Hims and Hers offers a modern approach to health and wellness. Our mission is to eliminate stigmas and make it easier for people to access care and treatment for the conditions that impact their daily lives. That starts with creating an open and honest culture of care that is accessible for everyone, no matter who you are or where you live. Since launching in November 2017, we’ve raised over $200MM in funding and are one of the fastest growing direct-to-consumer brands in history.
Telemedicine Operations Managers look after the Hims and Hers provider network and develop solutions to help streamline the provider and patient experience. As a part of the Telemedicine Team, Telemedicine Operations Managers focus on fully supporting and engaging with the provider community and ensuring a world class patient experience. Telemedicine Operations Managers are creative, dedicated, and motivated, are passionate about healthcare, and love solving problems.
Manage our provider community, engaging in dialogue and using good judgment to balance provider, customer, and business priorities
Facilitate conversation and collaboration between provider and our medical team
Communicate operational KPIs and reinforce through proactive feedback
Develop and share engaging, educational content to enable a highly reputable and informed physician network
Offer support for escalated customer service issues on the medical side, working internally and externally when appropriate
Assist with provider training on Hims and Hers systems and processes
Collaborate cross-functionally to coordinate and execute telemedicine projects
Develop and promote processes to facilitate streamlined work for the team and cross-functionally
Serve as lead project manager for team projects that support the development of the provider community
Other duties as needed
Experience & Skills:
3+ years of work experience in customer support, community management, or operations
Exceptional communication skills, both written & verbal: Confidently and clearly know what, when, and how to get a message across
Self-starter aptitude and ability to work independently: At ease working in a fast-paced environment, handling multiple projects and managing competing priorities
Presentation and analytical skills: Comfortable using Powerpoint & Excel, and able to learn our other platforms.
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.