Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2023. We expect 2024 to be our best year yet.

Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun — one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.

We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!

As a Hotel Engine Mid-Market Account Manager, you will be responsible for helping our Mid-Market customer base realize the full potential of our product by driving spend, retention and adoption of the Hotel Engine platform.  In this role you will be assigned a set list of customers and be responsible for leveraging the full scope of company products and services to deliver business solutions that drive customer value.

 Here’s what you’ll do:  

Hunt within existing account base to generate new business opportunities to meet and exceed the quota
Drive monthly growth by upselling Hotel Engine across a dedicated book of business and ensure maximum adoption by your customers
Display excellent research, analytical and presentation skills and demonstrate ability to lead customer focused QBRs
Design and evolve a comprehensive business plan for your book of accounts, including cross-selling, strategies to drive adoption and sell to decision makers 
Facilitate hand-off of key accounts from sales to account management, partnering closely with Account Executives to onboard & ramp new customers
Present Hotel Engine’s value position in the unmanaged travel space with expertise
Work collaboratively with cross-functional teams such as business operations, member support, marketing, sales enablement, product development and production support to drive customer outcomes
Become a subject matter expert in the Hotel Engine platform & industry with extensive, accurate product knowledge
Consistently meet or exceed daily KPI requirements

Here’s what we’re looking for:  

Minimum 2 years of account management experience in a B2B organization
Self-starter with an entrepreneurial spirit, takes initiative and adapts to changing demands.
Bring a positive attitude and energy to work every day. 
Experience with Salesforce, Outreach, Gong or similar sales technologies  
Ability to drive a consultative sales approach to improve retention and capture additional opportunities within the current customer base  
Strong organizational skills with a track record of retaining and expanding existing customer base  
Experience in utilizing tech stack to identify trends in customer account usage   
Strong business acumen to partner with our customers to drive solutions to their business problems

Cash compensation: 

Base salary $75,000 per year with OTE potential of $110,000/year (uncapped commission, accelerators in place, and equity!). Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.

As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

Competitive base salaries 
Annual performance bonuses
Stock options for all associates + performance-based stock options 
Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance 
401(k) plan with a match program
Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
Paid parental leave and family medical leave
Hotel discounts through our exclusive platform
The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.

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As listed in the Job Description, the target base salary range for this role is $75,000 USD annually. *

Do you have a minimum of 3 to 5 years of Business to Business Account Management experience with a heavy emphasis on upselling and the expansion of current customer relationships? *

Do you have experience conducting Quarterly Business Reviews with your customers? *

Do you have experience utilizing any of the following sales technology tools? *

  Gong
  Outreach
  Salesloft

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Are you authorized to work lawfully in the United States? *

Will you now or in the future require visa sponsorship for employment at Hotel Engine? *

If you’ll require Hotel Engine to commence, i.e., “sponsor,” an immigration or work permit case in order to employ you, either now or at some point in the future, then you should answer yes. An example of an immigration or work permit case that may require sponsorship now or in the future would be an H-1B or other employment-based work permit sponsorship.

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Mid-Market Account Manager

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