Description

Position Starts March/April 2023

Must be able to work any shifts that fall between the hours of 7:00 am -8:00 pm CST Monday-Friday.

You will be helping solve educators' insurance needs. The Service Manager will support you. You will be responsible for helping our customers with questions about their insurance policies. You will be able to help our customers protect their assets. You will be working in the area of Property and Casualty, answering phone calls, emails, and chats. You will be able to show your customer services skills to help retain customers. You will be able to earn your Property and Casualty license and keep your license if you already possess one.

Responsibilities

  • Develop strong knowledge of Horace Mann Property and Casualty insurance products, services and policies
  • Drive Property and Casualty profitable growth and retention by providing proactive, solution-based, consultative service, up-sell and cross-sell of insurance solutions to existing customer base
  • Use critical, independent analysis and judgment to investigate, and problem solve Customers' inquiries via phone, email, and chats
  • Meet and/or exceed individual customer service and quality goals by executing the customer experience service model
  • Maintain compliance within every interaction by adhering to all applicable company and state rules and regulations
  • Responsible for ensuring the highest level of quality, integrity, customer experience and agent experience
  • Duties, responsibilities, and activities may be assigned or changed from time to time

Requirements

  • Bachelor's degree preferred or high school diploma/GED with 4 years of business experience
  • 2+ years of experience in customer service or sales role
  • Obtain Insurance Producers License and Non-Residence License within 6 months of hire and maintain after that
  • Successfully complete the Service Rep trainee program
  • Insurance or Finance industry experience preferred
  • Skilled in interpretation and basic calculations of data
  • Skilled in influencing and effectively communicating with customers and other stakeholders
  • Skilled in active listening, system navigation, research, problem-solving, critical thinking, organization and time management
  • Ability to manage multiple priorities as well as the flexibility to adapt to change with new systems and methods while working in a team environment
  • Sedentary work environment; be able to sit 100% of the shift
  • Available to work between 7:00 am through 8:00 pm and some Saturdays. Consistent attendance behavior is vital to the success of the position
  • A quality internet connection is required to ensure a consistent audio quality is maintained for the customers and minimize potential negative impacts from weather or conflicting signals.
  • An Internet Speed test must be run to verify an internet speed of at least 10mb/s download 1mb/s upload.
  • Employee must have a private, organized location removed from daily household distractions. The employee is expected to maintain a professional working environment by controlling any outside distractions such as barking dogs, slamming doors, and interruptions by family members. Prospective employees are encouraged to discuss expectations of working from home with family members prior to entering into the WFH agreement

Work location is flexible if approved by the Company except that the position may not be performed remotely from NYC

#VIZI#

#IND

 

 

 

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

All applicants should review our Horace Mann Privacy Policy

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Horace Mann ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.