Role: Special Investigations Unit Manager 

Location:  Austin, TX 

Reports To:  Claims Leadership 

Hippo is modernizing the home insurance industry by putting customers at the center of everything we do, from the coverage we offer to the customer service we provide. Hippo’s true ambition lies in helping people protect their homes to begin with by leveraging technology and data to help find small issues before they become big headaches. Because, at the end of the day, the best home insurance policy is the one you never have to use.   

About This Role  

Hippo is seeking an experienced Special Investigations Unit (SIU) Manager to provide oversight and guidance in the development of the Hippo nationwide Investigations and Fraud processes.  This position will work closely with regulatory agencies and internal functions to identify, investigate and document claims where there is suspected fraudulent activity.   

About You  

You are an experienced SUI Investigator with demonstrated ability identify suspicious activity and complete investigations of potential fraud. You are self-motivated, directed and have a demonstrated ability to collaborate.  You have experience partnering with regulatory agencies and internal teams to identify suspicious indications of potential insurance fraud perpetrated by claimants, insured, agents, brokers, and providers.   

Responsibilities: 

  • Evaluate claims and transactions to identify suspicious elements to support a SIU investigation. 
  • Partner with underwriting, audit, and the claims team to determine investigative path and document investigative findings. 
  • Thoroughly document investigation path and findings for use in future legal proceedings. 
  • Prepare documentation for and partner with state agencies, DOI and National Insurance Crime Bureau. 
  • Complete state specific and other necessary training as needed to be subject matter expert on the latest legislation and court decisions that relate to insurance fraud and investigative processes and procedures. 
  • Provide advice, training, and guidance to claims and other teams on best practices for identifying and reporting potentially fraudulent activity. 
  • Provide professional, timely and courteous communication and service to external clients, internal teams and Leadership to successfully resolve issues pertaining to SIU and investigative referrals. 
  • Partner with law enforcement officials in civil and criminal investigation and prosecution.  Assist Defense counsel on cases in litigation due to fraud. 

 

Requirements 

  • Self-motivated and directed; ability to collaborate is a must 
  • An Associate’s or Bachelor’s degree in Criminal Justice or a related field from an accredited college or university preferred 
  • 5-10 years Special Investigations Experience with an insurance carrier. 
  • Former law enforcement experience preferred but not required. 
  • CIFI – Certified Insurance Fraud Investigator, CIFA – Certified Insurance Fraud Analyst, and CIFR – Certified Insurance Fraud Representative certifications a plus 
  • Demonstrated experience with Property and Casualty insurance products. 
  • Possess a solid command of the claims/SIU policies and procedures; exhibits sound interpretation of policies & procedures in investigating and resolving claims. 
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) 
  • Must possess effective verbal and written communication skills. 
  • Must perform well in a fast paced and dynamic environments. 
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines. 
  • Strong intellectual curiosity and a desire to learn how to help others solve problems 
  • Flexible and willing to do what is needed to get great work done 

Compensation and Perks

  • Healthy Hippos Benefits- 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). 
  • Flexible Paid Time Off
  • Hippo Meals & Snacks- We cater lunch in our office 3 times a week and we provide all the snacks & drinks our Hippos can handle daily. 
  • Hippo Habitat- Our beautiful, historic offices are located in downtown Austin at the corner of 6th & Congress.

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Hippo Insurance are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.