Heygo started as a way for co-founders John and Liam to keep exploring new places. As avid travellers themselves, they wanted to help people stay connected with the world and for those in the travel industry to continue doing what they love.

So that’s why they created Heygo - an experience specific live-streaming platform. One that would allow local guides to share the places they know best with the hope that it can bring people around the world closer together.

Our mission is simple: bring the world closer together.  

At Heygo, our mission is to break down the barriers to discovery and bring the world closer together. 

How do we do this, you ask? Our platform allows guides to provide captivating, transportive experiences by broadcasting themselves live from their phone as they explore a place. It could be St Mark’s Square, Yellowstone National Park, the streets of Barcelona or in a small airplane circling an active volcano (yes...that happened!) 

Sign up for one of our experiences here

Do you love people and technology and the magic that happens when they converge? Do you have the skills and experience we’re looking for to better serve our users? If so, we’d like to meet you.

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

The role

[EMEA/North Eastern Americas]

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

The Community Success Representative role is a dynamic opportunity to develop and use essential technology and community engagement skills so guides and customers have a great experience. We are looking for highly motivated, empathetic individuals who can diagnose and resolve a wide range of challenging issues. 

Reporting to the Community Success Manager, you will be an integral member of a diverse global team managing the success of the Heygo community. As a frontline representative, you will use customer support technology to efficiently and effectively resolve issues impacting customers and guides primarily over email and chat. 

Heygo is a service that runs 7 days a week, and this role may require working weekends to meet our community support requirements.

As an early stage business, there will be many opportunities to work cross functionally with other teams and rapidly develop a range of valuable skills across multiple career paths. 

Day to day you'll:

  • Help us learn and grow by identifying and solving a variety of evolving guide and customer challenges 
  • Provide authentic support that turns challenging experiences into positive ones
  • Learn and optimize support technology solutions
  • Collaborate with other members of the Community team to define and deploy new or improved process and response

What we're looking for:

  • 1+ years in an account success, customer support or technology related field, or other relevant experience; we will also consider exceptional individuals with entry-level experience
  • Strong written and verbal communication skills
  • Customer service mindset with an astute ability to quickly resolve matters to a high customer standard
  • Desire to do right by Heygo guides and customers to provide an excellent, scalable experience
  • Coachability, interest in implementing feedback, and dedication to consistent improvement
  • Experience working at an early stage, hyper-growth startup, or in a sales, customer success and/or support is a bonus

You’ll be successful in the role because you are:

  • 👩🏾‍💻 Tech-enabled
  • 🎨 Creative
  • 🎯 Goal-orientated
  • 💛 Collaborative
  • 👩🏻‍💻 Keen learner
  • 💪 Hard-working

The Offer

  • A fully remote role with flexible working hours
  • A high achieving, experienced and fun team
  • A chance to be a part of a rapidly growing startup 
  • An international and diverse working atmosphere
  • Competitive salary based on experience
  • Generous holidays

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Heygo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.