Hims and Hers is a health and wellness brand built to make healthcare accessible for all, regardless of gender, insurance status, or location. Since launching in November 2017, we’ve raised over $200MM in funding and are one of the fastest growing direct-to-consumer brands in history. Our mission is to make it easier for people to gain access to care and treatment for the conditions that impact their day-to-day lives, whether that is finding the right birth control, addressing hair loss or skin care issues, or treating a low libido.

You’ll be a good match for the Customer Experience, Telemedicine role if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun group with serious drive and are looking for someone to dive in and join the hustle. Our office is in the beautiful Presidio, we have catered dinners 4 nights a week, access to an on-site gym, and lots of other great perks. Sound interesting? Hit us up, we’d love to hear from you!  

Responsibilities: 

  • Interact with our customers through a secured messaging portal (much like email)
  • Help build out processes that enhances the experience of the customers and the patient support team
  • Track trends and customer feedback.
  • Work with our telemedicine team to identify areas we can improve communication between the customer support team and the doctors
  • Work with a passionate, fun, and supportive group of advocates who are invested in the success of our customers and our team
  • This role will be in shifts of Tuesday - Saturday (weekend day can be remote, weekdays in-office)

Requirements: 

  • Customer-Focused: you are naturally empathetic and always aim to gain the trust of the customer.
  • Strong Communicator: you're adept at recognizing times when you can be casual and times that demand a more professional tone. You can switch between different writing 'voices' with ease and quickly identify which is most appropriate for a given situation.
  • Problem Solver: we’re not a one-answer-fits-all type of place. You are the type of person who enjoys the challenge of solving issues in a creative way.
  • Strong Multitasker: there’s a lot going on around here. You should feel comfortable in an environment with competing priorities.
  • Always Looking to Improve: from communications to systems, you should be someone who is invested in helping the company be the best it can be while aiming to make the customer’s life easier.
  • Easy going and good with change: no egos and no divas. Flexibility and being a team player is the name of the game!
  • As a Patient Support Associate, respecting our patients privacy is a non-negotiable. We are HIPPA compliant and we view  confidentiality with the utmost importance. You will be responsible for making sound judgement calls with a high level of discretion.
  • Those with a special interest or first-hand experience in the medical or healthcare space a BIG plus!
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
 
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance

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