We believe each moment in sports can change the plan, change the game and change lives. That’s why our mission is to build the world’s most powerful network of sports video and data to empower teams to make every moment count.

How? By hiring people around the world who want to help us support coaches, players, analysts, recruiters, teams, clubs and fans. Hudl customers use our products to capture video, analyze data, share highlights and a lot more. They stay ahead of the game with the latest technology and we help them achieve their goals.

Want to join us?

Hudl is looking for an experienced Customer Success Manager to add to our team - serving our customers in China. You’ll work with existing customers, such as professional clubs, federations, high schools and everything in between ensuring they continue to have world-class experiences with our products. You’ll work tirelessly to upgrade their subscription packages and keep our renewal rates high. Across your accounts you'll continuously help customers see the value of Hudl's products with timely communication and follow-up. You'll need to be organized and comfortable on the phone to achieve your upgrade and renewal goals. You and your team will be based out of Beijing and Shanghai in China. 

Sounds good so far? Here’s what we look for.

You Are

  • Sales motivated. You can show value in current product offerings, but look for ways to improve workflows and upsell solutions (experience in the SaaS industry is a bonus).
  • A listener. You are passionate about engaging with our users to ensure our teams and athletes get the most value out of their Hudl experience.
  • Honest and dependable. You don’t shrink away from the tough conversations and will go the extra mile to help a customer.
  • An excellent communicator. You’re just as comfortable speaking to 100 coaches as you are to 1 coach.
  • Creative. You proactively plan how to engage with customers and execute these plans.
  • Experienced. You have several years of customer facing sales/CSM experience, ideally you’ve been through a sales education or development programme. Also some experience in the sporting environment is strongly preferred.
  • Methodical. Have worked with a CRM like Salesforce and have a disciplined approach to approaching and engaging partners.
  • Passionate about sport and technology. You can’t wait to bring the best sports software in the world to professional teams in China.
  • Native in Chinese and conversational in English. 

You Will

  • Beat expectations. Your daily efforts will revolve around connecting with current customers to exceed renewal and upsell expectations in your territory.
  • Look for revenue opportunities. You’ll actively find ways to increase current customer revenue.
  • Engage current users. To build relationships with our users, you’ll conduct training sessions and health checkups for key accounts.
  • Dig into dissatisfaction. You’ll get to the bottom of user issues and ensure they stay loyal with Hudl.
  • Focus on numbers. Keeping renewal, conversion and engagement rates high and cancellation rates low will be your number one priority.

We Will

  • Treat you like an adult. We will trust you to get the work done and take a break when you need it. Use your unlimited vacation when and how you want, including extended parental leave for both moms and dads.
  • Give you what you need. We will supply the environment and tools for success, allowing you to focus on professional growth and career development.
  • Challenge you. We promise you'll be surrounded by people equally committed to the company's success.
  • Celebrate work at Hudl retreats. We like to gather our Hudlies from around the world to showcase achievements and strategize for the future. 
  • Provide career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
  • Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, Employee Resource Groups and fitness partner Peerfit have you covered.

Diversity at Hudl

Hudl is an equal opportunity employer. We understand the power of a diverse team, celebrate differences and promote inclusive and accessible environments. 

To promote Hudlies being their authentic selves and give everyone opportunities for allyship, we offer employee resource groups. These employee-led groups are drawn together by common affinities, passions and life experiences: 

  • Her Hudl
  • Hudl Black
  • Pride@Hudl
  • Mental Health Champions
  • Community Champions

We recognize there’s ongoing work to be done and track our efforts and commitments in annual diversity reports

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

Privacy Policy

Hudl Applicant and Candidate Privacy Policy

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Voluntary self-identification, gender and race

We'd like to know how well we're doing to ensure diversity, equity and inclusion in our recruitment processes. To help us reach this goal, we'd appreciate if you'd take our diversity questionnaire. Your voluntary choice to complete it will create a separate, confidential record of your name, where you learned about the role you applied for, and information about protected characteristics (UK: the Equity Act 2010).

This information will be automatically removed from your profile prior to reviewing your application. Your data is kept strictly confidential and won't be used as a part of the selection process. We'll only use it to measure our recruitment activity and to make reasonable adjustments for disabled employees.


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Hudl are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.


The Regulation (EU) 2016/679 and the applicable national data processing regulations  (together, the “Applicable Legislation”) for candidates applying to the positions in the EU  give rights to individuals in respect of personal data held about them by others and as directed by the above Applicable Legislation Hudl provides you the following information:

  1. Hudl Privacy Policy can be found at https://www.hudl.com/privacy .
  2. Hudl and its affiliates act as data controllers in relation to the personal data Hudl collects in connection with its recruiting and hiring processes, as well as with data subprocessors engaged by Hudl to help manage those processes.  Hudl’s headquarters and its sub processes are located in the USA. If you are located outside of the USA, your personal data will be transferred to the USA once you submit it through our careers site.
  3. Diversity information is defined by the DPA as “sensitive”.  The information you give will be held on both manual and electronic systems by Hudl.
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