Change aging with us

Join a company that’s making the aging experience better for everyone.

Honor professionals collaborating to help Care Professionals and aging adults

Honor exists to expand the world’s capacity to care

Older adults now outnumber the young. That’s never happened before. Caring for the world’s aging loved ones is one of society’s biggest challenges and biggest opportunities.

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Higher quality care for more aging adults

Honor is revolutionizing how society cares for older adults, their families, and Care Professionals. The Honor Care Platform combines local care and the most advanced technology to deliver over a million hours of care every week. And we’re positioned to scale our services worldwide.

Be the change

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems. Together, we're creating a new and better aging experience for all.

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“I wake up motivated and energized to make a difference in the lives of the people we serve.”

- Nerissa, Care Team

Caring for others starts with caring for our employees

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A remote-first work model lets you work from anywhere in the U.S. or occasionally pop into a satellite office.

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Equity in the company gives HQ employees a stake in our success.
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Comprehensive benefits include health, mental health, dental, vision, and life insurance for you and your family, and employer-matched 401(k).

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A generous vacation policy gives you the time you need and deserve to enjoy life and your loved ones.
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A diverse environment amplifies diverse voices, with women making up more than half of the company and exactly half of the management team.

Corporate giving & volunteering programs that allow your charitable donations to go further, and provides opportunities to engage in your community

Join a team that makes people’s lives better

What role will you play in expanding the world’s capacity to care?

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Corporate / HQ
Revenue Enablement Senior Manager
Remote Position
As a Senior Manager on our Revenue Enablement Team, you’ll play a pivotal role in shaping how Honor brings its Care Platform to new markets and expands services that expands our capacity to care. This cross-functional role offers a unique opportunity to gain a deep understanding of how our business operates end-to-end, setting you up for long-term success. You’ll tackle high-impact projects that drive revenue, control costs, and improve operations, making a measurable difference in how we deliver care. Whether you’re innovating processes, collaborating with product teams, or designing scalable frameworks, you’ll be at the forefront of enabling growth and creating sustainable solutions that bring order to complexity. If you thrive on turning chaotic systems into streamlined operations and want to help us reach more people with new services, this role offers unparalleled exposure, growth, and the chance to make a meaningful impact. Objectives Increase Market Reach: Lead initiatives to grow revenue by enabling new markets and developing innovative capabilities that integrate traditional models with the Care Platform. Optimize Framework for Success: Manage and refine the framework determining Care Platform eligibility to maximize conversion probability while achieving target care delivery costs. Responsibilities New Market Enablement Regulatory Compliance and Market Entry: Partner with legal and regulatory teams to understand and meet state-specific requirements, ensuring compliance and readiness for market launches. Operational Readiness: Assess and refine existing processes to align with regulatory needs, cost goals, and operational efficiency. Collaborate with stakeholders to develop scalable, compliant solutions that balance quality and cost-effectiveness. Project Planning and Execution: Develop and manage comprehensive project plans for new market launches, ensuring timelines, milestones, and deliverables are met. Keep cross-functional teams aligned and accountable throughout the launch process. Stakeholder Communication: Ensure all relevant teams are informed of new operating requirements and aligned to execute without delays or confusion. Scalable Solutions: Continuously evaluate and adapt existing solutions for scalability across new markets, leveraging learnings to refine operational approaches. Vendor and Partner Engagement: Lead negotiations with vendors and external partners to secure services and resources required for market entry. Capability Development Opportunity Assessment: Identify and evaluate new market opportunities, estimating potential revenue and operational impacts to guide prioritization. Pilot and Scale Operations: Design and implement pilot programs for new service offerings, including expanded scopes of care, nurse-directed services, and innovative models like stay-in services. Develop plans for scaling successful pilots, ensuring long-term sustainability. Cross-Functional Collaboration: Work with clinical, legal, and product teams to develop compliant, innovative, and efficient operating models for new services. Profitability and Feasibility: Conduct thorough assessments of new capabilities to ensure profitability and operational feasibility, adjusting models as needed based on pilot outcomes. Framework and Data Management Eligibility Framework Oversight: Manage and refine the framework that determines Care Platform eligibility, balancing scalability, cost efficiency, and operational feasibility. Analyze and interpret data from multiple sources to assess eligibility and refine processes, ensuring accurate and actionable insights. Continuous Improvement: Collaborate with data science and cross-functional partners to update the framework, minimizing false positives and negatives, and ensuring it evolves with business needs. Core Competencies Extraordinary Project Management: Demonstrated expertise in planning, executing, and managing complex, multi-phase projects involving diverse, cross-functional teams. Consistently ensures objectives are met on time and within scope by maintaining focus on milestones, deliverables, and alignment across all stakeholders. Cross-Functional Leadership: Proven ability to lead large cross-functional teams toward shared outcomes without relying on positional authority. Builds consensus by setting clear action items, ensuring accountability, and using influence to align diverse groups to achieve organizational goals effectively. Data-Driven Decision Making: Skilled at identifying and analyzing critical data to inform strategic decisions, solve complex problems, and uncover opportunities. Proficient in structuring analyses, understanding data assumptions, and collaborating with experts to drive sustainable, cross-functional solutions. Structured Thinking and Problem Solving: Demonstrates the ability to systematically analyze complex challenges, breaking them into manageable parts to develop clear, logical, and actionable solutions. Uses excellent judgment to navigate ambiguity and make sound decisions in high-stakes scenarios. Success in Regulated Operations: Extensive experience navigating regulated environments, ensuring compliance with legal and operational standards while optimizing for efficiency and scalability. Skilled at balancing regulatory requirements with the demands of business growth and operational needs. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$125,000—$160,000 USD
Sr Director, Operations Finance
Remote Position
The Senior Director of Operations Finance will play a pivotal role in shaping the future of Honor. This role involves a blend of financial planning, analysis, and strategic thinking to support decision-making processes and drive long-term financial health and growth. In this role, you will be responsible for leading critical company-wide financial planning processes including annual budgeting, monthly P&L reviews, forecast updates, and headcount and opex approvals. By leveraging data, analyzing financial performance, and applying creative thinking, you will identify opportunities, inform prioritization of strategic initiatives, and help ensure that operational improvements translate into financial results. This is a key leadership position with frequent senior executive interaction and full company visibility. Responsibilities: Financial Planning & Analysis: lead company-wide budgeting, forecasting, and financial planning processes. Providing insights and recommendations based on thorough analysis. Systems and Process Improvement: Identify process gaps and proactively drive continuous improvement to enhance efficiency and effectiveness. Establish a vision for financial planning systems and partner with technology teams to implement. Financial Modeling and Analysis: Build and maintain sophisticated models that can translate operational performance into financial results. Conduct data-driven analyses to guide business initiative prioritization and resource allocation. Performance Metrics and Analysis: Foster a shared understanding of business performance drivers and key operational metrics to inform strategic decision-making. Business Case Development and Evaluation: Develop comprehensive business cases and conduct post-mortem evaluations to assess the success and areas for improvement of major initiatives. Data Integration and Analysis: Synthesize multiple data sources to identify interdependencies and generate actionable insights. Cross-Functional Collaboration: Work closely with operations, product, legal, engineering, and marketing teams to identify opportunities, plan improvements, and track performance against budgets and goals. Cost-Benefit Valuation and Reporting: Independently evaluate the costs and benefits of major initiatives and produce regular reports to compare realized outcomes against projections. Team Management: hire, develop and manage a team of high performing professionals. Set goals and prioritize deliverables. To succeed in the role, you’ll need: Professional Experience: Over 10 years of experience in a senior corporate finance role at a high-growth company. Experience working for a late stage startup, preferred FP&A Software Expertise: Extensive experience with Anaplan, Adaptive (preferred), Cognos, or another similar financial planning and analysis software. Ability to improve team productivity by identifying and championing configuration changes, integrations, or other systems improvements. Industry Expertise: Prior experience supporting startup / high growth healthcare companies is a plus, particularly in health-tech. Financial Modeling and Strategic Insights: Proven ability to build complex financial models and extract strategic insights to drive real-time business decisions. Proficiency in skillfully conveying findings through data visualizations. Executive Communication: Exceptional executive communication and presentation skills, including the ability to clearly and concisely present complex analyses to senior leadership. Extreme attention to detail. Process Leadership: Ability to independently design and manage processes requiring input from many different people. Strong orientation towards setting and maintaining timelines and holding others accountable. Adaptability: Comfortable performing in a fast-paced, dynamic environment, managing both internal and external stakeholders, and working effectively with cross-functional teams. Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to participate in C-level presentations and collaborate with all levels of management across multiple organizations globally. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$199,000—$222,000 USD
Product
Director of Data Platform & Analytics
remote
We are looking for a Director of Data Platform & Analytics to serve as a critical leader within our data organization. You will be responsible for leading the teams that deliver high quality insights and curated data to the entire org. Your team will own our analytics data layer and self-serve BI tooling (Looker & Mixpanel) as well as the data platform infrastructure (Redshift, DBT, ML lifecycle pipeline) to ensure that our data stack works end to end. About the work: Set the long-term technical direction for Data Platform & Analytics at Honor, such as establishing standards for transforming and curating data via dbt, and ensuring that our self-serve BI & data visualization tooling strategy enables data practitioners and business users to understand the health of the business. Define the strategy for how Honor approaches self-serve analytics and generation of insights, working cross functionally to ensure key stakeholders across the business have the tools and trainings to use data successful Manage the Data Analytics and Data Platform teams, including day to day execution and long term planning. You will partner with business stakeholders to understand each team’s data needs, prioritize them for impact, and coordinate the development of infrastructure or execution on deep-dive ad-hoc analyses that enable a data-driven culture. Oversee the design and implementation of data models that ingest and store raw data, transform into relevant information that can be used by Data Scientists, Analysts, and the business via SQL or self-service no-code tools (Looker) Work with recruiting to source qualified data candidates, improve our interview process, and make great hires to continue scaling the team. About you: 8-10+ years experience in a related field (business intelligence, analytics, data warehousing, platform engineering), with 3+ years experience in cross-functional data management roles Proven track record implementing and owning self-serve analytics platforms (e.g. Looker, Tableau, PowerBI) and/or modern data architecture, data modeling and data warehouse design Deep knowledge of industry best practices in self-serve analytics, analytics engineering, platform engineering and data governance. Exceptional written and verbal communication skills across multiple audiences, as well as demonstrated ability to manage business stakeholder relationships Experience managing data practitioners, including definition of team processes, responsibilities and expectations. A high level of organization and the ability to prioritize tasks and keep projects on schedule. A bias towards action and an iterative approach to problem-solving. Not afraid to roll up your sleeves and get into the data to answer a question. Bachelor's degree in Information Systems, Business, Engineering or related field, or equivalent training, fellowship, or work experience. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$211,500—$250,000 USD
Senior Director, Engineering
Remote
As a Senior Director of Engineering, you will lead the development and management of multiple engineering teams tasked with elevating the quality of hiring and care delivery of our care professionals, ensuring proper staffing and utilization of these care professionals, and lastly implementing solutions to enhance both client and franchise owner experiences on our platform. You will partner closely with Product, Data and Operations teams, to drive innovation and produce scalable solutions that significantly transition our current manual processes to a system of directed and automated task generation, intelligent prioritization and assignment. You will oversee the architectural direction of each product release, ensuring continuous enhancement in line with customer feedback, adoption potential, business impact, and architectural advancements. Your leadership will be pivotal in evolving our platform from concept through to launch and operational excellence, ensuring our engineering efforts align seamlessly with the overarching business objectives. What are your Responsibilities? Technical Competencies and Leadership: Lead and manage multiple teams of talented engineers and engineering managers, providing guidance, mentorship, and fostering a collaborative and high-performing culture. Take direct responsibility for business KPIs. Drive business impact by aligning engineering teams to iteratively deliver functionality with tight feedback loops Define and drive a vision, strategy, and overall roadmap for these engineering teams so they can successfully translate business requirements into technical solutions. Rigorously prioritize work to maximize impact. Lead and review the architecture of systems, ensuring best practices in code quality, managing technical debt, and implementing effective APIs and eventing strategies. Ensuring, reliability, performance, and scalability. Guide and help the engineering teams with managing cross-team dependencies, milestone planning, resource allocation and risk management. Stakeholder Management: Partner with Product, Design and Operations to align delivery of technology that solves business initiatives and goals. Coordinate stakeholder requests and customer needs into product solutions complete with feedback loops, adoption plans, and collaborate on measured business impact projections. Ensure the delivery of projects on time and within budget, while managing the technical and business risks. Team Development: Hire, align, and develop your teams into defined roles with ongoing refinement of team charter and mission. Mentor and develop the team, promoting a healthy engineering culture and managing performance to foster engineering excellence and career development. Stay updated with industry trends and emerging technologies, identifying opportunities to leverage new tools and frameworks. Foster a culture of continuous learning and growth within the engineering team. Operational Excellence: Be responsible for improving operational efficiency, managing technical operations, and ensuring system reliability to support business operations and growth. Required Skills Proven experience leading the design and implementation of large-scale projects through managing multi platform engineering teams, preferably in hyper growth stages of a company. Minimum of 8-10 years of experience managing technical teams delivering on business initiatives and architecture Experience working in a fast-paced, cross-functional team environment, collaborating closely with designers, product managers and operations stakeholders. Excellent leadership and communication skills, with the ability to inspire and motivate teams. A passion for continuous learning and staying up-to-date with the latest trends and technologies in software engineering. Computer Science or Engineering focused undergraduate or master degree in computer science or equivalent experience in a technical company. Demonstrated Software Management skills including design, feature prioritization, operations and successful deployment/release management delivering or growing online or SaaS products Building Customer focus informed from regular direct user interaction, industry monitoring, and observations across domains. High eq, empathy visible via UX in products built and the development process. Prioritization across multiple workstreams: Managing multiple goals, deadlines, timelines, scopes, and resources. Ability to communicate effectively, particularly via written communication with both technical and non-technical team members from front line contributors to c-level leaders. Experience incorporating Generative AI and other ML/AI models into functionality serving end users. Bonus: Prior experience working in the healthcare or in-home care industry. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$310,500—$345,000 USD
Senior Engineering Manager (MarTech)
Remote Position
You lead and build engineering teams to deliver MarTech solutions to our HomeInstead offices. You partner with Marketing, Product, and data to deliver innovation and scalable solutions for demand management. Your solutions drive our online Brand presentation and demand funnels. You own systems and integrations for our websites, efficient ad spend, customer targeting and our pre-sale customer lead handling process. Each release from your team builds a website we’re proud of to connect us with new and potential clients and manage the sales operations processes for them to start care with us and to engage our services. You lead architecture, delivery and prioritizing development by customer voice, adoption potential, business impact, and architecture improvements. Drive product from concept to launch and operations. What are your Responsibilities? Technical Competencies and Leadership: Passion to innovate in online brand and client engagement from AI driven SEO, structuring and targeting customer conversations, and brand exposure across ads and social content. Develop and execute a robust technical strategy that encompasses development methodologies like Agile and Scrum, systems architecture, and extensive use of cloud platforms (AWS, Azure, Google Cloud). Lead and review the architecture of systems, ensuring best practices in code quality, managing technical debt, and implementing effective APIs and eventing strategies. Oversee the migration strategies from common marketing third-party (Salesforce, CDP, Talkdesk) to in-house solutions, ensuring seamless transition and integration. Stakeholder Management: Partner with Sales and Product to align delivery to identified Customer needs from regular Sales team conversations, data and process analysis, and industry best practices. Drive the voice of the customer with weekly “Sales Performance” sessions using your products to conduct deep dive operating reviews at the owner/franchise level. Help define MarTech and Demand architecture vision and then coordinate stakeholder requests and customer needs into product solutions complete with feedback loops, adoption plans, and collaborate on measured business impact projections. Lead project planning activities including sprint planning, resource allocation, setting timelines, budgeting, managing cross-team dependencies, and risk management. Ensure the delivery of projects on time and within budget, while managing the technical and business risks. Team Development: Hire, align, and develop your team into defined roles with ongoing refinement of team charter and mission. Mentor and develop the team, promoting a healthy engineering culture and managing performance to foster engineering excellence and career development. Operational Excellence: Be responsible for improving operational efficiency, managing technical operations, and ensuring system reliability to support business operations and growth. Key results for this role: Increase sales performance results from efficient Ad Spend to organic traffic to lead conversion. Drive product adoption/satisfaction while lowering operating costs. Increase automated and AI powered applications Increase delivery cadence of new functionality and business value Required Skills Computer Science or Engineering focused undergraduate or master degree in computer science or equivalent experience in a technical company. Demonstrated leadership of one or more engineering teams in different size organizations from startup to scaled big tech to deliver initiatives and architecture. Demonstrated Software Management skills including design, feature prioritization, operations and successful deployment/release management delivering or growing online or SaaS products Building Customer focus informed from regular direct user interaction, industry monitoring, and observations across domains. High eq, empathy visible via UX in products built and the development process. Prioritization across multiple workstreams: Managing multiple goals, deadlines, timelines, scopes, and resources. Communication & Collaboration Skills: Ability to communicate effectively, particularly via written communication with both technical and non-technical team members from front line contributors to c-level leaders. Preferred Skills Familiarity with leading MarTech solutions including Google Ads, Talkdesk, Salesforce, Yext. Hiring, Development, Management of remote software engineers Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$240,000—$274,000 USD
Senior Staff Full Stack Engineer (GrowthTech)
Remote
We’re seeking a Senior Staff Engineer to join our team and work on the product that powers our operations team in delivering high-quality home care. As a Senior Staff Full-Stack Engineer, you’ll collaborate with product managers and stakeholders to define, design, and implement solutions that address both immediate needs and long-term goals. This role requires someone who thrives in ambiguity, can tackle technical debt, and delivers innovative products that make an impact. The ideal candidate is motivated by delivering business value and thrives in environments where systems may vary in maturity. They are comfortable navigating and making thoughtful tradeoffs in complex technical decisions. You will join a small, talented team of passionate engineers, where your contributions will play a key role in shaping the future evolution of our home care operations platform. Responsibilities: Own the end-to-end design and development of features in a full-stack environment. Collaborate closely with product management and cross-functional teams to translate business needs into technical solutions. Identify opportunities for unlocking insights and data driven actions for our franchise owners. Drive continuous improvement and innovation within the product space, with cross functional input. Mentor and guide other engineers, contributing to a culture of technical excellence. Qualifications: Strong proficiency in Python, React, and AWS. Proven ability to work through ambiguity and solve complex problems. Experience managing technical debt while delivering new features. Excellent communication and collaboration skills, with a deep understanding of how to work effectively in a remote environment. A commitment to owning work from end to end. Prior experience on data products or interest in foundational data analytics is a plus. The tech stack you'll work with includes: Python, Thrift, MySQL, AWS, JavaScript, Looker, GitHub, DataDog About you: You thrive in a diverse, cross-functional team, collaborating with people throughout the company You enjoy building clean interfaces and connecting them to backend services You’ve built and maintained production-grade features in Python, or have transferable experience in common languages like Node.js and are willing to learn Python You know how to design relational database models, and have used a relational database at scale You’ve been a key contributor to the design and implementation of large, complex projects You are comfortable working in and refactoring legacy, monolithic code You are a strong communicator, both verbally and in writing You have experience building distributed systems and cloud services like AWS, GCP You are willing to participate in an on-call rotation in collaboration with our tier 1 support team (about 7 days per quarter) Your skills and experience include: Experience working at a technology startup Experience working with an RPC architecture You are knowledgeable about microservice architecture and best practices You are comfortable with frontend development and have experience with JavaScript frameworks like React Experience leveraging observability and monitoring tools like DataDog You enjoy mentoring and spreading knowledge to other engineers Perks & benefits: Remote-first work model lets you work from anywhere in the U.S. and occasionally pop into a satellite office Competitive salary Equity in the company Comprehensive medical, mental health, dental, vision, and life insurance Employer-matched 401(k) Flexible PTO (manager approval) Diverse environment Monthly stipend to offset home office expenses Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$219,800—$250,000 USD
Director, Product Management (GrowthTech)
Remote
Product Strategy and ownership for growth operations for owners across the network. Define and develop business opportunities with supporting product suites for Owners to drive Sales, Operations, and Service performance. As Sr Product leader on the Growth Tech team you handle the most complex and biggest opportunity products around which we can build an entire line of business to drive enterprise impact and innovation. You frame opportunity and a product strategy then drive development and lifecycle for new product areas to launch lines of business with supporting new products.. Agency Owners, Marketing, and Franchise Operations are your customers as the owner of business and product development. You’ll define market opportunity, build growth plans and analytics approach, and provide input to marketing, training initiatives and product launches to grow the RPN channel. What are your Responsibilities? Evaluate new business opportunities and required product to prioritize development - consider enterprise tool offering, Bundling Demand Mgmt features, Central RP Sales teams, Carepro Supply management Drive Business Case evaluation for new and existing products including modeling the opportunities at the network then down to the franchise segment levels across geographies in a 18 mos view. Identify product & operations pathways that reduce complexity, leverage LLM/AI, and are informed by hypotheses testing and pilots to launch businesses and product lines with near term business impacts. Evaluate and conduct business development pilots to drive device applications for care quality including sensor device data gathering, collaboration on device applications research. What results do you generate? Drive Growth rate in care hours for all segments of the Franchise networkIncrease Technology value and simplicity for all segments of Franchise owners, starting with Multi-unit and rapid growth owners.Launch new service offerings for franchise owners, including device applications Required Skills New business definition & Product Management skills including addressable market opportunity, business modeling, feature prioritization, and successful release management demonstrated by multiple product and business launches in ecommerce or distributed operations businesses Driving channel growth results from Business Development including joint ventures, negotiation, Marketing including sponsorships, conferences and live networking events. Sales enablement and associate programs leveraging Automated data collection, lead scoring, marketing automation via multiple channels including email, sms, and social media. Communication & Collaboration Skills: Ability to communicate effectively, particularly via written communication with both technical and non-technical team members. Comfortable driving webinars, in person training, and building training materials. Developing and managing relationships with external suppliers and partners, including negotiating contracts, monitoring performance, and ensuring timely delivery of services and solutions.Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$237,600—$280,000 USD
Senior Product Manager
Remote
As a Senior Product Manager at Honor, you will play a pivotal role in shaping the direction of our products and driving them from conception to launch. We're seeking a highly motivated individual with exceptional communication skills, a knack for execution, and a passion for creative problem-solving. The product team is small, lean, and fast-paced so if you thrive on making your mark in a number of areas at once, Honor could be the place for you. You should have at least 5 years of product management experience at a high-growth small company or an established technology-led organization. You’ve led the vision and development of products or large-scale platforms, with at least one example of taking a product end-to-end, from ideation to launch, iteration and scale. You come with a track record of navigating competing priorities between evolving existing features and investing in next gen technologies. In addition to engineering and design, you should have experience working with data science teams. You are able to drive alignment from strategy to execution, and across a wide range of stakeholders. To succeed in this role, you’ll need to have excellent communication skills with the ability to articulate complex ideas clearly and concisely to both technical and non-technical audiences. You are a systems thinker, with an appetite for digging deep into the data, and thinking from first principles. You define clear success metrics and embrace experimentation, getting creative at figuring out ways to learn faster. You act like an owner. You are a self-starter who thrives in a fast paced environment, deals well with ambiguity and has a strong bias towards action. You pair strong problem solving skills with a high level of empathy and emotional intelligence. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$166,500—$200,000 USD
Sales & Business Development
Care Solutions Consultant
Remote Position
The Care Solutions Consultant is dedicated to assessing customer needs and explaining how Home Instead (an Honor company) can provide the services they need to age well at home. Using your excellent customer service and sales skills, you will engage with customers by phone, chat, and text. This role educates and engages potential clients on our services and schedules follow-up consultations to further explain our services. The role requires handling inbound and outbound calls using various lead management tools, with a quota and a high bar for call quality and outcomes. This role is an individual contributor position, reporting to the Sales Manager, supporting the Home Instead Franchise Network in the US and Canada. Responsibilities Respond promptly to incoming calls, emails, and web inquiries from prospective clients and families. Act as a trusted advisor to potential clients, understanding their needs and recommending tailored home care solutions. Meet key team metrics like sales goals, handle time, call quality, and productivity. Achieve or exceed monthly targets for starts of care. Consistently meet or exceed individual sales quotas and productivity standards, driving revenue growth for the organization and its franchises. Identify customer needs and demonstrate how our products or services solve their problems, ultimately securing customer commitment. Complete 75-90 calls per day - a combination of inbound calls and responding to customer inquiries (no cold calling). Assess potential customers to find the best fit for our services by asking questions and understanding their needs and budget. Actively listen to clients needs to understand their unique situations and care requirements. Provide exceptional customer service by addressing questions, resolving concerns, and ensuring a positive buying experience. Build rapport with customers, listen attentively, and present solutions clearly and persuasively to foster long-term relationships. Focus on use of consultative selling approaches to guide prospective clients through the decision-making process to initiate starts of care. Actively participate in coaching sessions by reviewing call performance, receiving and applying constructive feedback, and engaging in peer-to-peer coaching. Regularly assess personal sales approaches, identify areas for growth, and implement suggested improvements to enhance customer experience and conversion rates. Accurately record client interactions, track sales progress, and manage follow-up activities in the Customer Relationship Management (CRM) system. Maintain organized records of inquiries, follow-ups, and conversion outcomes. Stay updated on company services, industry trends, and the specific needs of the aging population. Provide feedback on sales processes and client interactions to enhance service delivery and improve client conversion rates. Work closely with franchise owners and internal teams to ensure seamless communication and support for new clients. About you: This position will be fully remote. It suits independent or team workers who are self-starters. You are empathetic, service-oriented, and genuinely desire to assist and satisfy customers. As a great communicator and active listener, you enjoy helping people find support. You believe in and advocate for our services, convincingly demonstrating their value to others. To succeed in the role, you’ll need: An understanding of those aging, their needs, and a true passion to provide them with assistance. Prior experience providing care to someone aging or background in the healthcare/ home health industry is a huge plus. A strong ability to actively listen, ask thoughtful questions, and tailor conversations to meet the unique needs of each client. Demonstrated commitment to building trust, understanding concerns, and guiding customers toward the best solutions with empathy and professionalism. Experience in a high volume call environment; expect to make 75-90 calls per day Excellent verbal and written communication skills, with the ability to connect with people on a personal level. Ability to explain our services in a compelling way and to ask for customer commitment Passion for sales and a commitment to providing exceptional customer service. A positive attitude, patience, and empathy Education/Experience Requirements Bachelor’s degree or equivalent experience required Prior experience in the health or homecare industry preferred 3+ years of phone based sales experience (both inbound and outbound) preferred Some night and weekend hours required Remote work experience with the ability to train, learn and work remotely free from distractions. Remote office requirements: hardwired internet service that provides minimum speeds of 100 mbps download and 20 mbps upload required Meet key team metrics like sales goals, handle time, call quality, and productivity on a monthly basis required Knowledge, Skills and Abilities Have an understanding of aging adults, their needs and a true passion to provide them with support. Excellent verbal and written communication skills, with the ability to connect with people on a personal level. Excel at attentively listening to customer needs and concerns, then presenting solutions that resonate and meet their needs. Have a passion for consultative sales and a commitment to providing exceptional customer experience. Maintain a positive attitude and demonstrate patience and empathy when listening to the caller's challenges and needs for aging at home. Driven to meet or exceed performance goals with a proven track record of meeting or exceeding sales targets. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$19.50—$22.10 USD
Sales Manager
Remote Position
This role is responsible for driving business growth, developing high-performing sales professionals, and overseeing consultative sales efforts to match clients with home care services that meet their needs. The Sales Manager will play a critical role in achieving revenue goals while supporting Honor’s mission of delivering exceptional in-home care. As a Sales Manager, you foster a customer-centric culture, ensuring your team is empathetic, service-oriented, and dedicated to meeting client needs. You lead by example, emphasizing active listening and clear communication to help customers find the right support. With a strong belief in and advocacy for our services, you empower your team to confidently demonstrate their value to others. Responsibilities Lead, mentor, and motivate the sales team to exceed performance objectives and be a key driver of talent development for the sales team, including tailored coaching and personalized growth plans. Monitor sales metrics and analyze trends to ensure consistent results and drive revenue and achieve team quotas. Demonstrate ability to improve individual and team performance results through coaching Achieve all performance targets as determined by the company Effectively interview, hire, and train high-performing sales representatives Responsible for creating a team culture that starts with the client and works backwards. Manage day-to-day sales performance of all team members and deliver timely feedback on results. Drive accountability and consistent performance management for results within the team Manage day-to-day operational processes while assessing effectiveness and making recommendations for improvement. Responsible for identifying and addressing inefficiencies in sales processes and tools. Conduct regular coaching, training, and delivery of performance feedback to team members to enhance their skills and productivity. Maintain high employee engagement in a remote work environment Ensure correct usage and optimization of CRM and other sales applications for data-driven decision-making for sales success. Reports directly to the Sr. Sales Manager and has a 1:24 ratio of employees to lead, mentor, motivate and conduct performance management. About you: To succeed in the role, you’ll need: An understanding of the aging population, their needs, and a genuine passion for connecting them with the right support. Experience in home healthcare, senior care, or a related industry is highly beneficial, but not required Proven ability to lead a high-volume sales environment, ensuring the team effectively manages 75-90 calls per day while maintaining quality customer interactions. Strong coaching skills to develop team members' verbal and written communication, helping them build meaningful connections with customers. Expertise in training and guiding the team to explain services persuasively and confidently ask for customer commitment. A passion for sales leadership and a dedication to delivering exceptional service through a consultative approach. The ability to create a client focused, positive, and empathetic sales culture that delivers top notch service and outcomes. The ability to analyze sales metrics, use tools effectively, and make strategic decisions based on data insights Education/Experience Requirements Completion of 4-year bachelor’s degree or equivalent experience 2+ years of inside sales management experience preferred 3+ years of sales experience Remote leadership experience preferred Strong leadership qualities with the demonstrated ability to coach, develop and motivate a large team Experience executing sales plans and reviewing metrics Demonstrated ability to implement and train sales teams in strategic selling techniques Ability to work some evenings and weekends Knowledge, Skills and Abilities An understanding of the aging population, their needs, and a genuine passion for connecting them with the right support. Experience in home healthcare, senior care, or a related industry is highly beneficial, but not required Proven ability to lead a high-volume sales environment, ensuring the team effectively manages 75-90 calls per day while maintaining quality customer interactions. Strong coaching skills to develop team members' verbal and written communication, helping them build meaningful connections with customers. Expertise in training and guiding the team to explain services persuasively and confidently ask for customer commitment. A passion for sales leadership and a dedication to delivering exceptional service through a consultative approach. The ability to foster a positive, patient, and empathetic sales culture that drives engagement and results. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$65,000—$70,000 USDHiring Variable Compensation Range$0.01—$25,000 USD
Business Development Advisor
San Antonio, Texas, United States
As the Business Development Advisor for our San Antonio Home Instead region, you will be responsible for forging and maintaining strong relationships with healthcare providers and community partners to drive referrals for in-home care services. You’ll also have the opportunity to conduct in-home sales consultations with families and support new care starts when necessary. We're searching for an individual who understands relationship sales, is a self-starter willing to roll-up their sleeves, is comfortable operating with a sales quota, and is excited to build something really extraordinary with us. This role requires 75% travel in the field supporting the San Antonio area. In this role you'll be part of a mission-driven team in a sector with existing, strong demand. You’ll have unlimited earning potential with uncapped commissions, backed by a meritocratic culture that rewards your success. We empower you to take ownership of your success with flexible working conditions, creativity in your approach, and the chance to contribute to shaping the future of home care. Responsibilities: Spend 75% of your time building and maintaining strong relationships and referral partnerships. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc. Perform consultative sales processes, including outreach, referral qualification, and asking for the referral, while meticulously documenting in Salesforce. Establish and cultivate trusted relationships with new and existing referral providers. Generate qualified referrals for potential client care consultations. Present Home Instead marketing materials effectively and engage in targeted outreach, including networking events, drop ins, co-hosting events in the community, and social media promotion. As needed, provide support to the team by conducting in-home care consultations with prospective clients and families, support care starts and client onboarding, ensuring a seamless experience for both clients and care professionals, and step in for high-needs clients when necessary, providing companionship and safety supervision. Be able to answer potential client calls on nights and weekends so as to assist with setting up care consultations. Competencies: Builds Impactful Relationships: you effectively engage and influence stakeholders at the floor level. Results-oriented: you deliver results. Self-Starter & Independent: you take initiative, and thrive in a self-directed environment. Learning Agility & Continuous Improvement: You continuously seek to improve sales performance by introducing new methods, technologies, or ideas, while leveraging data to inform. your approach and track results. You quickly understand and adapt to organizational goals, vision, and feedback, demonstrating a commitment to growth and learning. Mission Driven: Passionate about making a meaningful impact while aligning personal goals with the organization’s mission. Demonstrates a strong drive for success. Qualifications: One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered. Excellent communication skills, both verbal and written. Ability to spend 75% of your time in the local community, actively building strong relationships and referral partnerships. Comfort working within Honor & Home Instead required systems & technologies, as well as be proficient in computer skills (calendars, documents, salesforce, slack, etc) Experience with the San Antonio market. Experience in a quota carrying role. Experience in an outside field sales role. Nice to Have: B2B experience prospecting relationships and developing referrals in home care or healthcare. B2C experience consulting clients on their interest in starts of care. Experience and Network in the Home Care, Hospice, Senior Living, Social Work system. College degree. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$70,000—$80,000 USDHiring Variable Compensation Range$1—$30,000 USD
Business Development Advisor
Chicago, Illinois, United States
As Business Development Advisor for our downtown Chicago Home Instead, you will be responsible for forging and maintaining strong relationships with healthcare providers and community partners to drive referrals for in-home care services. You’ll also have the opportunity to conduct in-home sales consultations with families and support new care starts when necessary. We're searching for an individual who understands relationship sales, is a self-starter willing to roll-up their sleeves, is comfortable operating with a sales quota, and is excited to build something really extraordinary with us. This role requires 75% travel in the field supporting the downtown Chicago area. In this role you'll be part of a mission-driven team in a sector with existing, strong demand. You’ll have unlimited earning potential with uncapped commissions, backed by a meritocratic culture that rewards your success. We empower you to take ownership of your success with flexible working conditions, creativity in your approach, and the chance to contribute to shaping the future of home care. Responsibilities: Spend 75% of your time building and maintaining strong relationships and referral partnerships. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc. Perform consultative sales processes, including outreach, referral qualification, and asking for the referral, while meticulously documenting in Salesforce. Establish and cultivate trusted relationships with new and existing referral providers. Generate qualified referrals for potential client care consultations. Present Home Instead marketing materials effectively and engage in targeted outreach, including networking events, drop ins, co-hosting events in the community, and social media promotion. As needed, provide support to the team by conducting in-home care consultations with prospective clients and families, support care starts and client onboarding, ensuring a seamless experience for both clients and care professionals, and step in for high-needs clients when necessary, providing companionship and safety supervision. Be able to answer potential client calls on nights and weekends so as to assist with setting up care consultations. Competencies: Builds Impactful Relationships: you effectively engage and influence stakeholders at the floor level Results-oriented: you deliver results Self-Starter & Independent: you take initiative, and thrive in a self-directed environment Learning Agility & Continuous Improvement: You continuously seek to improve sales performance by introducing new methods, technologies, or ideas, while leveraging data to inform your approach and track results. You quickly understand and adapt to organizational goals, vision, and feedback, demonstrating a commitment to growth and learning Mission Driven: Passionate about making a meaningful impact while aligning personal goals with the organization’s mission. Demonstrates a strong drive for success Qualifications: One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered. Excellent communication skills, both verbal and written. Ability to spend 75% of your time in the local community, actively building strong relationships and referral partnerships. Comfort working within Honor & Home Instead required systems & technologies, as well as be proficient in computer skills (calendars, documents, salesforce, slack, etc). Experience with the Chicago market. Experience in a quota carrying role. Experience in an outside field sales role. Nice to Have: B2B experience prospecting relationships and developing referrals in home care or healthcare. B2C experience consulting clients on their interest in starts of care. Experience and Network in the Home Care, Hospice, Senior Living, Social Work system. College degree. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$70,000—$80,000 USDHiring Variable Compensation Range$1—$30,000 USD
Operations
Director of Business Resiliency
Remote Position
Honor is seeking an experienced Director of Business Resiliency to take a strategic leadership role in preparing for, responding to, and recovering from business interruptions—including natural disasters (hurricanes, floods, wildfires) system failures, and other unforeseen events—that may impact our distributed caregiving operations and client population. This is an exciting opportunity to lead a mission-driven company’s efforts to ensure operational resilience, while making a direct impact on the safety and wellbeing of our caregivers and clients. While many businesses can recover from temporary disruptions, Honor’s ability to provide continuous care to senior clients in their homes directly impacts their safety and wellbeing. The stakes are high, and your leadership in business continuity will help ensure that we’re always ready to respond, recover, and keep our clients safe in any crisis. In this role, you’ll report to VP, Regional Operations, partner with department directors and the executive team to develop and implement proactive business continuity plans that mitigate risk and safeguard Honor’s operations. You will oversee incident management as the primary incident commander, ensuring effective response and recovery while working with cross-functional teams (Trust & Safety, Communications, Regional Operations, Legal, HR and Product) to deliver care. As Honor continues to grow, you’ll help evolve our preparedness strategies to evolve our business continuity programs in-line with Honor’s growth and geographic expansion. The right candidate for this role brings operational expertise, a high sense of accountability and drive, and an ability to think strategically while also doing what it takes to get the job done. Responsibilities: Ensure a viable business continuity plan and drive emergency preparedness and business continuity in Honor’s ongoing operations Build and maintain company Emergency Preparedness plans for natural events (e.g. hurricane, wildfire) and systems outages that impact both our care operations and our dispersed HQ employee population. Conduct risk assessments for various departments and functions, analyzing potential business impact of unpredictable business interruptions such as natural disasters, security breach, legal claims, and market disruptions. Collaborates with IT staff to develop and implement best practices to protect and restore data and systems in the event of natural disasters, viruses, and hackers. Identifies and implements recovery operations and methods to allow the company to function at limited or partial capacity in the event that part or all of the infrastructure is damaged or destroyed. Develop and execute cycles of continuous improvement following emergency events; ensure relevant documentation is updated, teams are trained and tooling is updated. Ensure 24/7 event monitoring and timely escalation, including by effectively leveraging and training Honor’s existing 24/7 team. Establish reporting tools that allow us to report on impact to operations and safety risk in real-time. Creates and facilitates practice drills for risk mitigation and plan execution. Manage in-the-moment incident response Leverage 3rd party tools to provide ongoing monitoring of potential events Conduct regular threat assessments based on anticipated event severity and scope of impact to Care and US HQ operations Assume the role of Response Lead during event to direct Honor’s response, in-line with Honor’s emergency response protocols, including: Provide timely, proactive event alerts and updates to operating teams, including expected number of clients, CPs, and employees impacted Identify and implement pre-event preparedness activities, including establishing backup care and resourcing plans. Execute and manage outbound notifications to clients, Care Pros and HQ employees. Ensure timely and accurate response tracking and implement Provide Field Leadership with specific, actionable staffing and other operational recommendations (e.g. managing Care Pro call-offs, visit triage, visit check-ins, employee travel); appropriately triage and prioritize response efforts such that we are effectively balancing operational lift with risk to safety, wellbeing and continuity of operations. Conduct event retrospective with key stakeholders, identify opportunities for improvement, and implement Provide timely post-event impact assessment reports to Honor leadership Competencies: Decision making in ambiguous situations Effectively assesses and makes sound decisions in situations with incomplete, unclear, or conflicting information. Demonstrates confidence in making decisions despite ambiguity, while remaining open to revisiting and adjusting choices as new information becomes available. Utilizes available data, expertise, and input from others to form a well-rounded perspective in the absence of clear guidance. Balances short-term needs with long-term objectives, ensuring decisions align with organizational goals. Creative problem solving / innovative thinking Thinks beyond traditional business continuity / response frameworks to develop programs specific to Honor’s operating model and business needs. Thinks imaginatively to propose unique and practical solutions to complex problems. Evaluates problems from multiple angles, combining creativity with logical reasoning to develop effective strategies. Communication Influences senior leadership with clear problem statements, vision, and business-impact trade-offs. Directs operating teams with clear, concise, and actionable guidance tailored to their level of understanding. This includes delivering instructions at the appropriate level of detail, ensuring alignment with organizational goals, and effectively communicating the rationale behind decisions to foster transparency, trust, and informed execution Execution Self-starter with the ability to navigate and build cross-functional relationships in a matrixed environment. Successfully manages complex projects across diverse stakeholders, from ideation to ongoing management. Articulates project success through measurable business impact, including ROI. Data-Driven Decision Making Able to analyze large data sets to pull out key insights; experience working with data visualization tool a plus Interprets data to identify trends, patterns, and outliers. Uses critical thinking to assess the significance and implications of data findings. Combines data insights with contextual understanding to draw meaningful conclusions. Qualifications: Business Continuity Experience in a Multi-State, Distributed Environment: Minimum of 5 years in business continuity, crisis management, or related fields, with hands-on experience developing and implementing emergency preparedness and business continuity plans for both natural disasters and system failures, in a multi-state, distributed environment. Experience in High-Stakes, Mission-Critical Operations: Experience managing business continuity in environments where interruptions can have serious, real-world consequences—such as healthcare, emergency services, or other life-dependent sectors with a strong understanding of operational risk management and the ability to implement effective strategies that mitigate the impact of disruptions on vulnerable populations. Education: Bachelor’s degree in Business Administration, Emergency Management, or a related field; certifications in Business Continuity Planning (e.g., CBCP, MBCI) are a plus. Experience building for Scale: Experience working in a fast-paced, high-growth, tech-enabled environment and building strategies to scale by 5x. Incident Command Experience: Previous experience in assuming the role of response lead during incidents, ensuring coordination and response efforts are efficient and effective. Training & Facilitation: Experience conducting drills and training teams on business continuity, emergency response, and risk mitigation. Expected Hours of WorkThis is a full-time role requiring flexibility in work hours to accommodate the dynamic nature of our business operations and may require weekend or after-hours coverage due to the 24/7 nature of business operations and unpredictability of emergency situations. TravelThis role offers minimal travel requirements (<10%). Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$150,300—$170,000 USD
Registered Nurse & Agency Administrator
Burlington, North Carolina, United States
We are seeking a dedicated Registered Nurse & Agency Administrator to join our Home Instead team in Greensboro/Burlington, North Carolina. This role offers a unique opportunity for individuals passionate about training, quality of care, and community impact. This is an exceptional opportunity to transition your experience from a hospital environment, offering more traditional working hours and the flexibility for remote work when not in office, providing training or conducting site visits at our client’s homes. You will be at the forefront of innovation and growth in the home care industry, contributing to a mission-driven organization. Responsibilities In this role you’ll be educating our team of Care Pros (our caregivers) about relevant legal and regulatory requirements, maintaining essential certifications and licensures, acting as a liaison between the governing body, staff members, our Care Pros, and the community we serve. Ensure Regulatory Compliance: This includes managing accurate records, submitting reports, maintaining all required certifications, licenses, and registrations, and staying updated on regulatory changes to ensure the highest quality of care. Promote Quality of Care: Ensure the highest standards of care are met by conducting in-home observation visits, managing performance evaluations, and supporting ongoing competency development for Care Pros. Training and Development: Administer comprehensive new hire training and continuous education for Care Pros, both virtually and in-person. Ensure compliance with state regulations and foster a culture of excellence in delivering exceptional client care. Onboarding and Documentation: Oversee the local Care Pro onboarding process, assessing care competencies. Educate employees and Care Pros on legal and regulatory requirements, reinforcing compliance and operational excellence. Administrative Oversight: Responsible for the entire operation of the agency, including service delivery and serves as our alternate agency administrator for neighboring Home Instead offices. Competencies In this role, you will serve as the in-person contact and face of the company to our Care Pros. You will have the opportunity to start the Care Pros off with a positive employment experience and guide them throughout their career at Honor. Someone successful in this role is not only skilled at providing hands on care themselves, but also: Enjoys training and preparing Care Pros for success on their first visit and over their career as a caregiver. Is comfortable delivering both positive and constructive feedback and providing personalized coaching or hands on training to improve Care Pros skills and ability to provide great client care. Is a flexible and creative problem-solver, always thinking with a client-oriented mentality. Qualifications Valid North Carolina license as a Registered Nurse. Experience in training and evaluation of care providers, precepting, or other training. Minimum of two years of direct healthcare experience, with at least one year in a supervisory or administrative role in home health care. Bachelor's Degree; 3 years nursing experience, with at least 1 year acute care setting preferred; or equivalent combination of education and experience. Strong understanding of regulatory standards. Excellent communication, decision-making, and problem-solving skills. Ability to work independently and maintain flexibility for site visits and occasional evenings/weekends. Passionate about our mission and quality of care for the senior community. Knowledge of other health care disciplines and their role in client and family care. Knowledge of principles and processes for providing client and personal care services, including needs determinants, meeting quality standards and evaluation of client satisfaction. Additional Requirements of the Role: Willing and able to commute in the Greensboro/Burlington market and surrounding areas 3-4x per week with the flexibility and availability to occassionally work evenings or weekends to conduct annual evaluations of Care Pros who may only work with clients during those times. #LI-DNI Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$75,600—$87,000 USD
Client Manager
Remote Position
We are looking for a Client Manager who can proactively create a seamless and high quality experience for clients in close coordination with multiple partner agencies. If you love helping people and families, are organized, have a strong sense of ownership and collaborate well, we would love to meet you and share more about what we might create together. A Client Manager works autonomously to own a panel of clients in coordination with one or more partner agencies. In this role, you'll balance the need to provide amazing individual service with the time required to do that across a book of business. The responsibilities break down into three main components of work. Manage partner relationships Coordinate with partner agencies to understand client needs and requirements, and translate them into care plans and actionable next steps Work in tight coordination with partner agencies providing real-time updates and regular check-ins on client status, issues or changes Triage partner requests and manages expectations appropriately Provide exceptional service to clients and caregivers Guide clients and their families through the entire care process - from the start of care to end of service Build relationships with clients through regular check-ins and by managing their care including changes in schedule or care plan Build relationships with CarePros (care providers) in your area to facilitate quality matches between CarePros and clients Collect and provide direct feedback and coaching to CarePros as required Partner across Honor to deliver a seamless experience Effectively prioritize work daily in partnership with Honor’s Frontline support team Work with the support team to manage real-time updates to client on any questions, issues, or changes Drive scheduling and staffing in close coordination with the staffing team to ensure the client has a consistent and reliable schedule. Work cross-functionally to provide feedback and support to other internal efforts such as Care Pro admin/HR Manage escalations and challenging care situations including investigation and stakeholder management About You In order to succeed in this role, you'll need: 3+ years of experience working in a complex client or patient management position or demanding customer service role Strong sense of ownership and a track record of managing processes with strong attention to detail Ability to work autonomously and effectively prioritize competing tasks Demonstrated ability to collaborate and get things done by working through others Strong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientation Excellent communication and listening skills, particularly via the phone Positive and can-do attitude Confidence and creative problem-solving skills Ability to work in a fast-paced environment Flexibility and availability to occasionally respond on evenings or weekends Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$62,100—$64,000 USD
Regional Associate
Remote Position
We’re looking for a Regional Associate to join the Care Operations team. In this position you'll handle inquiries and solve problems to support our clients and Care Pros. You'll learn varied workflows and techniques to help you do this, and your work will be critical to providing a high quality of care and an excellent level of customer service in your market. We are currently hiring for a variety of schedules. Please apply if you have flexibility in your schedule. Please note that all schedules do require at least one working weekend day (Saturday and/or Sunday) and evening hours. Responsibilities: A Regional Associate supports external customers and internal team members to provide a mutually beneficial outcome. To do this, you'll work with a team focused on supporting Care Pros, clients and Partners in a specific regional area. This breaks down into two main components of work: Provide exceptional service directly to clients and Care Pros Assist clients and build trust by responding to inquiries and issues in a timely manner and managing changes to their schedule or care plan Support Care Pros by handling their inbound requests and providing feedback and coaching to enable their success at every visit Execute staffing best practices and engage creative techniques to ensure optimal matches between Care Pros and clients Effectively and consistently identify issues and service complications that require escalation and support the market team to provide a timely and thorough resolution Coordinate with market team members to deliver a seamless client and Care Pro experience Effectively execute on the prioritized work within the market team to meet the dynamically changing needs of partners, clients and Care Pros Manage updates to client accounts and care plans to ensure that the market team has updated information to address clients’ needs in urgent situations Manage changes in Care Pro availability and preferences to enable the market team to optimize work for Care Pros and provide a positive experience Work cross-functionally to provide feedback and support to other internal efforts such as Care Pro recruiting, Care Pro HR, and billing About you: This role may be a great fit if you love problem solving, have effective communication skills, and have strong attention to detail. To succeed in the role, you’ll need: 3+ years of experience working in a customer service role Flexibility to work on at least one weekend day Empathy with a focus on the health and safety of our elderly clients Strong problem solving and critical thinking skills Strong multi-tasking skills to handle multiple urgent issues in fast paced environment Willingness to support a 24/7 team Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$18.90—$18.90 USD

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Honor is the world’s largest home care network revolutionizing how society cares for older adults and Care Professionals. Learn why and how we’re changing aging.

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