Who We Are

HomeLight is a venture-backed technology startup revolutionizing the $1 trillion real estate industry. Our mission is simple – we empower people to achieve better outcomes during one of life’s most important events: buying or selling their home.

HomeLight’s technology analyzes millions of home transactions to determine which agent or cash buyer is right for you. We also offer innovative financing and closing solutions, creating an end-to-end real estate experience that's simple, certain, and satisfying. 

We pride ourselves on our company culture – but don’t just take it from us. We’ve been recognized as a best place to work by Forbes, Inc. Magazine, and the San Francisco Business Times. Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.

Who You Are 

You are a knowledgeable Escrow Post-Closing professional who is adaptable, resourceful, and deadline driven. You love providing a smooth transaction experience to the buyer/seller and you know what it takes to provide exceptional customer service. You also think technology plays a valuable role to play in transforming real estate. 

What You’ll Do Here

  • Responsible to understand and comply with bank policies and federal, state, and other governmental rules and regulations for multiple banks in multiple states
  • Open packages, confirm contents, and distribute work based on what packages have arrived
  • Responsible for quality control review of received packages
  • Communicate and resolve any discrepancies on required documents
  • Scan packages, confirm documents have been uploaded, and organize file per department standards
  • Prepare and box original package for FedEx delivery to final destination
  • Collaborate with the Funding department to ensure timely funding of completed packages
  • Manage the Post-Closing inbox, ensuring to communicate with clients in a timely manner via telephone or email
  • Review reporting and follow-up on files pending funding to ensure needed documents and corrections have been resolved
  • Resolve any problems, issues or questions, both verbally and in writing, to ensure customer satisfaction and to maintain productive relationships with other bank departments.
  • Participates in other duties as assigned.

You Have

  • Previous mortgage, title/escrow, or real estate experience
  • High School Diploma or equivalent
  • Excellent communication skills and interpersonal skills
  • Experience delivering superior customer service
  • Knowledge of basic computer programs to include MS Office or Google Suite

Apply for this Job

* Required