Change aging with us

Join a company that’s making the aging experience better for everyone.

Honor professionals collaborating to help Care Professionals and aging adults

Honor exists to expand the world’s capacity to care

Older adults now outnumber the young. That’s never happened before. Caring for the world’s aging loved ones is one of society’s biggest challenges and biggest opportunities.

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Higher quality care for more aging adults

Honor is revolutionizing how society cares for older adults, their families, and Care Professionals. The Honor Care Platform combines local care and the most advanced technology to deliver over a million hours of care every week. And we’re positioned to scale our services worldwide.

Be the change

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems. Together, we're creating a new and better aging experience for all.

Group of honor professionals sit at table and discuss a solution

“I wake up motivated and energized to make a difference in the lives of the people we serve.”

- Nerissa, Care Team

Caring for others starts with caring for our employees

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A remote-first work model lets you work from anywhere in the U.S. or occasionally pop into a satellite office.

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Equity in the company gives HQ employees a stake in our success.
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Comprehensive benefits include health, mental health, dental, vision, and life insurance for you and your family, and employer-matched 401(k).

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A generous vacation policy gives you the time you need and deserve to enjoy life and your loved ones.
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A diverse environment amplifies diverse voices, with women making up more than half of the company and exactly half of the management team.

Corporate giving & volunteering programs that allow your charitable donations to go further, and provides opportunities to engage in your community

Join a team that makes people’s lives better

What role will you play in expanding the world’s capacity to care?

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Corporate / HQ
Response Team Specialist
Remote
The Response Team Specialist is dedicated to assessing customer needs and explaining how Home Instead (an Honor company) can provide the services they need to age well at home. Using your excellent customer service and sales skills, you will engage with customers by phone, chat, and text. This role educates and engages potential clients on our services and schedules follow-up consultations to further explain our services. The role requires handling inbound and outbound calls using various lead management tools, with a quota and a high bar for call quality and outcomes. This role is an individual contributor position, reporting to the Response Team Manager, supporting the Home Instead Franchise Network in the US and Canada. About you: This position will be fully remote. It suits independent or team workers who are self-starters. You are empathetic, service-oriented, and genuinely desire to assist and satisfy customers. As a great communicator and active listener, you enjoy helping people find support. You believe in and advocate for our services, convincingly demonstrating their value to others. To succeed in this role you will need: An understanding of those aging, their needs, and a true passion to provide them with assistance. Prior experience providing care to someone aging or background in the healthcare/ home health industry is a huge plus. Experience in a high volume call environment; expect to make 75-90 calls per day Excellent verbal and written communication skills, with the ability to connect with people on a personal level. Ability to explain our services in a compelling way and to ask for customer commitment Passion for sales and a commitment to providing exceptional customer service. A positive attitude, patience, and empathy Primary Responsibilities Meet key team metrics like sales goals, handle time, call quality, and productivity Identify customer needs and demonstrate how our products or services solve their problems, ultimately securing customer commitment. Complete 75-90 calls per day - a combination of inbound calls and responding to customer inquiries (no cold calling) Assess potential customers to find the best fit for our services by asking questions and understanding their needs and budget. Provide exceptional customer service by addressing questions, resolving concerns, and ensuring a positive buying experience. Build rapport with customers, listen attentively, and present solutions clearly and persuasively to foster long-term relationships. Focus on use of consultative selling approaches. Education/Experience Requirements Bachelor’s degree or equivalent experience required Prior experience in the health or homecare industry preferred 3+ years of phone based sales experience (both inbound and outbound) preferred Some night and weekend hours required Remote work experience with the ability to train, learn and work remotely free from distractions. Remote office requirements: hard wired internet service that provides minimum speeds of 100 mbps download and 20 mbps upload required Meet key team metrics like sales goals, handle time, call quality, and productivity on a monthly basis required Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$19.50—$21.65 USD
Product
Director of Data Platform & Analytics
remote
We are looking for a Director of Data Platform & Analytics to serve as a critical leader within our data organization. You will be responsible for leading the teams that deliver high quality insights and curated data to the entire org. Your team will own our analytics data layer and self-serve BI tooling (Looker & Mixpanel) as well as the data platform infrastructure (Redshift, DBT, ML lifecycle pipeline) to ensure that our data stack works end to end. About the work: Set the long-term technical direction for Data Platform & Analytics at Honor, such as establishing standards for transforming and curating data via dbt, and ensuring that our self-serve BI & data visualization tooling strategy enables data practitioners and business users to understand the health of the business. Define the strategy for how Honor approaches self-serve analytics and generation of insights, working cross functionally to ensure key stakeholders across the business have the tools and trainings to use data successful Manage the Data Analytics and Data Platform teams, including day to day execution and long term planning. You will partner with business stakeholders to understand each team’s data needs, prioritize them for impact, and coordinate the development of infrastructure or execution on deep-dive ad-hoc analyses that enable a data-driven culture. Oversee the design and implementation of data models that ingest and store raw data, transform into relevant information that can be used by Data Scientists, Analysts, and the business via SQL or self-service no-code tools (Looker) Work with recruiting to source qualified data candidates, improve our interview process, and make great hires to continue scaling the team. About you: 8-10+ years experience in a related field (business intelligence, analytics, data warehousing, platform engineering), with 3+ years experience in cross-functional data management roles Proven track record implementing and owning self-serve analytics platforms (e.g. Looker, Tableau, PowerBI) and/or modern data architecture, data modeling and data warehouse design Deep knowledge of industry best practices in self-serve analytics, analytics engineering, platform engineering and data governance. Exceptional written and verbal communication skills across multiple audiences, as well as demonstrated ability to manage business stakeholder relationships Experience managing data practitioners, including definition of team processes, responsibilities and expectations. A high level of organization and the ability to prioritize tasks and keep projects on schedule. A bias towards action and an iterative approach to problem-solving. Not afraid to roll up your sleeves and get into the data to answer a question. Bachelor's degree in Information Systems, Business, Engineering or related field, or equivalent training, fellowship, or work experience. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$211,500—$250,000 USD
Staff Data Scientist
Remote
We’re looking for data scientists to join our team. You'll develop statistical and machine learning models to improve our operations platform and help us provide a better service to our clients. We're looking for generalist data scientists who are excited to jump into new problems and write production-quality code. About the work: Leverage data to solve meaningful problems with appropriate complexity. Collaborate with a diverse team across engineering, PM, and care operations to define a strategy and execute against it. Research operational/logistical problems and proactively identify potential solutions. Lead the design, implementation, and evaluation of descriptive and predictive models. Integrate machine learning into user-facing applications. Mentor and provide technical oversight on teammates' projects throughout the project lifecycle. About you: Excellent communication skills with both technical and non-technical peers. Excellent mathematical and statistical fundamentals, including a degree in a quantitative field (such as Computer Science, Mathematics, Statistics, Economics, Physics) or equivalent professional experience. Wide-ranging professional experience solving complex business problems, and shipping/maintaining Python in a production environment. 5+ years of industry experience. Aptitude to rapidly iterate and deliver technical solutions that maximize business impact. Expertise with numerical software packages such as NumPy, scikit-learn, etc. Able to manage product ambiguity, seeking clarity when possible. Are accountable end-to-end for your own projects, through planning, deployment, maintenance, and monitoring. You spot and address potential issues early. Bonus points if you have professional experience with: Designing systems to optimize portfolio allocation in a two-sided marketplace (E.g., ideal matches of people needing and providing care, automated financial incentives to staff remaining shifts, hiring needs, demand forecasting, etc.) Using survival analysis and related methods to evaluate risk of employee churn and to predict future high-performers Using NLP methods to build data products from a variety of unstructured data sources, including phone calls and website forms Applying spatial statistics to incorporate geographic and regional differences in a variety of problem contexts Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$191,700—$225,000 USD
Senior Director, Engineering
Remote
As a Senior Director of Engineering, you will lead the development and management of multiple engineering teams tasked with elevating the quality of hiring and care delivery of our care professionals, ensuring proper staffing and utilization of these care professionals, and lastly implementing solutions to enhance both client and franchise owner experiences on our platform. You will partner closely with Product, Data and Operations teams, to drive innovation and produce scalable solutions that significantly transition our current manual processes to a system of directed and automated task generation, intelligent prioritization and assignment. You will oversee the architectural direction of each product release, ensuring continuous enhancement in line with customer feedback, adoption potential, business impact, and architectural advancements. Your leadership will be pivotal in evolving our platform from concept through to launch and operational excellence, ensuring our engineering efforts align seamlessly with the overarching business objectives. What are your Responsibilities? Technical Competencies and Leadership: Lead and manage multiple teams of talented engineers and engineering managers, providing guidance, mentorship, and fostering a collaborative and high-performing culture. Take direct responsibility for business KPIs. Drive business impact by aligning engineering teams to iteratively deliver functionality with tight feedback loops Define and drive a vision, strategy, and overall roadmap for these engineering teams so they can successfully translate business requirements into technical solutions. Rigorously prioritize work to maximize impact. Lead and review the architecture of systems, ensuring best practices in code quality, managing technical debt, and implementing effective APIs and eventing strategies. Ensuring, reliability, performance, and scalability. Guide and help the engineering teams with managing cross-team dependencies, milestone planning, resource allocation and risk management. Stakeholder Management: Partner with Product, Design and Operations to align delivery of technology that solves business initiatives and goals. Coordinate stakeholder requests and customer needs into product solutions complete with feedback loops, adoption plans, and collaborate on measured business impact projections. Ensure the delivery of projects on time and within budget, while managing the technical and business risks. Team Development: Hire, align, and develop your teams into defined roles with ongoing refinement of team charter and mission. Mentor and develop the team, promoting a healthy engineering culture and managing performance to foster engineering excellence and career development. Stay updated with industry trends and emerging technologies, identifying opportunities to leverage new tools and frameworks. Foster a culture of continuous learning and growth within the engineering team. Operational Excellence: Be responsible for improving operational efficiency, managing technical operations, and ensuring system reliability to support business operations and growth. Required Skills Proven experience leading the design and implementation of large-scale projects through managing multi platform engineering teams, preferably in hyper growth stages of a company. Minimum of 8-10 years of experience managing technical teams delivering on business initiatives and architecture Experience working in a fast-paced, cross-functional team environment, collaborating closely with designers, product managers and operations stakeholders. Excellent leadership and communication skills, with the ability to inspire and motivate teams. A passion for continuous learning and staying up-to-date with the latest trends and technologies in software engineering. Computer Science or Engineering focused undergraduate or master degree in computer science or equivalent experience in a technical company. Demonstrated Software Management skills including design, feature prioritization, operations and successful deployment/release management delivering or growing online or SaaS products Building Customer focus informed from regular direct user interaction, industry monitoring, and observations across domains. High eq, empathy visible via UX in products built and the development process. Prioritization across multiple workstreams: Managing multiple goals, deadlines, timelines, scopes, and resources. Ability to communicate effectively, particularly via written communication with both technical and non-technical team members from front line contributors to c-level leaders. Experience incorporating Generative AI and other ML/AI models into functionality serving end users. Bonus: Prior experience working in the healthcare or in-home care industry. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$310,500—$345,000 USD
Senior Engineering Manager (MarTech)
remote
You lead and build engineering teams to deliver MarTech solutions to our HomeInstead offices. You partner with Marketing, Product, and data to deliver innovation and scalable solutions for demand management. Your solutions drive our online Brand presentation and demand funnels. You own systems and integrations for our websites, efficient ad spend, customer targeting and our pre-sale customer lead handling process. Each release from your team builds a website we’re proud of to connect us with new and potential clients and manage the sales operations processes for them to start care with us and to engage our services. You lead architecture, delivery and prioritizing development by customer voice, adoption potential, business impact, and architecture improvements. Drive product from concept to launch and operations. What are your Responsibilities? Technical Competencies and Leadership: Passion to innovate in online brand and client engagement from AI driven SEO, structuring and targeting customer conversations, and brand exposure across ads and social content. Develop and execute a robust technical strategy that encompasses development methodologies like Agile and Scrum, systems architecture, and extensive use of cloud platforms (AWS, Azure, Google Cloud). Lead and review the architecture of systems, ensuring best practices in code quality, managing technical debt, and implementing effective APIs and eventing strategies. Oversee the migration strategies from common marketing third-party (Salesforce, CDP, Talkdesk) to in-house solutions, ensuring seamless transition and integration. Stakeholder Management: Partner with Sales and Product to align delivery to identified Customer needs from regular Sales team conversations, data and process analysis, and industry best practices. Drive the voice of the customer with weekly “Sales Performance” sessions using your products to conduct deep dive operating reviews at the owner/franchise level. Help define MarTech and Demand architecture vision and then coordinate stakeholder requests and customer needs into product solutions complete with feedback loops, adoption plans, and collaborate on measured business impact projections. Lead project planning activities including sprint planning, resource allocation, setting timelines, budgeting, managing cross-team dependencies, and risk management. Ensure the delivery of projects on time and within budget, while managing the technical and business risks. Team Development: Hire, align, and develop your team into defined roles with ongoing refinement of team charter and mission. Mentor and develop the team, promoting a healthy engineering culture and managing performance to foster engineering excellence and career development. Operational Excellence: Be responsible for improving operational efficiency, managing technical operations, and ensuring system reliability to support business operations and growth. Key results for this role: Increase sales performance results from efficient Ad Spend to organic traffic to lead conversion. Drive product adoption/satisfaction while lowering operating costs. Increase automated and AI powered applications Increase delivery cadence of new functionality and business value Required Skills Computer Science or Engineering focused undergraduate or master degree in computer science or equivalent experience in a technical company. Demonstrated leadership of one or more engineering teams in different size organizations from startup to scaled big tech to deliver initiatives and architecture. Demonstrated Software Management skills including design, feature prioritization, operations and successful deployment/release management delivering or growing online or SaaS products Building Customer focus informed from regular direct user interaction, industry monitoring, and observations across domains. High eq, empathy visible via UX in products built and the development process. Prioritization across multiple workstreams: Managing multiple goals, deadlines, timelines, scopes, and resources. Communication & Collaboration Skills: Ability to communicate effectively, particularly via written communication with both technical and non-technical team members from front line contributors to c-level leaders. Preferred Skills Familiarity with leading MarTech solutions including Google Ads, Talkdesk, Salesforce, Yext. Hiring, Development, Management of remote software engineers Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$240,000—$274,000 USD
Staff Platform Engineer
Remote
We are looking for a seasoned Platform Engineer with experience in designing, implementing, and maintaining scalable distributed systems & infrastructure. The platform engineering team builds and manages the infrastructure & core services that powers Honor’s Care Platform. Our charter is focused on providing foundational building blocks to enable the entire engineering organization to deliver reliably and efficiently. We also own build and deployment pipelines of our services, maintenance of various environments and their supporting infrastructure and serve as consultants to build the right abstractions for patterns of problems. This is a highly technical, hands-on role that requires a wide and deep experience in managing applications and infrastructure across cloud services. It requires deep practical knowledge of cloud platforms, advanced software design patterns & architecture, operations and automation, and containerization technologies like Kubernetes. The ideal candidate is driven by providing business value, is comfortable working with systems at varying levels of maturity, and appreciates making nuanced tradeoffs. You will be joining a small team of highly-skilled, enthusiastic, and passionate engineers with an opportunity to create an outsized impact in contributing to the future evolution of Honor’s Care Platform. What are we looking for in a candidate: You thrive in a foundational role supporting diverse, cross-functional teams as your customers, possess exceptional problem solving and analytical skills. At least 6 years of professional experience in a platform engineering team within a product-centric company. Design and implement foundational patterns and libraries for Python applications, across a range of technologies from API services to event processing Utilize Infrastructure as Code (IaC) tools to ensure reproducible and scalable environment setups. Design and implement infrastructure for applications hosted on AWS, supporting event-driven systems, containerized services on Kubernetes, and serverless functions. Develop and maintain robust CI/CD pipelines using tools such as Jenkins, ArgoCD. Have experience automating the lifecycle management of code from development through production, including code promotion and configuration management. Instrument observability through tools such as CloudWatch and DataDog to monitor and optimize application performance across multiple environments. Scale infrastructure to meet increasing demand while managing cost effectively Have experience defining, instrumenting and measuring standards for quality, security, scalability, and availability with a focus on delivering business value. Have passion for delivering turn-key developer experience for local development Keen interest in developing talent through mentorship Strong written and verbal communication, tailored to a variety of audiences A strategic thinker with a product-first approach and customer obsession. Some, or all, of these are true: You have experience working with an RPC architecture You work at or have worked at a technology startup and familiar with the challenges of evolving platform maturity You have first hand experience navigating multiple distributed architecture patterns Perks & benefits: Remote-first work model lets you work from anywhere in the U.S. and occasionally pop into a satellite office Competitive salary Equity in the company Comprehensive medical, mental health, dental, vision, and life insurance Employer-matched 401(k) Flexible PTO (manager approval) Diverse environment, with women making up more than half of the company and half of the management team Monthly stipend to offset home office expenses We acknowledge that applying for a new job can be intimidating, and we want to encourage any applicant who may be qualified for the position to apply. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$191,000—$225,000 USD
Director, Product Management
Remote
We’re looking for a Director of Product Management to join Honor’s care platform transformation team. Your work will enable us to scale and ship more and better products that directly impact the lives of people receiving care, their families, and all those involved in delivering care. You will need to think big and develop long-term strategies for product investment while not being afraid to get into the details of data and execution related to any given new feature. We value people who are enthusiastic about our mission, go the extra mile to support their colleagues, and think creatively to drive results in a diverse team setting. The product team is small, lean, and fast so if you thrive on making your mark as we grow, Honor could be the place for you. Own the product strategy & roadmap for one or more of our focus areas, setting and delivering against metrics & KPIs aligned with company goals Deeply understand the needs of our customers and our business goals, and identify opportunities for Product to invest strategically to unlock future growth Build deep relationships with stakeholders beyond the Product team to develop cross-functional solutions to critical company challenges Deliver multiple simultaneous projects (some IC work) in conjunction with team leadership and strategic initiatives Collaborate with engineering & design leaders to create Product team processes that will equip us to continue to deliver at high velocity as we scale the team Hire & develop talent within the PM team About you Technical degree (engineering, economics, etc) or experience in a technical organization 7+ years experience in product management, with 1+ years experience leading a team of PMs High level of empathy & EQ Experience at a fast-growing small company (<200) Bonus: Experience rolling out large-scale operational & process changes in conjunction with product releases Bonus: Experience in a commercial or healthcare environment Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$237,000—$280,000 USD
Director, Product Management (GrowthTech)
Remote
Product Strategy and ownership for growth operations for owners across the network. Define and develop business opportunities with supporting product suites for Owners to drive Sales, Operations, and Service performance. As Sr Product leader on the Growth Tech team you handle the most complex and biggest opportunity products around which we can build an entire line of business to drive enterprise impact and innovation. You frame opportunity and a product strategy then drive development and lifecycle for new product areas to launch lines of business with supporting new products.. Agency Owners, Marketing, and Franchise Operations are your customers as the owner of business and product development. You’ll define market opportunity, build growth plans and analytics approach, and provide input to marketing, training initiatives and product launches to grow the RPN channel. What are your Responsibilities? Evaluate new business opportunities and required product to prioritize development - consider enterprise tool offering, Bundling Demand Mgmt features, Central RP Sales teams, Carepro Supply management Drive Business Case evaluation for new and existing products including modeling the opportunities at the network then down to the franchise segment levels across geographies in a 18 mos view. Identify product & operations pathways that reduce complexity, leverage LLM/AI, and are informed by hypotheses testing and pilots to launch businesses and product lines with near term business impacts. Evaluate and conduct business development pilots to drive device applications for care quality including sensor device data gathering, collaboration on device applications research. What results do you generate? Drive Growth rate in care hours for all segments of the Franchise networkIncrease Technology value and simplicity for all segments of Franchise owners, starting with Multi-unit and rapid growth owners.Launch new service offerings for franchise owners, including device applications Required Skills New business definition & Product Management skills including addressable market opportunity, business modeling, feature prioritization, and successful release management demonstrated by multiple product and business launches in ecommerce or distributed operations businesses Driving channel growth results from Business Development including joint ventures, negotiation, Marketing including sponsorships, conferences and live networking events. Sales enablement and associate programs leveraging Automated data collection, lead scoring, marketing automation via multiple channels including email, sms, and social media. Communication & Collaboration Skills: Ability to communicate effectively, particularly via written communication with both technical and non-technical team members. Comfortable driving webinars, in person training, and building training materials. Developing and managing relationships with external suppliers and partners, including negotiating contracts, monitoring performance, and ensuring timely delivery of services and solutions.Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$237,600—$280,000 USD
Senior Product Manager
Remote
As a Senior Product Manager at Honor, you will play a pivotal role in shaping the direction of our products and driving them from conception to launch. We're seeking a highly motivated individual with exceptional communication skills, a knack for execution, and a passion for creative problem-solving. The product team is small, lean, and fast-paced so if you thrive on making your mark in a number of areas at once, Honor could be the place for you. You should have at least 5 years of product management experience at a high-growth small company or an established technology-led organization. You’ve led the vision and development of products or large-scale platforms, with at least one example of taking a product end-to-end, from ideation to launch, iteration and scale. You come with a track record of navigating competing priorities between evolving existing features and investing in next gen technologies. In addition to engineering and design, you should have experience working with data science teams. You are able to drive alignment from strategy to execution, and across a wide range of stakeholders. To succeed in this role, you’ll need to have excellent communication skills with the ability to articulate complex ideas clearly and concisely to both technical and non-technical audiences. You are a systems thinker, with an appetite for digging deep into the data, and thinking from first principles. You define clear success metrics and embrace experimentation, getting creative at figuring out ways to learn faster. You act like an owner. You are a self-starter who thrives in a fast paced environment, deals well with ambiguity and has a strong bias towards action. You pair strong problem solving skills with a high level of empathy and emotional intelligence. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$166,500—$200,000 USD
Operations
Business Operations & Analytics Manager
Remote
We’re seeking a Business Operations & Analytics Manager to join our Platform Economics team—a crucial part of our Care Operations organization. In this role, you’ll manage and refine Honor’s core business line items: pricing, revenue sharing, and base wages, using data-driven insights to make a real impact. You will cross-collaborate, building models and thinking through operational strategies to present to Honor’s Finance, Operations, Recruiting, and Product teams, among others, ultimately culminating in decision-points for C-Suite executives. Your work will help position Honor as the top employer for Care Professionals while driving exceptional value for our partners. If you're passionate about using analytics to influence business strategy and improve outcomes, this is a fantastic opportunity to contribute meaningfully to a fast-growing, mission-driven team. Responsibilities Analyze and Optimize: Use your advanced analytical skills to assess data on wages for Honor Care Professionals, partner pricing, and revenue sharing. You’ll make data-driven recommendations to help us adapt in the dynamic home care market and support our growth objectives. Drive Project Management: Lead and coordinate workflows for market pricing and wage adjustments. Your insights will guide cross-functional stakeholders, and you’ll create materials to ensure smooth implementation of wage and price updates across our platform. Lead Monthly Market Reviews: Facilitate a monthly cross-functional review to share wage-related market insights with leadership, helping drive action to maintain an optimal caregiver supply. Develop Key Metrics and Reports: Design and implement performance metrics, reports, and dashboards that will empower teams to manage and achieve our pricing and wage goals. Collaborate for Quality and Efficiency: Work closely with operations and product teams to enhance the quality of care, optimize caregiver costs, and streamline processes. Support Financial Planning: Assist with margin modeling and analytics, participate in our annual budget process, and contribute to price and wage forecasting. Manage Vendor Relationships: Oversee relationships with external wage and pricing research vendors, coordinating process updates and developing tools to share relevant data with partners. Present Economic Insights: Support our external partner reporting function, creating and presenting economic overviews to provide valuable insights. About you: This role may be a great fit if you’re an analytical thinker who obsesses about the details and has project management experience. You live and breathe data, but you also know that the numbers don’t always tell the full story. You’re driven to guide execution of high-level operational projects, end-to-end. You dive into any challenge that’s thrown your way. Competencies Analytical Skills: Ability to use advanced quantitative and qualitative analysis to derive data-driven insights and recommendations. Project Management: Skilled in managing end-to-end projects, including planning, executing, and monitoring workflows to meet stakeholder goals. Cross-functional Collaboration: Strong communication skills to present analytics and work across departments (Finance, Operations, Product) to implement solutions. Prioritization & Organizational Skills: Highly organized, detail-oriented, with an ability to manage competing priorities. Implementation & Adaptability: Strong execution skills with a sense of urgency and adaptability in dynamic or ambiguous environments. Collaborative and Empathetic: Team-oriented, empathetic, action-biased, and adaptable in supporting collective goals. Strategic Mindset: Leverages data insights to shape forward-thinking strategies, effectively guiding decision-making at all levels. Balances long-term goals of optimizing wages, pricing, and partner value with practical actions that strengthen Honor’s position as a leading employer and trusted partner in aging care. Qualifications Experience: 5-7 years in investment banking, strategy, management consulting, or FP&A in high-growth or fast-paced settings. Financial Modeling including data visualization Education: Bachelor’s degree in a technical or business field Technical Proficiency: Advanced skills in Google Sheets, Excel, BI tools (Looker, Tableau, etc.), with SQL and knowledge of scripting languages (R, Python) preferred.
Registered Nurse & Agency Administrator
Greensboro & Burlington, North Carolina
We are seeking a dedicated Registered Nurse & Agency Administrator to join our Home Instead team in Greensboro/Burlington, North Carolina. This role offers a unique opportunity for individuals passionate about training, quality of care, and community impact. This is an exceptional opportunity to transition your experience from a hospital environment, offering more traditional working hours and the flexibility for remote work when not in office, providing training or conducting site visits at our client’s homes. You will be at the forefront of innovation and growth in the home care industry, contributing to a mission-driven organization. Responsibilities In this role you’ll be educating our team of Care Pros (our caregivers) about relevant legal and regulatory requirements, maintaining essential certifications and licensures, acting as a liaison between the governing body, staff members, our Care Pros, and the community we serve. Ensure Regulatory Compliance: This includes managing accurate records, submitting reports, maintaining all required certifications, licenses, and registrations, and staying updated on regulatory changes to ensure the highest quality of care. Promote Quality of Care: Ensure the highest standards of care are met by conducting in-home observation visits, managing performance evaluations, and supporting ongoing competency development for Care Pros. Training and Development: Administer comprehensive new hire training and continuous education for Care Pros, both virtually and in-person. Ensure compliance with state regulations and foster a culture of excellence in delivering exceptional client care. Onboarding and Documentation: Oversee the local Care Pro onboarding process, assessing care competencies. Educate employees and Care Pros on legal and regulatory requirements, reinforcing compliance and operational excellence. Administrative Oversight: Responsible for the entire operation of the agency, including service delivery and serves as our alternate agency administrator for neighboring Home Instead offices. Competencies In this role, you will serve as the in-person contact and face of the company to our Care Pros. You will have the opportunity to start the Care Pros off with a positive employment experience and guide them throughout their career at Honor. Someone successful in this role is not only skilled at providing hands on care themselves, but also: Enjoys training and preparing Care Pros for success on their first visit and over their career as a caregiver. Is comfortable delivering both positive and constructive feedback and providing personalized coaching or hands on training to improve Care Pros skills and ability to provide great client care. Is a flexible and creative problem-solver, always thinking with a client-oriented mentality. Qualifications Valid North Carolina license as a Registered Nurse. Experience in training and evaluation of care providers, precepting, or other training. Minimum of two years of direct healthcare experience, with at least one year in a supervisory or administrative role in home health care. Bachelor's Degree; 3 years nursing experience, with at least 1 year acute care setting preferred; or equivalent combination of education and experience. Strong understanding of regulatory standards. Excellent communication, decision-making, and problem-solving skills. Ability to work independently and maintain flexibility for site visits and occasional evenings/weekends. Passionate about our mission and quality of care for the senior community. Knowledge of other health care disciplines and their role in client and family care. Knowledge of principles and processes for providing client and personal care services, including needs determinants, meeting quality standards and evaluation of client satisfaction. Additional Requirements of the Role: Willing and able to commute in the Greensboro/Burlington market and surrounding areas 3-4x per week with the flexibility and availability to occassionally work evenings or weekends to conduct annual evaluations of Care Pros who may only work with clients during those times. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$75,600—$87,000 USD
Leave of Absence Specialist
Remote
The Leave of Absence Specialist is responsible for managing and overseeing the end-to-end leave of absence processes for all care professionals (Care Pros). This is a high-impact, central role in ensuring the well-being of our Care Pros by delivering empathetic, high-quality support and optimizing leave processes at scale. By doing so, you’ll directly contribute to enabling Care Pros to continue providing life-changing care to aging adults. As part of the world’s largest home care network and a tech-forward "Unicorn" company, you’ll work at the intersection of healthcare, technology, and human impact, within a market-leading, mission-driven organization. This role involves ensuring compliance with all applicable laws and regulations, supporting Care Pros through their leave journey, and coordinating with various stakeholders to maintain seamless operations. As our Leave of Absence Specialist, you will also provide guidance and mentorship to junior team members and contribute to the continuous improvement of leave administration practices. Responsibilities: Leave Management: Administer and coordinate all types of employee leave, including but not limited to FMLA, ADA, short-term disability, long-term disability, military leave, personal leave, and parental leave. Serve as the primary point of contact for employees regarding their leave of absence, providing support, guidance, and clear communication throughout the process. Ensure timely processing of leave requests, including eligibility determination, leave tracking, and return-to-work coordination with the Care Pros and field operation stakeholders. De-escalation of LOA related issues to include identifying opportunities to adjust steps and communication tactics to resolve challenging issues. Compliance: Stay current with federal, state, and local regulations related to leave administration, such as FMLA, ADA, and state-specific leave laws. Ensure all leave processes are compliant with legal requirements and company policies. Manage and maintain accurate leave records, ensuring confidentiality and proper documentation for audit purposes. Employee Support: Provide compassionate and responsive support to employees taking leave, addressing concerns, and helping them understand their rights and responsibilities. Collaborate with HR, payroll, and benefits. And the market teams to ensure seamless integration of leave-related matters, such as benefit continuation and pay adjustments and schedule related concerns. Facilitate return-to-work processes, including accommodations and work modifications, in collaboration with relevant stakeholders. Team Leadership and Training: Mentor and support junior leave coordinators, providing guidance and sharing best practices. Develop and deliver training sessions on leave policies and procedures for HR team members and managers. Identify opportunities for process improvements and lead initiatives to enhance the efficiency and effectiveness of leave administration. Reporting and Analysis: Generate and analyze leave-related reports to identify trends, potential issues, and opportunities for improvement. Provide insights and recommendations to HR leadership based on data analysis. Care Pro HR Associate Team Support Assist CPHR senior associates with de-escalating issues related to processes and workflows, including payroll, complaints, subpoenas, accommodations, and triaging inbound inquiries. Support associate coaching and training. Competencies: Problem-Solving and Judgment: Demonstrated ability to exercise sound judgment and provide thoughtful solutions in complex leave scenarios. Organizational Skills: Strong organizational abilities to handle high-volume leave cases with accuracy and efficiency. Program Development: Experience in designing and implementing LOA programs, including creating policies, playbooks, and training materials. Autonomous Management: Ability to independently manage all aspects of leave administration without reliance on third-party vendors. Regulated Industry Experience: Familiarity with industries like healthcare or senior care, where compliance and empathy are critical. Cross Team Coordination and Collaboration: Effectively collaborates with stakeholders by providing timely, accurate responses to inquiries, fostering trust and transparency, and ensuring seamless coordination and resolution of cross-functional LOA matters. Adaptability in High-Growth Environments: Prior experience in high-growth tech or startup environments, navigating ambiguity while scaling processes. Qualifications: 5+ years of experience in leave administration with a proven track record of managing complex leave cases. Senior or lead role experience preferred, demonstrating the ability to mentor and lead LOA initiatives. In-depth knowledge of federal (e.g., FMLA, ADA) and state-specific leave laws, with experience managing compliance in a heavily regulated industry. Expertise in managing LOA programs in a multi-state, distributed field environment, particularly for non-exempt, hourly workers. Proficient in HRIS and leave management systems, with strong data management and reporting skills. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$63,000—$65,000 USD
Care Pro Training Associate
Remote
As our Care Pro Training Associate you’ll provide an exceptional first experience for new Care Professionals (our caregivers) through conducting a high volume of orientations. You will be responsible for vetting candidates as the final group interviewer and also ensuring each new employee is equipped with a clear understanding of our policies and their expectations on the platform. This is a remote role, working Monday - Friday, 9:00am - 5:30pm local time. Responsibilities: Conduct 4-6 virtual orientations per week Assist with the gathering and completion of pre-hire documentation when needed Build rapport with candidates, ensuring we provide an exceptional and engaging initial experience Validate candidates’ fit for our platform based on their engagement and demonstration of aptitude and skill throughout the orientation & ensure adherence to Honor’s policies and procedures, recognizing when to escalate situations and when to problem-solve directly Liaise with internal and external team members to communicate Care Pro updates Conduct reassessments & upskilling orientations for tenured Care Pros’ transfer skills as needed Complete post-orientation administrative tasks Willingness to flex into other tasks to support the broader onboarding team as needed Qualifications & Competencies 1+ years experience teaching, training, or facilitating employee onboarding Excellent verbal communication and time management skills Ability to present to a group effectively, virtual presentation experience required Track record of identifying and adapting to individuals’ unique learning styles and needs effectively and compassionately Strong interpersonal and observational skills in order to evaluate/monitor quality and progress of Care Pros Strong customer service in all communications - in person or via phone, text, and e-mail Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$22.75—$25.25 USD
Client Manager
Remote
We are looking for a Client Manager who can proactively create a seamless and high quality experience for clients in close coordination with multiple partner agencies. If you love helping people and families, are organized, have a strong sense of ownership and collaborate well, we would love to meet you and share more about what we might create together. A Client Manager works autonomously to own a panel of clients in coordination with one or more partner agencies. In this role, you'll balance the need to provide amazing individual service with the time required to do that across a book of business. The responsibilities break down into three main components of work. Manage partner relationships Coordinate with partner agencies to understand client needs and requirements, and translate them into care plans and actionable next steps Work in tight coordination with partner agencies providing real-time updates and regular check-ins on client status, issues or changes Triage partner requests and manages expectations appropriately Provide exceptional service to clients and caregivers Guide clients and their families through the entire care process - from the start of care to end of service Build relationships with clients through regular check-ins and by managing their care including changes in schedule or care plan Build relationships with CarePros (care providers) in your area to facilitate quality matches between CarePros and clients Collect and provide direct feedback and coaching to CarePros as required Partner across Honor to deliver a seamless experience Effectively prioritize work daily in partnership with Honor’s Frontline support team Work with the support team to manage real-time updates to client on any questions, issues, or changes Drive scheduling and staffing in close coordination with the staffing team to ensure the client has a consistent and reliable schedule. Work cross-functionally to provide feedback and support to other internal efforts such as Care Pro admin/HR Manage escalations and challenging care situations including investigation and stakeholder management About You In order to succeed in this role, you'll need: 3+ years of experience working in a complex client or patient management position or demanding customer service role Strong sense of ownership and a track record of managing processes with strong attention to detail Ability to work autonomously and effectively prioritize competing tasks Demonstrated ability to collaborate and get things done by working through others Strong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientation Excellent communication and listening skills, particularly via the phone Positive and can-do attitude Confidence and creative problem-solving skills Ability to work in a fast-paced environment Flexibility and availability to occasionally respond on evenings or weekends Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$62,100—$64,000 USD
Director of Platform Success
Remote
The Platform Success team is responsible for the success of the Home Instead franchise businesses that use the Honor Care Platform. As a Director of Platform Success, you’ll be at the heart of our mission to expand the world's capacity to care by supporting small business owners who are passionate about this service and dedicated to their communities. In this role, you will manage a team of Platform Success Sr. Managers responsible for driving the growth and operational performance of a defined book of business. Your focus will be on delivering profitable year-over-year growth and Owner satisfaction across the assigned portfolio, ensuring that each Franchise Owner is equipped to thrive on our Care Platform. You will partner closely with cross-functional teams to ensure alignment on priorities, overcome operational challenges, and drive value for both the Owners and the broader network. Key Results you will drive in this role Achieve consistent year-over-year profitable growth within your book of business. Maintain high levels of satisfaction and positive relationships with Franchise Owners, reflected in survey scores and retention. Responsibilities Team Leadership & Development: Lead, mentor, and develop the Platform Success Sr. Managers within their book of business, fostering a high-performance culture. Build processes and tools that allow the team scale and spend more of their time on the highest impact conversations. Data-Driven Decision Making: Oversee the collection, analysis, and interpretation of data related to account health, performance, and market trends within your assigned portfolio. Use insights to guide the team, Honor and Owners, identifying growth opportunities and areas for improvement. Escalation Resolution & Risk Management: Lead the handling of complex escalations, coordinating cross-functional resources to resolve issues promptly. Anticipate potential risks and develop strategies to mitigate them before they impact the business or the Owner relationship. Business Reviews & Reporting: Drive the cadence and quality of internal and external business reviews for their book of business, ensuring they deliver actionable insights. Maintain transparency through clear reporting to internal teams and Owners. Owner Relationship Management: Enhance Owner satisfaction and loyalty, ensuring the team provides top-tier support. Financial Stewardship & Profitability: Guide the team in providing economic and financial advice to Owners, focusing on profitability and sustainable growth. Partner with internal finance experts to ensure Owners receive accurate, actionable insights. Growth & Expansion Initiatives: Support initiatives that promote organic growth and strategic expansion opportunities, guiding the team in identifying and scaling successful strategies within their assigned book of business. Both execute on best practices developed by cross functional partners but also identify where we can “plug the gap” when best practices do not yet exist. Assist in analyzing and implementing new services and market opportunities. Core Competencies Operational Execution: Proven success with 5-8 years of experience driving operational results that impact the P&L, such as in a general manager, business unit lead, or product management role. Has a history of diving into details and leading by example to deliver meaningful changes that directly impact business outcomes. Executive Relationship Management: Cultivates confidence, credibility, and authority with Franchise Owners and internal stakeholders through a professional demeanor, strong communication skills, and the ability to hold stakeholders accountable. Builds positive connections by fostering collaborative environments and developing personal rapport. Cross-Functional Leadership: Demonstrated ability to organize large cross-functional groups to achieve shared goals, leveraging influence rather than positional authority. Aligns stakeholders through clear action items, accountability, and a focus on results. Structured Thinking: Thinks systematically, breaking down complex issues into manageable components and developing clear, logical plans or solutions. Demonstrates excellent judgment in making difficult decisions. Data-Driven: Uses data and analytics to inform decision-making, relying on quantitative analysis to guide recommendations, set strategies, and evaluate performance. Translates insights into actionable steps for Owners and internal stakeholders. People Development: A proven track record of mentoring and developing team members, fostering growth, and building a high-performance culture. Supports team members in reaching their full potential through coaching, feedback, and creating opportunities for skill-building and advancement. Strategic: Experience in identifying and implementing growth and expansion initiatives, adapting strategies to new market opportunities, and working closely with internal partners to refine best practices as the business scales. Qualifications Leadership Experience: Proven experience managing a team, including managers with a track record of developing and leading high-performers. Commercial Impact: Demonstrated success in driving commercial results, with a focus on achieving growth targets. Proven Experience Managing Complexity at Scale and Speed: Demonstrated ability to lead initiatives in fast-paced, high-growth environments, effectively managing complex operations across a large portfolio. Skilled in rapidly identifying and implementing solutions that balance immediate business needs with long-term growth objectives. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$159,300—$190,000 USD
Sr. Manager, Business Continuity
Remote
Honor is seeking an experienced Sr. Manager of Business Continuity to take a strategic leadership role in preparing for, responding to, and recovering from business interruptions—including natural disasters (hurricanes, floods, wildfires) system failures, and other unforeseen events—that may impact our distributed caregiving operations and client population. This is an exciting opportunity to lead a mission-driven company’s efforts to ensure operational resilience, while making a direct impact on the safety and wellbeing of our caregivers and clients. While many businesses can recover from temporary disruptions, Honor’s ability to provide continuous care to senior clients in their homes directly impacts their safety and wellbeing. The stakes are high, and your leadership in business continuity will help ensure that we’re always ready to respond, recover, and keep our clients safe in any crisis. In this role, you’ll report to VP, Regional Operations, partner with department directors and the executive team to develop and implement proactive business continuity plans that mitigate risk and safeguard Honor’s operations. You will oversee incident management as the primary incident commander, ensuring effective response and recovery while working with cross-functional teams (Trust & Safety, Communications, Regional Operations, Legal, HR and Product) to deliver care. As Honor continues to grow, you’ll help evolve our preparedness strategies to evolve our business continuity programs in-line with Honor’s growth and geographic expansion. The right candidate for this role brings operational expertise, a high sense of accountability and drive, and an ability to think strategically while also doing what it takes to get the job done. Responsibilities: Ensure a viable business continuity plan and drive emergency preparedness and business continuity in Honor’s ongoing operations Build and maintain company Emergency Preparedness plans for natural events (e.g. hurricane, wildfire) and systems outages that impact both our care operations and our dispersed HQ employee population. Conduct risk assessments for various departments and functions, analyzing potential business impact of unpredictable business interruptions such as natural disasters, security breach, legal claims, and market disruptions. Collaborates with IT staff to develop and implement best practices to protect and restore data and systems in the event of natural disasters, viruses, and hackers. Identifies and implements recovery operations and methods to allow the company to function at limited or partial capacity in the event that part or all of the infrastructure is damaged or destroyed. Develop and execute cycles of continuous improvement following emergency events; ensure relevant documentation is updated, teams are trained and tooling is updated. Ensure 24/7 event monitoring and timely escalation, including by effectively leveraging and training Honor’s existing 24/7 team. Establish reporting tools that allow us to report on impact to operations and safety risk in real-time. Creates and facilitates practice drills for risk mitigation and plan execution. Manage in-the-moment incident response Leverage 3rd party tools to provide ongoing monitoring of potential events Conduct regular threat assessments based on anticipated event severity and scope of impact to Care and US HQ operations Assume the role of Response Lead during event to direct Honor’s response, in-line with Honor’s emergency response protocols, including: Provide timely, proactive event alerts and updates to operating teams, including expected number of clients, CPs, and employees impacted Identify and implement pre-event preparedness activities, including establishing backup care and resourcing plans. Execute and manage outbound notifications to clients, Care Pros and HQ employees. Ensure timely and accurate response tracking and implement Provide Field Leadership with specific, actionable staffing and other operational recommendations (e.g. managing Care Pro call-offs, visit triage, visit check-ins, employee travel); appropriately triage and prioritize response efforts such that we are effectively balancing operational lift with risk to safety, wellbeing and continuity of operations. Conduct event retrospective with key stakeholders, identify opportunities for improvement, and implement Provide timely post-event impact assessment reports to Honor leadership Competencies: Decision making in ambiguous situations Effectively assesses and makes sound decisions in situations with incomplete, unclear, or conflicting information. Demonstrates confidence in making decisions despite ambiguity, while remaining open to revisiting and adjusting choices as new information becomes available. Utilizes available data, expertise, and input from others to form a well-rounded perspective in the absence of clear guidance. Balances short-term needs with long-term objectives, ensuring decisions align with organizational goals. Creative problem solving / innovative thinking Thinks beyond traditional business continuity / response frameworks to develop programs specific to Honor’s operating model and business needs. Thinks imaginatively to propose unique and practical solutions to complex problems. Evaluates problems from multiple angles, combining creativity with logical reasoning to develop effective strategies. Communication Influences senior leadership with clear problem statements, vision, and business-impact trade-offs. Directs operating teams with clear, concise, and actionable guidance tailored to their level of understanding. This includes delivering instructions at the appropriate level of detail, ensuring alignment with organizational goals, and effectively communicating the rationale behind decisions to foster transparency, trust, and informed execution Execution Self-starter with the ability to navigate and build cross-functional relationships in a matrixed environment. Successfully manages complex projects across diverse stakeholders, from ideation to ongoing management. Articulates project success through measurable business impact, including ROI. Data-Driven Decision Making Able to analyze large data sets to pull out key insights; experience working with data visualization tool a plus Interprets data to identify trends, patterns, and outliers. Uses critical thinking to assess the significance and implications of data findings. Combines data insights with contextual understanding to draw meaningful conclusions. Qualifications: Business Continuity Experience in a Multi-State, Distributed Environment: Minimum of 5 years in business continuity, crisis management, or related fields, with hands-on experience developing and implementing emergency preparedness and business continuity plans for both natural disasters and system failures, in a multi-state, distributed environment. Experience in High-Stakes, Mission-Critical Operations: Experience managing business continuity in environments where interruptions can have serious, real-world consequences—such as healthcare, emergency services, or other life-dependent sectors with a strong understanding of operational risk management and the ability to implement effective strategies that mitigate the impact of disruptions on vulnerable populations. Education: Bachelor’s degree in Business Administration, Emergency Management, or a related field; certifications in Business Continuity Planning (e.g., CBCP, MBCI) are a plus. Experience building for Scale: Experience working in a fast-paced, high-growth, tech-enabled environment and building strategies to scale by 5x. Incident Command Experience: Previous experience in assuming the role of response lead during incidents, ensuring coordination and response efforts are efficient and effective. Training & Facilitation: Experience conducting drills and training teams on business continuity, emergency response, and risk mitigation. Expected Hours of WorkThis is a full-time role requiring flexibility in work hours to accommodate the dynamic nature of our business operations and may require weekend or after-hours coverage due to the 24/7 nature of business operations and unpredictability of emergency situations. TravelThis role offers minimal travel requirements (<10%). Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$135,000—$150,000 USD

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