Company Description

Higher Logic has been the industry leader in building community and engagement solutions since 2007.

We’re a thriving company made up of authentic people and unique perspectives. We have a shared passion for bringing people #AllTogether to create meaningful connections and rich discussions, unlocking the knowledge of this group.

Our team is made up of motivated individuals who share their expertise and live our values every day. We help our customers create human-focused experiences to build lasting bonds between their customers, members and employees.

Job Summary

The implementation analyst is responsible for driving the implementation, analysis, and deployment of Higher Logic’s product modules and upgrades. The role provides the front-line relationship, serving as the primary point of contact for assigned customers and are responsible for achieving the highest level of satisfaction through excellent service, efficient implementation and product knowledge. 

Essential Duties & Responsibilities:

  • Serve as the primary contact to customers while coordinating multiple, simultaneous upgrades, changes requests, and module installs of the Higher Logic product suite. 
  • Define, plan and implement the deliverables and tasks required for successful projects and upgrades, including resource determinations, schedules, and project implementation plans. 
  • Utilize a standard project management methodology to guide all projects in a consistent, organized and reliable manner. 
  • Understand existing processes and recognize and propose process changes to improve quality, reduce costs and accelerate timelines. 
  • Share best practices and product knowledge with peers and novice team members. 
  • Comprehensive understanding of Higher Logic Product Suite and subject matter expert for internal resources and customers for multiple product areas. 
  • Elicit feedback from the customer relating to the module install, end-user adoption, and satisfaction with the product during and after project. 
  • Provide user training via the Web or on-site regarding the effective use of the software and best practices. 
  • Conduct all business in accordance with Higher Logic policies and procedures. 
  • All other duties as assigned. 
Knowledge & Abilities Required:
  • Understanding of and experience with project life cycle.
  • Experience in SaaS environment highly preferred. 
  • Excellent communication skills, both verbal and written. 
  • Strong organization skills to drive multiple, simultaneous implementations and commitment to accuracy and a high level of attention to detail. 
  • Results-oriented, excellent ability to utilize and manage the organization’s resources to achieve goals. 
  • Self-motivated and accepts responsibility, is accountable for achieving implementation and customer satisfaction targets. 
  • Ability to work independently and unsupervised with strong critical thinking and problem solving skills. 
  • Basic HTML and CSS skills a plus 

Physical Activities & Requirements for this position 

  • Must be able to remain in a stationary position for extended periods of time.  
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer printer, etc.  
  • Requires repetitive motion associated with heavy computer use.   

What you’ll earn:

  • Competitive compensation.
  • Comprehensive health benefits package.
  • 401(k) plan with employer match.
  • Healthcare and dependent-care flexible spending account.
  • Company short-term and long-term disability insurance.
  • Company culture that recognizes its employees.
  • Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
  • Significant advancement opportunities for outstanding performers.

EEO Disclosure

Higher Logic is committed to equal opportunity.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing HRBenefits@higherlogic.com

 

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