The Role

Hopin is seeking a Regional Manager, Customer Success who is personable, self-driven, passionate and ambitious! We’re looking for someone with leadership experience and who is super excited to tell others about our virtual events platform and support our customers and lead our amazing GTM CSM team . You will be working very closely with other fellow Account Executive's to help close deals in many different verticals. At this time this role is demo heavy due to the influx of leads coming through. As our teams evolve and grow though, you will then create new opportunities by prospecting and building relationships with potential customers.

We're excited to be working with someone who is highly motivated, a team player, comfortable in a fast-paced start-up environment and is happy to work with a remote team. You will wear many hats at times but will have a key role in our future growth and immediate responsibility. We move fast around here and ramp up very quickly. We trust each other to achieve high results, regardless of our work style and hours. We put our teams first before ourselves, and strive to solve problems before they happen. 

 

Responsibilities

  • Lead a team of 5-6 customer success managers with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them
  • Assist in the hiring, onboarding, training, and developmental processes of new CSMs
  • Educate accounts on product solutions and best practices, and ultimately grow existing business and retaining revenue
  • Manage and grow post-sale client relationships with key accounts
  • Set individual development plans and provide input to CSM team OKRs
  • Define and execute your team's strategy for maturing and expanding a portfolio of customer accounts
  • Act as a point of escalation internally and to clients, bringing a calm and problem-solving approach to resolve issues
  • Help build scalable processes for our growing CSM team

Qualifications:

  • At least 2+ years of people management experience in Customer Success or Account Management (a team of 4 or more)
  • At least 3+ years as an individual contributor in a customer-facing role
  • Data driven approach to relationship management
  • Strong passion for the longterm success of Hopin
  • Proven track record of successfully managing key accounts
  • Adhere and practice Hopin's core values in all aspects of your role
    • TRUST. We value impact over hours. At Hopin, freedom and responsibility go hand in hand. While there's no micromanaging here, we always strive to make a measurable impact. We trust each other to achieve high results, regardless of our work style or hours
    • HUMBLE. We check our egos at registration. We put the team first, before ourselves. We hold our opinions loosely and we don't take ourselves too seriously. Work is funny sometimes. Have a laugh
    • PROACTIVE. We strive to solve problems before they happen, not when they happen. This means working proactively, not reactively. Go the extra mile, find holes to plug or report, and share information and ideas deliberately and widely
  • We are a remote first company, however for this role we are looking for someone in the EST- AMER region to manage that team

The Offer 

  • Competitive salary
  • Fully remote team, work from any corner of the world
  • Flexible schedules
  • Laptop assigned, Mac or Windows             
  • 800 USD for Home-Office set up

At Hopin, we're committed to cultivating an environment that promotes equality, diversity, and inclusion. We are a global community and we believe our unique qualities must be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn't just an initiative at Hopin. We strive to embed it not just into our core values but throughout our entire ecosystem.

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