HiveWatch is empowering organizations to protect their people through intelligent orchestration of their physical security programs.

ABOUT US:

HiveWatch is a tech-forward, inclusive organization leading the evolution of the physical security industry with innovation and collaborative problem solving. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building. 

WHAT YOU'LL DO:

Roll up your sleeves and be a hands-on technician working with HiveWatch teams to assist in the implementation, management, and support of our critical business processes, applications and systems. Strong leadership, people skills and the ability to balance a large workload are key.  HiveWatch is quickly scaling; so, if you are ready for a fast-paced agile environment, we look forward to reviewing your application.

As an IT Manager you will be expected to:

Be a Servant / Leader

  • Workstations

Install, update, and repair software on organization systems. Troubleshoot hardware and software problems, logging problems and documenting fixes. Respond to requests for new or configured hardware or software and keep inventory up to date. Process the return authorization for defective equipment/parts under warranty status. Purchase and reinstall replacement equipment/parts.

  • Telephony

Remove user accounts – reset passwords, modify, monitor, and manage –phone extensions, modify, monitor, and manage – voicemail, monitor the phone server configurations & servers, monitor the phone server’s antivirus protection, diagnose, and repair hardware and software for phone system, assist staff with troubleshooting, and update internal phone directory.

  • Copier and Printers

Inventory user accounts, add and replace user accounts and set user limits, and replace ink cartridges/toner, monitor, manage, and maintain printers (hardware and connectivity), assist staff with troubleshooting, diagnosis, and repair hardware.

  • Email

Add and remove user accounts, monitor, manage and maintain email configurations, assist staff with troubleshooting, diagnosis, and repair software, and update internal email directory.

  • Web-based Application Systems

Assist staff with system troubleshooting, diagnose and repair software, monitor, manage and maintain software systems, service call with outside vendor with software changes and configurations, and collect data for reports.

  • Computer Lab

Assist clients/staff with troubleshooting, diagnose and repair hardware/software, monitor, manage and maintain desktop computers and peripherals.

  • Access Control and Security System

Create staff ID badges and monitor access control system. Setup office building alarm system key fob for authorized staff.

  • Support IT Infrastructure and Office Buildout

Implement disaster recovery and backups, information security and control structures. Implement organization IT projects, including system updates, upgrades, migrations, and outages. Coordinate with vendors and carry out projects.

QUALIFICATIONS:

  • IT service management: 3 years (required)
  • ITIL and Service Management processes: 3 years (required)
  • Bachelor's Degree (preferred)
  • Familiarity with AWS, Azure and other cloud solutions.: 3 years (preferred)
  • US work authorization (preferred)
  • Work in Startup environment (preferred)

BENEFITS:

  • Join an early-stage company with a lot of momentum, led by a top tier leadership team and backed by top tier investors
  • Leverage cutting edge solutions in an emerging field with lots of growth potential
  • Competitive Compensation Packages
  • Hybrid Office Model
  • Health, Dental, Vision, and Life Insurance
  • 401K

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