As a Customer Support Specialist you will provide a helping hand to our Customers who are growing their business with HubSpot.

Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how HubSpot works.

Check out the Video below to learn more about the role from our Customer Support Specialists at HubSpot APAC.

  • Video Link: https://www.youtube.com/watch?v=T4GfqGt2ufk

In this role, you’ll get to:

  • Develop deep knowledge of the HubSpot software
  • Partner with our customers to effectively resolve issues/ troubleshoot through chat, email and phone.
  • Answer how-to questions and help customers navigate a variety of tools within HubSpot
  • Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
  • Communicate thoughtful, customized solutions that help customers move forward and grow their business
  • Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services
  • Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

We are looking for people who:

  • Find creative problem solving fulfilling & challenging
  • Are self-motivated & eager to learn
  • Thrive in a dynamic environment and are comfortable with ambiguity
  • Adapt quickly to changing priorities and customer needs
  • Passionate about working with customers and finding solutions that make their goals possible
  • Outstanding communicator, articulate, fluid conversationalist

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