactive and purposeful in prioritizing diversity and inclusion internally not only because it's the right thing to do, but also because we believe it's the only way to effectively create products and services that can be truly helpful to all people.

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy or any other characteristics protected under federal, state, or local laws.

Human Interest employees must adhere to the Company’s security policies and Code of Ethics. 

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We comply with CCPA guidelines. 



We comply with CCPA guidelines. 


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