Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple.

We are currently seeking a Training Lead to create and own the builder onboarding hub that will set our customers up for ongoing success. Our strategy is shifting towards enabling our customers to be able to self-serve through growing aspects of the product roadmap and customer lifecycle. Reporting to the VP of Customer Success, the Training Lead will develop technical training plans and content including videos, documents and checklists to transform and elevate our customer experience. We are a remote-first company, and this role can sit anywhere in the continental US. 

What You’ll Do

  • Become a product expert and own our training curriculum - from development to (occasional) delivery, program evaluation and continuous improvement.
  • Recommend and own the tools and processes necessary to drive a successful training program.
  • Conduct relevant Training Needs Analysis, culminating in the creation of a prioritized training delivery roadmap.
  • Work to identify both quick-win and longer term improvements that can be made to the onboarding and training experience.
  • Collaborate closely with Product, Customer Success, Sales, and other teams to ensure alignment between content and customer needs.
  • Own the content of segmented onboarding and ongoing product understanding, assess any necessary changes in training or customer needs with an innovative mindset, delivering engaging learning opportunities for our customers.

About You

 You are passionate about homes, construction, or home design. You are driven by the idea of making an entire industry better. You have experience with residential home building and/or complex Saas solution implementation and operations.

You also:

  • Have 8+ years of direct customer training experience for a highly technical enterprise software solution
  • Have experience with developing and writing a technical training plan
  • Possess a commitment to quality-driven results
  • Are an autonomous and self-paced learner who can deep dive into products or processes where necessary
  • Easily build relationships across functions to come to the best conclusions and cross-pollinate insights that make our training content excellent (reword this)
  • Have a high EQ and strong communication skills–interpersonal, written, and verbal

Higharc has been remote-first since our founding in 2018. We offer flexible hours so that you do your best work without missing out on life. Higharc offers competitive salaries with significant equity in a fast-growing, well-funded company. Personal healthiness is an important value for us - we provide comprehensive medical, dental, and vision coverage with unlimited PTO, and meaningful maternity/paternity leave. You'll also have access to other big-company benefits like short and long-term disability plans and a 401k. Haven't worked remotely before? We provide a stipend to help you create the ideal home-office.

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