Hill House is seeking a Store Manager to lead the retail team at our Rockefeller Center store and become a pivotal part of our Hill House family. In this role, you'll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture while coaching and mentoring a passionate team of associates. We are looking for a warm, professional, and dynamic leader to drive our store's sales performance and ensure operational excellence, leading the store’s daily operations, including inventory management and reporting. This is a full-time position with a retail schedule (including weekends).
What You'll Do:
Drive Excellence in Sales & Service:
- Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met.
- Analyze store performance to identify trends, set action plans, and communicate strategies that align with sales and profitability goals.
- Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs.
Client Development
- Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients.
- Lead and collaborate with the team on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture/clientele rapport building.
- Capture meaningful client data for the purpose of building relationships to personalize future client development opportunities.
Operational Leadership:
- Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and merchandising standards to meet brand standards continually.
- Manage inventory effectively, ensuring stock levels are aligned with sales goals and new product launches.
- Oversee financial aspects, including budgeting, expense control, and reporting, aiming to maximize profitability.
Talent Management & Development:
- Attract and retain a high-performing team, building a talent pipeline through effective coaching and development plans.
- Conduct regular performance reviews, set clear goals for your team, and foster a culture of continuous learning and improvement.
- Handle all employee relations issues in partnership with HQ, ensuring a harmonious and productive work environment.
Who you are:
- A minimum of 7 years of sales management experience in the retail industry, with a bachelor's degree preferred.
- Experience performing in a fast-paced environment with fastidious attention to detail.
- A leader with a proven ability to drive sales and deliver exceptional client experiences.
- Strong business acumen, with the ability to analyze data and trends to make informed decisions.
- Self-motivated with exceptional communication and a motivational attitude; passionate for people development and growth
- High degree of flexibility and initiative
- Embraces a culture of learning and advocacy
- Has lived experiences with people from different backgrounds and diverse teams
- Flexibility to work retail hours, including evenings, weekends, and holidays.
Why Work With Us: As a Store Manager on our team, you'll have the opportunity to work in a vibrant and fast-paced environment, representing a prestigious brand. We offer a competitive salary, comprehensive benefits, and a chance to grow your career in retail management. If you're passionate about Hill House, driven to achieve, and ready to lead a team to success, we'd love to hear from you.
Who We Are: Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories and apparel, including their widely beloved Nap Dress®. With its design-centric approach, Hill House Home offers impeccable quality, and timeless, feminine styles through quality products designed to enhance and celebrate life. Their specific aesthetic point-of-view and client-led approach bring a fresh, accessible perspective to these time honored categories.
Hill House Home Inc. is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in ethnicity, religion, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to hello@hillhousehome.com.
