Human Agency
Human Agency offers full-service business solutions to partners and the organizations we create. We are a team of problem solvers driven by purpose and commitment to the free exercise of our and our partners’ human agency.
Overview
The Marketing Director - Client Strategy is responsible for ensuring the needs of our business partners are translated properly and understood by all internal departments that produce deliverables or manage support for our clients. Individuals in this role are ultimately accountable for making sure our partners have an excellent experience and that every deliverable is delivered on time with high quality.
Position Details
We are hiring a dynamic Director - Client Strategy with a passion for holistic client work, spanning data strategy and storytelling, brand identity, design, web design/development, digital marketing strategy, and growth. This role will be a partner to our leadership team and a strategic thinker who excels at balancing client satisfaction and internal collaboration across diverse creative disciplines, we want to hear from you. This role is pivotal in ensuring our agency consistently delivers exceptional value to clients across a spectrum of services.
Responsibilities
Holistic Client Strategy:
- Lead the development and execution of comprehensive client strategies that encompass brand identity, design, web design/development, strategy, and growth initiatives.
- Collaborate with internal teams to integrate creative disciplines seamlessly into overarching client strategies.
Business Partner Advocacy:
- Be the primary point of contact for key business partners, ensuring their needs across diverse creative services are understood and addressed.
- Advocate for the client within the agency, representing their interests in brand development, design, web projects, strategy, and overall campaign execution.
Team Collaboration:
- Foster collaboration among cross-functional teams, including creative, design, web development, strategy, and growth, to ensure the successful delivery of integrated and holistic client solutions.
- Create an environment where each team member understands their unique contribution to comprehensive client success.
Decision-Making Authority:
- Act as the final decision-maker on key matters related to brand identity, design, web projects, and overall client strategy, balancing client expectations with internal capabilities.
- Ensure that all deliverables meet the high standards expected by both clients and the agency across various creative disciplines.
Campaign Execution:
- Oversee the planning and execution of holistic client campaigns, ensuring alignment with brand identity, design aesthetics, web development goals, and overarching growth strategies.
- Collaborate with creative teams to ensure that campaigns reflect the essence of brand identity while driving client growth.
Client Retention and Growth:
- Cultivate and strengthen client relationships, ensuring satisfaction and identifying opportunities for account growth across brand development, design, web services, and strategic initiatives.
- Proactively address challenges to maintain positive client relationships and contribute to the overall growth of client accounts.
Qualifications
Proven Expertise: 5+ years of demonstrated experience in account management with a focus on digital marketing, strategy and positioning development, business planning, campaign management, and product development within a consulting and/or creative agency landscape.
Strategic Leadership: Proven ability to lead strategic initiatives, blending digital marketing prowess with a creative agency mindset to drive business growth.
Communication Skills: Excellent verbal and written communication skills, essential for navigating the complexities of client relationships and team collaboration.
Client Growth: A track record of managing and growing key client accounts in the digital space, showcasing your ability to balance client satisfaction with agency capabilities.
Industry Understanding: A deep understanding of creative, digital marketing, media, and development processes in the context of digital strategy, enabling you to guide teams effectively.
Adaptability: Thrive in a fast-paced, dynamic environment, where your ability to adapt to evolving digital trends and client needs will be crucial.
Keen Eye for Design: You have the critical ability to engage on design topics - you understand communications and design assets holistically — everything matters, not just the words.
Remote | We are a fully-remote team - anywhere in the US is fine. However, this position will require some travel to meet with clients, and therefore applicants should be ready and willing to hop on a plane when needed.
Here at Human Agency, we support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes us a more interesting and innovative place to work, and we strive every day to make Human Agency a welcoming and inclusive place for all.
Our Values
- Empower people to lead lives they find meaningful
- Deliver real impact
- Live with purpose, love, and adventure
- Pursue pragmatic idealism
- Educate through storytelling
Equal Opportunity Employment Statement
Human Agency is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Human Agency is committed to providing veteran employment opportunities to our service men and women.
