Endurance International Group (NASDAQ: EIGI) helps millions of small businesses realize their dreams. We equip small businesses worldwide with products and technology to power their online web presence, email marketing, mobile business solutions, and more. Endurance’s best in class family of brands includes Constant Contact, Bluehost, HostGator, Domain.com, BigRock, and SiteBuilder, among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 3,800 people across the United States, Brazil, India, and the United Kingdom.The Endurance International Group is looking for an exceptional Senior Desktop Support Analyst who is responsible for intermediate and complex support issues/tickets and the deployment of new and upgraded applications and hardware. Ensures that desktop based software licensing within area of responsibility is kept current, that hardware is covered by appropriate maintenance agreements, and that any aspects of the IT Security Policy that have specific applicability to the End User Technologies are conformed with.
Essential Job Functions:
Support including but not limited to Tier 2 -3 end-user support and troubleshooting for end-user related issues/requests, user administration, root cause analysis, and VPN end user support
Proven abilities in PC / Mac configuration and troubleshooting including desktop operating systems and common applications
Outlook & VPN client configuration and troubleshooting.
Assist with SOX and other required company mandates as requested
Responsible for executing hardware, application, and software upgrade/patch roll-out plans
Responsible for meeting the key performance metrics within areas of responsibility
Responsible for logging issue information in ticketing system in accordance with IT standards
Stays current on emerging technologies and industry changes
Strong troubleshooting skills
Strong desktop operating system and printer configuration, and problem-solving/troubleshooting skills
Experience supporting current and recent versions of Windows desktop OS and current Linux desktop distros
Experience supporting with current and recent versions Microsoft Office, common Linux desktop apps including Open Office and Thunderbird, Enterprise level anti-virus solutions and VPN solutions
Experience supporting end users in Active Directory and/or OpenLDAP environments including account management and permissions
Experience in supporting end-user related network connectivity (switch, jack connections, cabling, etc.)