The Senior Training Manager will develop and implement the strategic vision of the training function to create a highly skilled team to support the product and services across the Texas web presence brands. They will work with business leaders and operations, and lead local training teams to execute a comprehensive roadmap to educate employees with the knowledge and skills they need to bring the best service to our customers.

Responsibilities:

  • Partner with stakeholders from all levels of the business and the learning shared services team to create a learning curriculum with clear measures of business alignment and success that drives towards a world class training experience
  • Identify learning gaps via needs analyses and implement effective training solutions to align with business needs
  • Advise and consult on the right approach for product and technical training based on our customer service approach
  • Develop and lead a Learning team
  • Oversee how training content is managed and updated.
  • Partner w HR Generalist and Recruiting to track and trend success metrics for on-boarding within the first 90 days
  • Partner with the shared services Design and Technology team to create policies and procedures associated with how training content is built and maintained
  • Work with all members of the Texas and Endurance leadership teams to prioritize training needs
  • Utilize adult learning principles to recognize different learning styles and effectively match curriculum using various learning techniques
  • Understand ISD methodologies and how to use those methodologies to build solid training curriculum
  • Oversee and communicate the training evaluation process. Lead pre and post training analysis to ensure training was effective, and communicate results to leadership teams
  • Observe and coach training staff in the classroom to ensure facilitation, training and presentations are of the highest caliber

Experience:

  • Minimum of five years professional training experience preferred; your employment history should demonstrate that you have training/facilitation experience as well as instructional design or experience building and managing training programs.
  • Preferred five years leading others. Your employment history should demonstrate that you have previously been in a leadership role.
  • Strong sense of pride and ownership and a demonstrated willingness to go the extra mile.
  • Team player willing to pitch in for the greater good.
  • Strong commitment to customer satisfaction.
  • Entrepreneurial spirit that is always on the lookout for the innovation to drive our business forward.
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