honestbee is Asia's leading online concierge and delivery service for all your lifestyle needs. With our technical expertise, data-fuelled operations and our network of partners, people experience how life’s just easier with honestbee.
We are solving the riddles of e-Commerce and logistics across the SE Asia. We work on practical solutions for the real world and we are obsessed about building a marketplace for services that awes and delights our customers - that’s our commitment to them!
The Operations Coordinator will communicate with customers & merchants through calls to resolve real-time order-related concerns and queries.
What you'll be doing?
- Provides high-quality customer service to customers to ensure smooth flow of inquiries and complaints
- Give constant direction to customers and merchants, and ensuring that all orders are rightfully attended to on time and in the best way possible.
- Communicate with on boarding & AM team to deactivate stores if order is cancelled twice due to non-acceptance.
- Troubleshoots minor tech issues concerning merchant app
- Assist calling of customers to inform new ETA if fleet coordinator indicates rider will be delayed due to various reasons (surge of order, long pick up time, etc)
What are we looking for?
- Must have 1-2 years of customer service experience, preferably in hospitality Premium / Luxury background
- Must have excellent communicating skills with both customers and staff members
- You must have good temperate to handle emergencies and disputes
- Proven track records of implementing or improving operations that improve customer service experiences
- Able to multi-task
Join our honestbee family. Nothing makes us more proud than seeing our people prosper in their careers and set themselves up for success. honestbee will take you to places - that’s our commitment to you!
Our story and vision: www.honestbee.sg/en/about-us
Check out what’s buzzing at honestbee: www.instagram.com/lets_honestbee