Honor is seeking an experienced Sr. Manager of Business Continuity to take a strategic leadership role in preparing for, responding to, and recovering from business interruptions—including natural disasters (hurricanes, floods, wildfires) system failures, and other unforeseen events—that may impact our distributed caregiving operations and client population. This is an exciting opportunity to lead a mission-driven company’s efforts to ensure operational resilience, while making a direct impact on the safety and wellbeing of our caregivers and clients. While many businesses can recover from temporary disruptions, Honor’s ability to provide continuous care to senior clients in their homes directly impacts their safety and wellbeing. The stakes are high, and your leadership in business continuity will help ensure that we’re always ready to respond, recover, and keep our clients safe in any crisis. In this role, you’ll report to VP, Regional Operations, partner with department directors and the executive team to develop and implement proactive business continuity plans that mitigate risk and safeguard Honor’s operations. You will oversee incident management as the primary incident commander, ensuring effective response and recovery while working with cross-functional teams (Trust & Safety, Communications, Regional Operations, Legal, HR and Product) to deliver care. As Honor continues to grow, you’ll help evolve our preparedness strategies to evolve our business continuity programs in-line with Honor’s growth and geographic expansion. The right candidate for this role brings operational expertise, a high sense of accountability and drive, and an ability to think strategically while also doing what it takes to get the job done. Responsibilities: Ensure a viable business continuity plan and drive emergency preparedness and business continuity in Honor’s ongoing operations Build and maintain company Emergency Preparedness plans for natural events (e.g. hurricane, wildfire) and systems outages that impact both our care operations and our dispersed HQ employee population. Conduct risk assessments for various departments and functions, analyzing potential business impact of unpredictable business interruptions such as natural disasters, security breach, legal claims, and market disruptions. Collaborates with IT staff to develop and implement best practices to protect and restore data and systems in the event of natural disasters, viruses, and hackers. Identifies and implements recovery operations and methods to allow the company to function at limited or partial capacity in the event that part or all of the infrastructure is damaged or destroyed. Develop and execute cycles of continuous improvement following emergency events; ensure relevant documentation is updated, teams are trained and tooling is updated. Ensure 24/7 event monitoring and timely escalation, including by effectively leveraging and training Honor’s existing 24/7 team. Establish reporting tools that allow us to report on impact to operations and safety risk in real-time. Creates and facilitates practice drills for risk mitigation and plan execution. Manage in-the-moment incident response Leverage 3rd party tools to provide ongoing monitoring of potential events Conduct regular threat assessments based on anticipated event severity and scope of impact to Care and US HQ operations Assume the role of Response Lead during event to direct Honor’s response, in-line with Honor’s emergency response protocols, including: Provide timely, proactive event alerts and updates to operating teams, including expected number of clients, CPs, and employees impacted Identify and implement pre-event preparedness activities, including establishing backup care and resourcing plans. Execute and manage outbound notifications to clients, Care Pros and HQ employees. Ensure timely and accurate response tracking and implement Provide Field Leadership with specific, actionable staffing and other operational recommendations (e.g. managing Care Pro call-offs, visit triage, visit check-ins, employee travel); appropriately triage and prioritize response efforts such that we are effectively balancing operational lift with risk to safety, wellbeing and continuity of operations. Conduct event retrospective with key stakeholders, identify opportunities for improvement, and implement Provide timely post-event impact assessment reports to Honor leadership Competencies: Decision making in ambiguous situations Effectively assesses and makes sound decisions in situations with incomplete, unclear, or conflicting information. Demonstrates confidence in making decisions despite ambiguity, while remaining open to revisiting and adjusting choices as new information becomes available. Utilizes available data, expertise, and input from others to form a well-rounded perspective in the absence of clear guidance. Balances short-term needs with long-term objectives, ensuring decisions align with organizational goals. Creative problem solving / innovative thinking Thinks beyond traditional business continuity / response frameworks to develop programs specific to Honor’s operating model and business needs. Thinks imaginatively to propose unique and practical solutions to complex problems. Evaluates problems from multiple angles, combining creativity with logical reasoning to develop effective strategies. Communication Influences senior leadership with clear problem statements, vision, and business-impact trade-offs. Directs operating teams with clear, concise, and actionable guidance tailored to their level of understanding. This includes delivering instructions at the appropriate level of detail, ensuring alignment with organizational goals, and effectively communicating the rationale behind decisions to foster transparency, trust, and informed execution Execution Self-starter with the ability to navigate and build cross-functional relationships in a matrixed environment. Successfully manages complex projects across diverse stakeholders, from ideation to ongoing management. Articulates project success through measurable business impact, including ROI. Data-Driven Decision Making Able to analyze large data sets to pull out key insights; experience working with data visualization tool a plus Interprets data to identify trends, patterns, and outliers. Uses critical thinking to assess the significance and implications of data findings. Combines data insights with contextual understanding to draw meaningful conclusions. Qualifications: Business Continuity Experience in a Multi-State, Distributed Environment: Minimum of 5 years in business continuity, crisis management, or related fields, with hands-on experience developing and implementing emergency preparedness and business continuity plans for both natural disasters and system failures, in a multi-state, distributed environment. Experience in High-Stakes, Mission-Critical Operations: Experience managing business continuity in environments where interruptions can have serious, real-world consequences—such as healthcare, emergency services, or other life-dependent sectors with a strong understanding of operational risk management and the ability to implement effective strategies that mitigate the impact of disruptions on vulnerable populations. Education: Bachelor’s degree in Business Administration, Emergency Management, or a related field; certifications in Business Continuity Planning (e.g., CBCP, MBCI) are a plus. Experience building for Scale: Experience working in a fast-paced, high-growth, tech-enabled environment and building strategies to scale by 5x. Incident Command Experience: Previous experience in assuming the role of response lead during incidents, ensuring coordination and response efforts are efficient and effective. Training & Facilitation: Experience conducting drills and training teams on business continuity, emergency response, and risk mitigation. Expected Hours of WorkThis is a full-time role requiring flexibility in work hours to accommodate the dynamic nature of our business operations and may require weekend or after-hours coverage due to the 24/7 nature of business operations and unpredictability of emergency situations. TravelThis role offers minimal travel requirements (<10%). Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$135,000—$150,000 USD