The Senior Training Manager will develop and implement the strategic vision of the training function to create a highly skilled team to support the product and services across the Texas web presence brands. They will work with business leaders and operations, and lead local training teams to execute a comprehensive roadmap to educate employees with the knowledge and skills they need to bring the best service to our customers.
Partner with stakeholders from all levels of the business and the learning shared services team to create a learning curriculum with clear measures of business alignment and success that drives towards a world class training experience
Identify learning gaps via needs analyses and implement effective training solutions to align with business needs
Advise and consult on the right approach for product and technical training based on our customer service approach
Develop and lead a Learning team
Oversee how training content is managed and updated.
Partner w HR Generalist and Recruiting to track and trend success metrics for on-boarding within the first 90 days
Partner with the shared services Design and Technology team to create policies and procedures associated with how training content is built and maintained
Work with all members of the Texas and Endurance leadership teams to prioritize training needs
Utilize adult learning principles to recognize different learning styles and effectively match curriculum using various learning techniques
Understand ISD methodologies and how to use those methodologies to build solid training curriculum
Oversee and communicate the training evaluation process. Lead pre and post training analysis to ensure training was effective, and communicate results to leadership teams
Observe and coach training staff in the classroom to ensure facilitation, training and presentations are of the highest caliber
Minimum of five years professional training experience preferred; your employment history should demonstrate that you have training/facilitation experience as well as instructional design or experience building and managing training programs.
Preferred five years leading others. Your employment history should demonstrate that you have previously been in a leadership role.
Strong sense of pride and ownership and a demonstrated willingness to go the extra mile.
Team player willing to pitch in for the greater good.
Strong commitment to customer satisfaction.
Entrepreneurial spirit that is always on the lookout for the innovation to drive our business forward.