Hims and hers offers a modern approach to health and wellness. Our mission is to eliminate stigmas and make it easier for people to access care and treatment for the conditions that impact their daily lives. That starts with creating an open and honest culture of care that is accessible for everyone, no matter who you are or where you live. Since launching in November2017, we’ve raised over $200MM in funding and are one of the fastest growing direct-to-consumer brands in history.
About the job:
Based in San Francisco and reporting into the Operations Manager, the Fraud Prevention Specialist requires an individual with excellent analytical and research skills. You will enhance the overall customer purchasing experience by efficiently and correctly analyzing orders to identify & stop fraudulent activity and determine the appropriate next steps on an order by order basis.
Recognize, resolve, and prevent fraudulent purchases and chargebacks
Monitor daily suspicious activity reports - quickly making judgement calls on individual orders to minimize any potential losses to the company and our customers
Resolve credit card disputes on a daily basis, providing supporting information on each individual case
Review and resolve card payments placed in review status by credit card processing system
Identify and flag known fraudulent purchasers, credit cards and IP addresses
Work closely with customer service, finance and analytics teams to improve fraud prevention processes and identify trends in fraudulent activity
Manage and respond to escalations from internal and external parties with proper urgency and effective communication
Bachelor’s Degree or relevant experience
1-2 years experience in customer service or order verification type role
Excel at analytics and employ creative problem solving skills
Demonstrates a passion for excellent customer focus and protection
Adept at dealing with ambiguity, have the ability to make sound judgments
Clear communicator with both internal and external groups
Knowledge of reporting and analytics tools a plus
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance