Get to Know Us

Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product,  the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs.  

We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results. 

What You’ll Do

The Director of Customer Success is responsible for the management of our CS team in the US. The CS team will act as the primary point of contact for new and expansion customers, helping them solve problems with our product.  In a leadership capacity, you will direct this team as they diagnose issues and propose new workflows that are deeply rooted in your understanding of our product.  Your work will unearth critical insights that feed directly into our roadmap, helping us productize key pieces of the customer journey.   

  • Manage a team of 5-15 CS and Customer Success Leads accountable for Customer’s onboarding, enablement, adoption, renewals, customer health, and customer satisfaction. 
  • Responsible for identifying technical and business requirements and use cases to assure our clients solutions drive value and exceed expectations. 
  • Acts as the main point of contact throughout the customer’s journey, defining a success plan with clear outcomes and ensures clear communication across Customer Executives, business owners and operational resources. 
  • Effectively networks within assigned customers across your region or function, coordinating with your Customer Success management team, in order to successfully support and execute the customer's strategy and solutions roadmap. 
  • Delivers an exceptional customer experience with proactive communication, applying the right internal resources, and effectively using our customer enablement resources to meet customer business goals. 
  • Drives adoption of our clients solutions – using data to provide insights and progress from baseline through upsells. 
  • Develop account plans with the team for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. 
  • Act as internal leader liaison between product management and the customer with a focus on communicating the roadmap and how the roadmap will influence customer activities. 
  • Identifies Customer risk and works with internal resources to build and execute “get well” plans 

What You’ll Bring 

  • Team management of 5-15 CS and Customer Success Leads 
  • Strategic thinking and planning at a senior leader policy level 
  • Technical subject matter expertise in information technology and cyber security 
  • Create a team of highly motivated, collaborative, responsible, and passionate CSLs empowered to exceed client expectations. 
  • Experience with account planning & customer success plans. 
  • Effective communicator both internally and externally. 
  • Ability to prioritize, multi-task, and perform effectively in ambiguous environments. 
  • Experience working in Cybersecurity
  • Bachelor’s Degree in Computer Science, Information Systems or related field 
  • 5+ yrs of senior level management in the Customer Success space (5-15 direct reports) 
  • 3-5 yrs of experience in cybersecurity at midsize or large company 
  • Track record of proven experience as Customer Success Manager and/or Technical Account Manager within a fast-paced SaaS vendor, ideally within Cybersecurity 
  • Experience in working with complex, multi-divisional, multi-geographical customers 
  • Strong communication and relationship management skills, with the ability to effectively navigate organizations 
  • Strong consulting skills from working as a trusted advisor to drive business value for clients and their subsidiaries within a SaaS vendor 
  • Self-motivated, collaborative, responsible, and passionate about exceeding client expectations 
  • Experience with account planning & customer success plans 
  • Effective communicator both internally and externally 
  • Ability to prioritize, multi-task, and perform effectively in ambiguous situations 
  • Advanced certification CISSP, CISM, CEH is a plus 

Travel Required  

We are a fully remote company, and this job may require up to 15% of travel to be successful. Job-related travel expenses are reviewed and must be approved by your manager. 

Perks of Horizon3.ai

  • Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
  • Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
  • Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
  • Remote Work: We are a 100% remote company. Enjoy the flexibility to work in the way that supports you and brings out your best. 
  • Competitive Compensation: We offer competitive salary and benefits which includes health, vision & dental care for you and your family, a flexible vacation policy, and generous parental leave. 

Compensation and Values

At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations.

In accordance with various State’s transparency regulations, we provide the following salary range information for this position:

  • Compensation: $175K - $250K OTE annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills.
  • Additional compensation: This role may also be eligible for an equity package (in the form of stock options). If any other compensation benefits apply, they will be discussed during the interview process.

You Belong Here

Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law.

Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth.

We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. 

Application Note

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