Company introduction

Highline is a payments startup that helps billers and lenders accept repayments from their customers' payroll. By automating bill payment from income, consumers can get approved for credit more easily and pay down loans faster without worrying about missed payments and overdraft fees. 

There is a massive opportunity in front of us to build a better, more reliable payment method that works for all: consumers, billers, and lenders.

Highline was founded by a team with deep fintech and financial services experience. We are backed by Foundation Capital, Costanoa Ventures, and Jump Capital. 

What you’ll be doing

Highline is looking for an Operations Associate to help our members with their onboarding and servicing needs, in addition to helping us build our customer capabilities. 

  • Provide outstanding service and ensure client satisfaction
  • Support sales, implementation, and operational processes while ensuring Compliance risks are mitigated
  • Address client inquiries about products and services in a timely fashion
  • Design and monitor reports that track the efficiency and effectiveness of day-to-day operations
  • Collaborate with product and engineering teams to automate routine workflows and build tools that drive efficiency in operations at scale
  • Ensure transaction records are monitored, accurately maintained and reconciled

What we are looking for

  • 3+ years experience in operations for regulated financial services
  • Experience executing on processes for a regulated financial services company
  • Demonstrated track record of providing a delightful customer experience
  • Excitement about creating products and services that delight customers
  • An eagerness for continuous improvement, high attention to detail and excellence
  • Exceptional written and verbal communication skills

Bonus skills

  • Service or sales experience
  • A background in the Fin-Tech sector, with an excitement about making banking better
  • Payments experience, either in payment processing or reconciliation

Why Highline

  • Join a global team on a mission to revolutionize how people pay bills and access credit
  • Mold the culture and journey of a high growth startup
  • Have space, autonomy, and resources to do your best work
  • Remote-first culture with regular in-person meetups 

Highline is a diverse and inclusive company committed to growing a diverse and inclusive team. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, or veteran status.

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