Change aging with us

Join a company that’s making the aging experience better for everyone.

Honor professionals collaborating to help Care Professionals and aging adults

Honor exists to expand the world’s capacity to care

Older adults now outnumber the young. That’s never happened before. Caring for the world’s aging loved ones is one of society’s biggest challenges and biggest opportunities.

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Higher quality care for more aging adults

Honor is revolutionizing how society cares for older adults, their families, and Care Pros. The Honor Care Platform combines local care and the most advanced technology to deliver over a million hours of care every week. And we’re positioned to scale our services worldwide.

Be the change

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems. Together, we're creating a new and better aging experience for all.

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“I wake up motivated and energized to make a difference in the lives of the people we serve.”

- Nerissa, Care Team

Caring for others starts with caring for our employees

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A remote-first work model lets you work from anywhere in the U.S. or occasionally pop into a satellite office.

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Equity in the company gives HQ employees a stake in our success.
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Comprehensive benefits include health, mental health, dental, vision, and life insurance for you and your family, and employer-matched 401(k).

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A generous vacation policy gives you the time you need and deserve to enjoy life and your loved ones.
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A diverse environment amplifies diverse voices, with women making up more than half of the company and exactly half of the management team.

Corporate giving & volunteering programs that allow your charitable donations to go further, and provides opportunities to engage in your community

Join a team that makes people’s lives better

What role will you play in expanding the world’s capacity to care?

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Corporate / HQ
Senior Franchise Business Consultant
Remote Position
As a Senior Franchise Business Consultant, you’ll be a trusted advisor to Home Instead (an Honor brand) franchise owners, helping them develop strategies to enhance profitability and quality care. You’ll work closely with other Franchise Business Consultants and leadership teams to drive success across a diverse network of franchise locations. This role requires a proactive approach, strong relationship management skills, and the ability to navigate complex business challenges. Key Responsibilities: Strategic Business Consulting Partner with franchise owners to develop and implement strategies that drive revenue, profitability, and operational excellence Act as a mentor and advisor to Franchise Business Consultants Financial & Market Analysis Conduct in-depth financial and market analysis to identify areas for improvement Provide data-driven recommendations to help franchises optimize their performance Performance & Operational Support Use KPIs to monitor success and identify trends Guide franchise owners on best practices to improve efficiency and business operations Play the role of experienced advisor the more junior members of the Franchise Network Operations team Relationship & Change Management Foster strong, transparent relationships with franchisees Lead difficult discussions regarding performance challenges and business transitions Decision-Making & Negotiation Support franchisees in making critical business decisions, including potential ownership transitions Assist with contract renewals and franchise agreements About you: To succeed in the role, you’ll need: Bachelor’s degree in Business or related field 7+ years of business management, franchise consulting, or similar relevant experience Strong analytical and financial acumen Excellent communication and relationship-building skills Ability to navigate complex business challenges and lead tough conversations Proficiency in Google Suite and franchise management tools Ability to work independently and manage multiple priorities Experience in franchise operations or multi-unit business consulting (preferred) Project management expertise (preferred) Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$126,000—$140,000 USD
Sr Director, Operations Finance
Remote Position
The Senior Director of Operations Finance will play a pivotal role in shaping the future of Honor. This role involves a blend of financial planning, analysis, and strategic thinking to support decision-making processes and drive long-term financial health and growth. In this role, you will be responsible for leading critical company-wide financial planning processes including annual budgeting, monthly P&L reviews, forecast updates, and headcount and opex approvals. By leveraging data, analyzing financial performance, and applying creative thinking, you will identify opportunities, inform prioritization of strategic initiatives, and help ensure that operational improvements translate into financial results. This is a key leadership position with frequent senior executive interaction and full company visibility. Responsibilities: Financial Planning & Analysis: lead company-wide budgeting, forecasting, and financial planning processes. Providing insights and recommendations based on thorough analysis. Systems and Process Improvement: Identify process gaps and proactively drive continuous improvement to enhance efficiency and effectiveness. Establish a vision for financial planning systems and partner with technology teams to implement. Financial Modeling and Analysis: Build and maintain sophisticated models that can translate operational performance into financial results. Conduct data-driven analyses to guide business initiative prioritization and resource allocation. Performance Metrics and Analysis: Foster a shared understanding of business performance drivers and key operational metrics to inform strategic decision-making. Business Case Development and Evaluation: Develop comprehensive business cases and conduct post-mortem evaluations to assess the success and areas for improvement of major initiatives. Data Integration and Analysis: Synthesize multiple data sources to identify interdependencies and generate actionable insights. Cross-Functional Collaboration: Work closely with operations, product, legal, engineering, and marketing teams to identify opportunities, plan improvements, and track performance against budgets and goals. Cost-Benefit Valuation and Reporting: Independently evaluate the costs and benefits of major initiatives and produce regular reports to compare realized outcomes against projections. Team Management: hire, develop and manage a team of high performing professionals. Set goals and prioritize deliverables. To succeed in the role, you’ll need: Professional Experience: Over 10 years of experience in a senior corporate finance role at a high-growth company. Experience working for a late stage startup, preferred FP&A Software Expertise: Extensive experience with Anaplan, Adaptive (preferred), Cognos, or another similar financial planning and analysis software. Ability to improve team productivity by identifying and championing configuration changes, integrations, or other systems improvements. Industry Expertise: Prior experience supporting startup / high growth healthcare companies is a plus, particularly in health-tech. Financial Modeling and Strategic Insights: Proven ability to build complex financial models and extract strategic insights to drive real-time business decisions. Proficiency in skillfully conveying findings through data visualizations. Executive Communication: Exceptional executive communication and presentation skills, including the ability to clearly and concisely present complex analyses to senior leadership. Extreme attention to detail. Process Leadership: Ability to independently design and manage processes requiring input from many different people. Strong orientation towards setting and maintaining timelines and holding others accountable. Adaptability: Comfortable performing in a fast-paced, dynamic environment, managing both internal and external stakeholders, and working effectively with cross-functional teams. Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to participate in C-level presentations and collaborate with all levels of management across multiple organizations globally. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$199,000—$222,000 USD
Product
CRM Solution Architect
Remote Position
What is your role? As a CRM Solution Architect, you will lead the re-architecture and optimization of Honor’s Salesforce implementation, ensuring that it is scalable, reliable, and aligned with the needs of both corporate teams and Franchise Owners. You will evolve our Salesforce lead management and account platforms into a high-performing, scalable system that drives data-driven decision-making, automation, and operational efficiency—turning it into a reliable and strategic asset for our teams and Franchise Owners. You will work closely with Sales, Operations, Franchise Owners, Marketing, and Engineering to design and implement a standardized Salesforce environment that eliminates manual troubleshooting, optimizes for performance, improves data quality, and enhances the overall experience for all users. Your role is both strategic and hands-on—balancing system architecture, business process improvements, and direct development work to ensure Salesforce becomes a stable and valuable tool for Honor and Home Instead. In addition, your role potentially could evolve into re-architecting the current platform into a new CRM platform that better fit for our needs. This means you’ll get the opportunity to assess current gaps and business needs to determine the next steps. What are your Responsibilities? Salesforce Architecture & System Optimization Re-architect the current Salesforce implementation to improve stability, performance, and scalability. Standardize workflows, data models, and reporting structures across Franchise Owners to eliminate inconsistencies. Implement governance and best practices to ensure long-term maintainability and data integrity. Reduce system fragility by improving permissions, security settings, and automation processes. Process Automation & Business Efficiency Automate key processes using Flows, Apex, and Lightning Web Components (LWC) to reduce manual interventions. Optimize integrations between Salesforce and external systems (Talkdesk, Outlook365, Gmail/Gcal, marketing tools) to improve operational efficiency. Ensure Franchise Owners have a consistent and seamless experience, reducing the time spent on troubleshooting bad or missing data. Data Strategy & Reporting Improve data visibility and reporting for leadership and Franchise Owners to make informed business decisions. Implement data validation rules and governance policies to prevent inaccurate or incomplete records. Design scalable analytics dashboards that enable teams to track key sales and operations metrics. Cross-Team Collaboration & Stakeholder Engagement Work with Sales, Marketing, Product, and Engineering to ensure Salesforce aligns with business needs. Educate and enable Franchise Owners to adopt standardized Salesforce processes, improving adoption and usability. Partner with Salesforce Admins and Engineers to execute large-scale improvements while providing technical leadership. Required Skills Technical Expertise Salesforce Architecture & System Design – Experience in rebuilding and optimizing Salesforce instances. Apex, Lightning Web Components (LWC), and Flows – Strong ability to develop custom automation and UI improvements. Salesforce APIs & External Integrations – Expertise in integrating third-party tools like Talkdesk, Gmail/Gcal, and marketing platforms. SOQL, Data Governance, and Reporting – Deep understanding of Salesforce data models, validation rules, and performance optimization. Security & Compliance – Ensuring proper permissions, role hierarchies, and data security best practices are in place. Business & Operational Skills Multi-Location/Franchise Salesforce Experience – Ability to standardize workflows across a distributed user base. Process Optimization & Automation – Expertise in reducing manual interventions through automation. Stakeholder Collaboration & Training – Strong ability to align business teams with Salesforce capabilities and ensure adoption. Data-Driven Decision Making – Understanding how to translate Salesforce data into meaningful business insights. Preferred Skills Experience working in multi-location businesses, franchises, or multi-user Salesforce environments. Expertise in Salesforce CPQ, Sales Cloud, and Service Cloud. Familiarity or Experience implementing other CRM tools (HubSpot, Microsoft Dynamics, Zoho) is a big plus. Familiarity with AI-powered process automation within Salesforce. Background in business process reengineering and system scalability improvement Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$191,000—$215,000 USD
IT Support Representative
Remote Position
The IT Support Representative will provide technical support to franchise owners, Home Office employees, and international franchise partners. The role involves troubleshooting software and hardware issues, scheduling support activities, coordinating with third-party vendors, and creating clear documentation to ensure smooth operations and efficient service delivery. About you: Support franchise owners and their staff by effectively answering technical questions regarding Home Instead software systems, the Home Instead website, operating systems, MS Office 365, networking, file and printer sharing, basic computer maintenance and future software products in a timely and professional manner. Communicate with third party vendors to coordinate activation for the software interface. Replicate and submit issues as well as submit enhancement requests from user feedback. Provide remote control support of franchise owner’s computer systems when necessary to solve advanced computer problems. Develop clear, concise documentation to distribute to franchise owners and Home Office staff for such things as downloading files from the Home Instead website, solutions to common Home Instead software system problems and any other computer related tasks as required. Assisting with the testing and rollout of new software releases. Document all system information and calls from a franchise office into ServiceNow. Provide regular on call rotation. Knowledge, Skills and Abilities 2+ years in technical support, helpdesk, or IT customer service roles. Bachelor’s degree in a related field preferred. Direct experience troubleshooting technology issues for businesses or franchises—you understand the urgency and complexity of keeping operations running smoothly. Familiarity salesforce experience and troubleshooting. Proficient with Microsoft 365, Windows OS, and ticketing systems like JIRA or ServiceNow. Exposure to marketing tech tools. Customer-focused mindset with excellent communication and problem-solving skills. Strong prioritization, judgment, and adaptability in a fast-paced environment. Comfortable working independently while staying highly collaborative. Available to work the 9:00 AM to 6:00 PM CST shift. Willing to participate in a rotating on-call schedule every 8 weeks. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$60,000—$65,000 USD
Sales & Business Development
Care Solutions Consultant
Remote Position
The Care Solutions Consultant is dedicated to assessing customer needs and explaining how Home Instead (an Honor company) can provide the services they need to age well at home. Using your excellent customer service and sales skills, you will engage with customers by phone, chat, and text. This role educates and engages potential clients on our services and schedules follow-up consultations to further explain our services. The role requires handling inbound and outbound calls using various lead management tools, with a quota and a high bar for call quality and outcomes. This role is an individual contributor position, reporting to the Sales Manager, supporting the Home Instead Franchise Network in the US and Canada. Responsibilities Respond promptly to incoming calls, emails, and web inquiries from prospective clients and families. Act as a trusted advisor to potential clients, understanding their needs and recommending tailored home care solutions. Meet key team metrics like sales goals, handle time, call quality, and productivity. Achieve or exceed monthly targets for starts of care. Consistently meet or exceed individual sales quotas and productivity standards, driving revenue growth for the organization and its franchises. Identify customer needs and demonstrate how our products or services solve their problems, ultimately securing customer commitment. Complete 75-90 calls per day - a combination of inbound calls and responding to customer inquiries (no cold calling). Assess potential customers to find the best fit for our services by asking questions and understanding their needs and budget. Actively listen to clients needs to understand their unique situations and care requirements. Provide exceptional customer service by addressing questions, resolving concerns, and ensuring a positive buying experience. Build rapport with customers, listen attentively, and present solutions clearly and persuasively to foster long-term relationships. Focus on use of consultative selling approaches to guide prospective clients through the decision-making process to initiate starts of care. Actively participate in coaching sessions by reviewing call performance, receiving and applying constructive feedback, and engaging in peer-to-peer coaching. Regularly assess personal sales approaches, identify areas for growth, and implement suggested improvements to enhance customer experience and conversion rates. Accurately record client interactions, track sales progress, and manage follow-up activities in the Customer Relationship Management (CRM) system. Maintain organized records of inquiries, follow-ups, and conversion outcomes. Stay updated on company services, industry trends, and the specific needs of the aging population. Provide feedback on sales processes and client interactions to enhance service delivery and improve client conversion rates. Work closely with franchise owners and internal teams to ensure seamless communication and support for new clients. About you: This position will be fully remote. It suits independent or team workers who are self-starters. You are empathetic, service-oriented, and genuinely desire to assist and satisfy customers. As a great communicator and active listener, you enjoy helping people find support. You believe in and advocate for our services, convincingly demonstrating their value to others. To succeed in the role, you’ll need: An understanding of those aging, their needs, and a true passion to provide them with assistance. Prior experience providing care to someone aging or background in the healthcare/ home health industry is a huge plus. A strong ability to actively listen, ask thoughtful questions, and tailor conversations to meet the unique needs of each client. Demonstrated commitment to building trust, understanding concerns, and guiding customers toward the best solutions with empathy and professionalism. Experience in a high volume call environment; expect to make 75-90 calls per day Excellent verbal and written communication skills, with the ability to connect with people on a personal level. Ability to explain our services in a compelling way and to ask for customer commitment Passion for sales and a commitment to providing exceptional customer service. A positive attitude, patience, and empathy Education/Experience Requirements Bachelor’s degree or equivalent experience required Prior experience in the health or homecare industry preferred 3+ years of phone based sales experience (both inbound and outbound) preferred Some night and weekend hours required Remote work experience with the ability to train, learn and work remotely free from distractions. Remote office requirements: hardwired internet service that provides minimum speeds of 100 mbps download and 20 mbps upload required Meet key team metrics like sales goals, handle time, call quality, and productivity on a monthly basis required Knowledge, Skills and Abilities Have an understanding of aging adults, their needs and a true passion to provide them with support. Excellent verbal and written communication skills, with the ability to connect with people on a personal level. Excel at attentively listening to customer needs and concerns, then presenting solutions that resonate and meet their needs. Have a passion for consultative sales and a commitment to providing exceptional customer experience. Maintain a positive attitude and demonstrate patience and empathy when listening to the caller's challenges and needs for aging at home. Driven to meet or exceed performance goals with a proven track record of meeting or exceeding sales targets. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$19.50—$22.10 USD
Sales Manager
Remote Position
This role is responsible for driving business growth, developing high-performing sales professionals, and overseeing consultative sales efforts to match clients with home care services that meet their needs. The Sales Manager will play a critical role in achieving revenue goals while supporting Honor’s mission of delivering exceptional in-home care. As a Sales Manager, you foster a customer-centric culture, ensuring your team is empathetic, service-oriented, and dedicated to meeting client needs. You lead by example, emphasizing active listening and clear communication to help customers find the right support. With a strong belief in and advocacy for our services, you empower your team to confidently demonstrate their value to others. Responsibilities Lead, mentor, and motivate the sales team to exceed performance objectives and be a key driver of talent development for the sales team, including tailored coaching and personalized growth plans. Monitor sales metrics and analyze trends to ensure consistent results and drive revenue and achieve team quotas. Demonstrate ability to improve individual and team performance results through coaching Achieve all performance targets as determined by the company Effectively interview, hire, and train high-performing sales representatives Responsible for creating a team culture that starts with the client and works backwards. Manage day-to-day sales performance of all team members and deliver timely feedback on results. Drive accountability and consistent performance management for results within the team Manage day-to-day operational processes while assessing effectiveness and making recommendations for improvement. Responsible for identifying and addressing inefficiencies in sales processes and tools. Conduct regular coaching, training, and delivery of performance feedback to team members to enhance their skills and productivity. Maintain high employee engagement in a remote work environment Ensure correct usage and optimization of CRM and other sales applications for data-driven decision-making for sales success. Reports directly to the Sr. Sales Manager and has a 1:24 ratio of employees to lead, mentor, motivate and conduct performance management. About you: To succeed in the role, you’ll need: An understanding of the aging population, their needs, and a genuine passion for connecting them with the right support. Experience in home healthcare, senior care, or a related industry is highly beneficial, but not required Proven ability to lead a high-volume sales environment, ensuring the team effectively manages 75-90 calls per day while maintaining quality customer interactions. Strong coaching skills to develop team members' verbal and written communication, helping them build meaningful connections with customers. Expertise in training and guiding the team to explain services persuasively and confidently ask for customer commitment. A passion for sales leadership and a dedication to delivering exceptional service through a consultative approach. The ability to create a client focused, positive, and empathetic sales culture that delivers top notch service and outcomes. The ability to analyze sales metrics, use tools effectively, and make strategic decisions based on data insights Education/Experience Requirements Completion of 4-year bachelor’s degree or equivalent experience 2+ years of inside sales management experience preferred 3+ years of sales experience Remote leadership experience preferred Strong leadership qualities with the demonstrated ability to coach, develop and motivate a large team Experience executing sales plans and reviewing metrics Demonstrated ability to implement and train sales teams in strategic selling techniques Ability to work some evenings and weekends Knowledge, Skills and Abilities An understanding of the aging population, their needs, and a genuine passion for connecting them with the right support. Experience in home healthcare, senior care, or a related industry is highly beneficial, but not required Proven ability to lead a high-volume sales environment, ensuring the team effectively manages 75-90 calls per day while maintaining quality customer interactions. Strong coaching skills to develop team members' verbal and written communication, helping them build meaningful connections with customers. Expertise in training and guiding the team to explain services persuasively and confidently ask for customer commitment. A passion for sales leadership and a dedication to delivering exceptional service through a consultative approach. The ability to foster a positive, patient, and empathetic sales culture that drives engagement and results. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$60,000—$65,000 USDHiring Variable Compensation Range$0.01—$25,000 USD
Operations
Field Care Specialist
Chicago, Illinois, United States
We are seeking a dedicated and detail-oriented Field Specialist to own the end-to-end in-home supervisory visit process, ensuring compliance with state regulatory standards and company policies. This role requires proactive oversight, strategic scheduling, and real-time coaching to uphold care quality. At its core, your responsibility is to ensure all active Care Pros receive a supervisory visit annually in compliance with state licensure regulations. You will be accountable for tracking, scheduling, documenting, and optimizing the supervisory visit process to ensure efficiency and thoroughness. You will act as a bridge between Care Pros and clients, providing real-time coaching and fostering open communication. By driving accountability, engagement, and adherence to company safety protocols and care plans, you will enhance the overall caregiver and client experience. Responsibilities Own and drive the in-home supervisory visit process, ensuring full compliance with state regulatory requirements and company policies. Leverage data dashboards to track observation visit due dates, proactively identifying gaps and implementing corrective actions to stay on schedule. Design and manage schedules to maximize efficiency and ensure timely completion of supervisory visits, working in partnership with Client Managers and other Field operations team members. Conduct in-home supervisory visits to assess Care Pro performance, ensuring adherence to care plans and high-quality care delivery. Provide in-the-moment coaching and feedback, reinforcing best practices and addressing areas for improvement. Complete and maintain thorough documentation of all supervisory visits, ensuring compliance with state licensure and company standards. Integrate supervisory visit insights into annual Care Pro evaluations and performance summaries. Identify and escalate changes in client conditions or home environments to the Client Manager, ensuring timely reassessments and care plan updates as needed. Act as a liaison between Care Pros and the broader care team, sharing critical insights related to client safety, care needs, and team dynamics. Facilitate training and assessments on mechanical or electrical transfer devices (e.g., Hoyer lift) in client homes and identify additional caregiver training needs, as needed. Collaborate cross-functionally with teams such as CPHR, Trust and Safety, Recruiting, and Training to support company initiatives related to Care Pro training, recognition, and performance. Support additional state-licensure and other compliance-related activities as needed. This role demands a strong sense of accountability, proactive problem-solving, and the ability to drive continuous improvement in the supervisory visit process. If you thrive in a role that requires ownership, data-driven decision-making, and real-time coaching to elevate care standards, we encourage you to apply. Qualifications Education & Experience High school diploma or equivalent required. Five (5) years of caregiving experience, with at least two (2) years working with clients with moderate to severe dementia. One (1) year of supervisory or administrative experience in home care, home health, hospitals, nursing home, or assisted living facility. Must be eligible and in good standing with the Health Care Workers Registry (HCWR) Must have a valid driver’s license, an insured car and must be able to pass a motor vehicle record (MVR) Schedule and willingness to commute This is an hourly role with 40 hours guaranteed per week. Occasional overtime might be scheduled. The regular schedule will be Monday to Friday from 8am - 5pm CST with a 1 hr lunch break. Flexibility required for early mornings, late evenings, or weekends visits to accommodate NOC and weekend-only caregivers. Up to 20% of weekly supervisory visits might be scheduled outside of the core working hours. Daily commute within a radius of 40 miles from Central Chicago is expected to visit Caregivers in the field. Observation visit scheduling needs to consider commute times by bundling visits to optimize times with clients and caregivers. Required Knowledge Familiarity with non-medical home care standards and scope of practice in accordance with state and federal regulations. Knowledge of age-related illnesses, disease progression including dementia, and their impact on mobility and activities of daily living. Proficiency in durable medical equipment (DME) use, including hoyer lifts, sit-to-stand lifts, catheters, ostomy care, walkers, slide boards, and commodes. Ability to assess and train caregivers on proper usage. Strong understanding of client care principles, service quality standards, and client satisfaction evaluation. Experience with clerical tasks, including maintaining records and completing forms. Required Skills & Abilities Excellent interpersonal and communication skills with the ability to remain engaged, alert, and present. Strong decision-making abilities, particularly in stressful or emergency situations. Proficiency in English (bilingual/multilingual candidates encouraged to apply). Proficiency with technology, including dashboards, scheduling tools, and documentation systems. Strong written and verbal communication skills to document visits, communicate with cross-functional teams, and report on key observations. Ability to identify problems and implement solutions effectively. Physical Requirements Ability to lift a minimum of 50 pounds. Ability to ambulate without assistive devices, including navigating stairs. Must have clear hearing and communication skills to effectively understand and address client needs, even when the client is not in direct line of sight. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$23.35—$25.95 USD
Regional Client Manager
Remote Position
MUST HAVE HOME CARE EXPERIENCE TO BE CONSIDERED We are looking for a Regional Client Manager who can proactively create a seamless and high quality experience for clients in close coordination with multiple partner agencies. If you love helping people and families, are organized, have a strong sense of ownership and collaborate well, we would love to meet you and share more about what we might create together. A Client Manager works autonomously to own a panel of clients in coordination with one or more partner agencies. In this role, you'll balance the need to provide amazing individual service with the time required to do that across a book of business. The responsibilities break down into three main components of work. Manage partner relationships Coordinate with partner agencies to understand client needs and requirements, and translate them into care plans and actionable next steps Work in tight coordination with partner agencies providing real-time updates and regular check-ins on client status, issues or changes Triage partner requests and manages expectations appropriately Provide exceptional service to clients and caregivers Guide clients and their families through the entire care process - from the start of care to end of service Build relationships with clients through regular check-ins and by managing their care including changes in schedule or care plan Build relationships with CarePros (care providers) in your area to facilitate quality matches between CarePros and clients Collect and provide direct feedback and coaching to CarePros as required Partner across Honor to deliver a seamless experience Effectively prioritize work daily in partnership with Honor’s Frontline support team Work with the support team to manage real-time updates to client on any questions, issues, or changes Drive scheduling and staffing in close coordination with the staffing team to ensure the client has a consistent and reliable schedule. Work cross-functionally to provide feedback and support to other internal efforts such as Care Pro admin/HR Manage escalations and challenging care situations including investigation and stakeholder management About You In order to succeed in this role, you'll need: 3+ years of experience working in a complex client or patient management position or demanding customer service role Strong sense of ownership and a track record of managing processes with strong attention to detail Ability to work autonomously and effectively prioritize competing tasks Demonstrated ability to collaborate and get things done by working through others Strong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientation Excellent communication and listening skills, particularly via the phone Positive and can-do attitude Confidence and creative problem-solving skills Ability to work in a fast-paced environment Flexibility and availability to occasionally respond on evenings or weekends Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$62,100—$64,000 USDHiring Variable Compensation Range$62,100—$64,000 USD
Business Development Advisor
Chicago, Illinois, United States
As Business Development Advisor for our downtown Chicago Home Instead, you will be responsible for forging and maintaining strong relationships with healthcare providers and community partners to drive referrals for in-home care services. You’ll also have the opportunity to conduct in-home sales consultations with families and support new care starts when necessary. We're searching for an individual who understands relationship sales, is a self-starter willing to roll-up their sleeves, is comfortable operating with a sales quota, and is excited to build something really extraordinary with us. This role requires 75% travel in the field supporting the downtown Chicago area. In this role you'll be part of a mission-driven team in a sector with existing, strong demand. You’ll have unlimited earning potential with uncapped commissions, backed by a meritocratic culture that rewards your success. We empower you to take ownership of your success with flexible working conditions, creativity in your approach, and the chance to contribute to shaping the future of home care. Responsibilities: Spend 75% of your time building and maintaining strong relationships and referral partnerships. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc. Perform consultative sales processes, including outreach, referral qualification, and asking for the referral, while meticulously documenting in Salesforce. Establish and cultivate trusted relationships with new and existing referral providers. Generate qualified referrals for potential client care consultations. Present Home Instead marketing materials effectively and engage in targeted outreach, including networking events, drop ins, co-hosting events in the community, and social media promotion. As needed, provide support to the team by conducting in-home care consultations with prospective clients and families, support care starts and client onboarding, ensuring a seamless experience for both clients and care professionals, and step in for high-needs clients when necessary, providing companionship and safety supervision. Be able to answer potential client calls on nights and weekends so as to assist with setting up care consultations. Competencies: Builds Impactful Relationships: you effectively engage and influence stakeholders at the floor level Results-oriented: you deliver results Self-Starter & Independent: you take initiative, and thrive in a self-directed environment Learning Agility & Continuous Improvement: You continuously seek to improve sales performance by introducing new methods, technologies, or ideas, while leveraging data to inform your approach and track results. You quickly understand and adapt to organizational goals, vision, and feedback, demonstrating a commitment to growth and learning Mission Driven: Passionate about making a meaningful impact while aligning personal goals with the organization’s mission. Demonstrates a strong drive for success Qualifications: One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered. Excellent communication skills, both verbal and written. Ability to spend 75% of your time in the local community, actively building strong relationships and referral partnerships. Comfort working within Honor & Home Instead required systems & technologies, as well as be proficient in computer skills (calendars, documents, salesforce, slack, etc). Experience with the Chicago market. Experience in a quota carrying role. Experience in an outside field sales role. Nice to Have: B2B experience prospecting relationships and developing referrals in home care or healthcare. B2C experience consulting clients on their interest in starts of care. Experience and Network in the Home Care, Hospice, Senior Living, Social Work system. College degree. #NoLinkedInOur range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$70,000—$80,000 USDHiring Variable Compensation Range$1—$30,000 USD
Business Development Advisor
Chicago, Illinois, United States
As our Business Development Advisor for our northern Chicago market and surrounding suburbs, you will be responsible for forging and maintaining strong relationships with healthcare providers and community partners to drive referrals for in-home care services. You’ll also have the opportunity to conduct in-home sales consultations with families and support new care starts when necessary. We're searching for an individual who understands relationship sales, is a self-starter willing to roll-up their sleeves, is comfortable operating with a sales quota, and is excited to build something really extraordinary with us. This role requires 75% travel in the field supporting the northern Chicago and surrounding suburbs. In this role you’ll be part of a mission-driven team in a sector with existing, strong demand. You’ll have unlimited earning potential with uncapped commissions, backed by a meritocratic culture that rewards your success. We empower you to take ownership of your success with flexible working conditions, creativity in your approach, and the chance to contribute to shaping the future of home care. You Impact: Spend 75% of your time building and maintaining strong relationships and referral partnerships. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc. Perform consultative sales processes, including outreach, referral qualification, and asking for the referral, while meticulously documenting in Salesforce. Establish and cultivate trusted relationships with new and existing referral providers. Generate qualified referrals for potential client care consultations. Present marketing materials effectively and engage in targeted outreach, including networking events, drop ins, co-hosting events in the community, and social media promotion. As needed, provide support to the team by conducting in-home care consultations with prospective clients and families, support care starts and client onboarding, ensuring a seamless experience for both clients and care professionals, and step in for high-needs clients when necessary, providing companionship and safety supervision. Be able to answer potential client calls on nights and weekends so as to assist with setting up care consultations. Key Competencies for Success: Builds Impactful Relationships: you effectively engage and influence stakeholders at the floor level. Results-oriented: you deliver results. Self-Starter & Independent: you take initiative, and thrive in a self-directed environment. Learning Agility & Continuous Improvement: You continuously seek to improve sales performance by introducing new methods, technologies, or ideas, while leveraging data to inform your approach and track results. You quickly understand and adapt to organizational goals, vision, and feedback, demonstrating a commitment to growth and learning. Mission Driven: Passionate about making a meaningful impact while aligning personal goals with the organization’s mission. Demonstrates a strong drive for success Qualifications: One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered. Excellent communication skills, both verbal and written. Ability to spend 75% of your time in the local community, actively building strong relationships and referral partnerships. Comfort working within Honor required systems & technologies, as well as be proficient in computer skills (calendars, documents, salesforce, slack, etc) Experience with the Chicago market. Experience in a quota carrying role. Experience in an outside field sales role. Nice to Have: B2B experience prospecting relationships and developing referrals in home care or healthcare. B2C experience consulting clients on their interest in starts of care. Experience and Network in the Home Care, Hospice, Senior Living, Social Work system. College degree. #LI-DNIOur range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$70,000—$80,000 USDHiring Variable Compensation Range$1—$30,000 USD

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