The Company

Human Agency offers full-service business solutions to partners and the organizations we create. We are a team of problem solvers driven by purpose and commitment to the free exercise of our and our partners’ human agency.

The Role

The Chief Executive Officer (CEO) is responsible for developing and assisting sales growth, partnership creation, client management, and project delivery for Human Agency’s internally developed SaaS tool that turns outdated online interactions into engaging experiences. The CEO is ultimately accountable for being a significant contributor to improving the product’s P&L, developing and delivering the company roadmap, ensuring the marketing team has a positive impact on the product’s growth, and ensuring the product is positively regarded in the marketplace. The CEO will work directly with the company COO and Product Ops teams to ensure project success. 

Primary Responsibilities

Partnership Management: Lead engagement with the clients over the course of their relationship with the product

  • Develop and maintain relationships with designated individuals from the clients teams in order to communicate efficiently, clearly, and proactively
  • Lead client meetings professionally and with prepared knowledge of and materials on all relevant client activities demonstrating the value the product brings to their goals and work
  • Communicate to broader Product team feedback to continuously improve deliverables for any given client, overall Product systems, and client reporting
  • Engage directly in ensuring deliverables, systems, and reporting are excellent as needed

Project Management: Serve as lead liaison between client and Product teams, ensuring expectations are communicated and met

  • Document and communicate client needs, timelines, and expectations to the broader Product team
  • Manage assigned team members, providing feedback and direction, to ensure success on client deliverables
  • Maintain a basic understanding of services delivery and engage directly in ensuring client deliverables across all digital marketing domains are met as needed
  • Collaborate with company leadership and Product team to improve project management systems as needed
  • Prepare and report to company leadership on client satisfaction and team performance as needed

Hiring: Work with the hiring team to identify needs, recruit candidates, coordinate hiring process, and onboard team members within a budget

  • In response to opportunities identified by the leadership, identify, develop, and implement employee policies and incentives that attract and retain talent
  • Develop and implement systems for assessing employee satisfaction and utilize results to inform recommendations to senior leadership
  • Manage staff or contract support for hiring

Revenue Generation: Secure new work or increase scope with clients

  • Engage senior level decision makers from the client teams to communicate strategies and tactics, instilling confidence and excitement for Product’s value proposition across projects
  • Develop strategies and solutions for potential or existing clients to increase revenue, employing a deep understanding of the Product’s capacities and a willingness to innovate to solve problems
  • Implement the sales process from start to finish, identifying potential opportunities for clients, gathering needed research, developing appropriate budgets, and creating personalized sales presentations in partnership with members of the Product team
  • Document sales process and work with other team members pursuing revenue to improve the company's overall sales strategy

This job is for you if you have:

  • 8+ years in a sales / account manager role (preferably at software startup)
  • Ability to accelerate revenue growth by acquiring as many new customers as possible
  • Creative ability to generate ideas for messaging, ad campaigns, and creative deliverables and clearly communicate ideas to a team of executors
  • Experience in sales or marketing for SaaS and Enterprise Software Startup

You also may have:

  • A team-player attitude with high-energy and a strong desire to help improve internal processes beyond your day-to-day tasks
  • Desire to learn, grow, and meet the ambitious sales goals of a quickly growing startup and sales team
  • Ability to work independently in an entrepreneurial, start-up environment
  • A knack for asking great questions to uncover prospect pain points and adapt to their needs
  • Openness to a wide range of client work with a bent towards mission driven efforts for the greater good
Our Values:
  • Empower people to lead lives they find meaningful
  • Deliver real impact
  • Live with purpose, love, and adventure
  • Pursue pragmatic idealism
  • Educate through storytelling
What We Offer:
Human Agency is the best place to build a career in the 2020s
  • Work: We are a work from anywhere team with employees spanning 11 states and 5 countries. Yes, we’re remote, but we know nothing beats a good jam session, so we offer in-person office and travel opportunities to all employees. Want to visit Caroline in Austin to crank out a pitch with the team? We’ll get you a ticket, place to stay, and lots of tacos.
  • Benefits: Healthcare and education are human rights. We offer 100% employee and dependent healthcare coverage, HSA contributions, 401k with match, a 529 with match, and two FSAs to support your growth and well-being.
  • Live: We offer unlimited PTO, PTO minimums, paid sabbaticals, paid maternity/paternity leave, and 9 paid holidays to ensure you get the rest you need to feel…well, human.
  • Office: Your work environment should be conducive to your health and productivity. We’ll help you deck out your home office and pay for a shared work space if you need a change of scenery.
  • Studios: Have an idea for a new product or project? We'll provide resources, funding, and other studio support to make it a reality.
  • Learn: In addition to the 529 match, we offer subsidized continuing education and support for select graduate programs.
  • Give: A portion of all Human Agency profits are dedicated to humanitarian aid, environmental advocacy, and an employee directed disaster relief.

Location: Anywhere in the USA is fine. We are a fully remote company with employees concentrated in Austin, New York, Chicago, Los Angeles and St Louis.

If you are not sure that you’re 100% qualified, but up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way.

Equal Opportunity Employment Statement

Human Agency is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Human Agency is committed to providing veteran employment opportunities to our service men and women.

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