Hims and Hers is a health and wellness brand built to make healthcare accessible for all, regardless of gender, insurance status, or location. Since launching in November 2017, we’ve raised over $200MM in funding and are one of the fastest growing direct-to-consumer brands in history. Our mission is to make it easier for people to gain access to medicines they need, such as birth control, hair loss treatments, prescription skin care, and even low libido solutions.
Hims/Hers is seeking an Community Manager to join our Telemedicine Operations team. This role will report to the Director of Telemedicine Operations and is a full time position based in San Francisco.
Manage our doctor community, engaging in dialogue and using your best judgment to balance physician, customer, and business priorities
Facilitate conversation and collaboration between doctors and our medical team
Communicate operational KPIs and reinforce through proactive feedback
Develop and share engaging, educational content to enable a highly reputable and informed physician network
Offer support for escalated customer service issues on the medical side, working internally and externally when appropriate
Assist with doctor training on hims systems and processes
Collaborate cross-functionally to coordinate and execute telemedicine projects
3-5 years of work experience in customer support, community management, or operations
Exceptional communication skills, both written & verbal: you confidently and clearly know what, when, and how to get a message across
Self-starter aptitude and ability to work independently: you’ll be working in a fast-paced environment, handling multiple projects and managing competing priorities
Presentation and analytical skills: you’re comfortable using Powerpoint & Excel
An understanding that our doctors occasionally need after hours / weekend help
Willingness to grow, learn, and work as a member of a cross-functional team
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance