Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

Hims & Hers is seeking an Inventory Control Quality Assurance Specialist who will have responsibility for creating and implementing quality standards for Hims products.  The position of Inventory Control Quality Assurance Specialist will be located in the Gilbert, Arizona facility and will focus on driving continuous improvement efforts that benefit and delight the Hims customer.  They will provide support to Operations and report to the Warehouse/Site Leadership with a dotted responsibility to the Sr. Manager Quality Assurance and will work with external manufacturers and suppliers to ensure products are produced to Hims standards.

 

Responsibilities: 

  • Perform pre-production (kitting and repackaging) line inspections to ensure that the area is clear of materials from previous activities and ready for use
  • Participate in investigations for process deviations and product quality failures and assist in the implementation of corrective actions, while ensuring CAPA’s are closed in a timely manner
  • Collect, document, and prepare samples for shipment for microbial, chemical, and stability testing. Random finished good lots will be selected for full COA testing to ensure the product meets established specifications
  • Monitor all activity on the production floor to assure adherence to company protocols, policies, procedures, and applicable FDA /cGMP regulations. Interacts with and influences peers to ensure compliance
  • Participate in WH selection, manage incoming inspection of FG lots, segregation and “quarantine” of defective items until the disposition of the product is determined
  • Retain Management - inspecting the quality of the product against standards, data entry, storage & disposal of Retain Samples 
  • Inventory Inspections- inspections at the WH to ensure products are in correct codes, FIFO is being carried out & properly stored. With the help of warehouse staff carry out outgoing & incoming trailer inspections 
  • Support external manufacturer non-conformance investigations & issue SCAR’s to improve HIMS Quality processes. Communicate requirements and resolutions of quality issues with Contract Manufacturers
  • Provides support to quality, operations, and production when involved in troubleshooting and process optimization. Analyze and appropriately prioritize demands, tasks, assignments, investigations, and risk factors
  • Administer and execute daily and weekly inventory cycle counts & give daily direction to cycle counting and quality assurance non exempt labor
  • Administer a weekly IRDR (Inventory Record Defect Rate) count as our ongoing KPI of weekly inventory health. 
  • Research and analyze defect root causes from failed IRDR counts
  • Weekly random SOP audits
  • Daily/Weekly finished goods auditing
  • When utilizing multiple carriers, perform shipping accuracy audits
  • When transferring inventory from location to location, perform final transfer audit before load leaves facility
  • Resolve +/- between source location and destination location regarding transferred inventory

 

Experience and Skills:

  • Associate Degree in a life science, quality, operations, or related discipline preferred
  • 3-5 years’ experience in the area of Quality Assurance/Control, Warehouse Operations, QC Product Inspector, and/or Production Technician  
  • Ability to write reports, business correspondence, specifications and procedures as well as monitor processes and metrics.
  • Ability to effectively present information, identify problems and resolution to address questions from managers, clients, customers, and regulatory agencies.
  • Familiarity with statistics, process monitoring, and standard deviation as well as risk analysis to assess various distributions of data is required.
  • Ability to define problems, collect data, establish facts, and analyze records to draw valid conclusions utilizing a risk based methodology.
  • Knowledge of cGMP requirements & FDA regulations pertaining to medical devices, Food, Dietary supplements,  OTC & Cosmetics products 
  • Excellent attention to detail & accuracy
  • Excellent interpersonal skills and communication skills (verbal and written)
  • Ability to multi-task and work independently. Highly motivated self-starter
  • Solid computer skills with Word, Excel, Visio, PowerPoint, and Outlook. MRP, Minitab experience is a plus
  • Some travel may be required

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance

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