Senior Manager of Pharmacy Operations

About Henry Meds:
Tens of millions of Americans are unable to manage their chronic conditions with commercial medications. Using specialized compounded formulas tailored to individual patient needs, Henry helps people who have been left behind by the commercial market, all while remaining easy, accessible, and affordable. Our customers get access to the care they need and save thousands of dollars on out-of-pocket healthcare expenses per year!

Enjoy the casual culture, remote-first workplace, and generous PTO/benefits!

Apply today to make a direct, daily impact in one of the fastest-growing startups in the country - we are excited to meet you!

Position Overview:
The Senior Manager of Pharmacy Operations will oversee all aspects of pharmacy operations, including team leadership, process improvements, vendor management, and cross-functional collaboration. This role is essential in ensuring a seamless and efficient pharmacy experience for our patients while driving key business outcomes such as medication adherence, patient engagement, and revenue growth. The ideal candidate will have a proven track record of operational excellence, team management, and strategic leadership in the pharmacy industry, particularly from a business operations and pharmacy technician (Pharm Tech) perspective.

Duties and Responsibilities:

Ensure medication availability by managing relationships with multiple pharmacy partners and addressing supply chain challenges.
Develop and implement operational strategies to reduce time to treatment, improve patient outcomes, and optimize pharmacy workflows.
Oversee the business operations side of the pharmacy, ensuring financial success and growth in alignment with company goals.
Manage operations within a compounding pharmacy environment, ensuring compliance with safety, regulatory, and quality standards.
Collaborate with cross-functional teams (e.g., product, clinical operations, medical, and procurement) to design and execute process improvements that enhance patient experience and drive business growth.
Monitor and enhance medication approval processes, improving patient retention and engagement.
Oversee the financial performance of pharmacy operations, contributing to incremental annual revenue through operational efficiencies.
Drive continuous improvement in patient experience by reducing escalations and improving service metrics.
Lead key initiatives to mitigate medication shortages, optimize therapy management, and enhance operational scalability.

You will likely have:

7+ years of experience in pharmacy operations, vendor management, and/or compounding pharmacies.
Direct experience working in the business operations side of a pharmacy, including finance, process optimization, and growth strategies.
Hands-on experience in a compounding pharmacy, ensuring adherence to regulatory standards and operational best practices.
Experience as a Pharmacy Technician (Pharm Tech) in a compounding pharmacy environment
Demonstrated success in reducing time to therapy and improving patient engagement and retention.
Strong experience in vendor management, supply chain integration, and operational excellence.
Proven ability to manage cross-functional initiatives and improve key performance metrics.

You may have:

Experience in scaling pharmacy operations teams in a fast-paced environment.
Familiarity with leveraging product enhancements and process improvements for operational growth.
Knowledge of compounding pharmacy regulations, quality control, and safety procedures.
Ability to manage multiple vendors and pharmacy partners to ensure service continuity and mitigate shortages.
Proficient in data analytics platforms such as SQL, Metabase, Mode, Snowflake, Looker, Excel, and Google Sheets.
Excellent leadership, communication, and problem-solving skills.

Company Offers:

Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employees and 50% for their qualified dependents).
401(k) with matching contributions beginning your first day.
Unlimited PTO.
Fully remote position with occasional travel.
Impactful, rewarding work as part of a fast-growing brand helping thousands of people every day.

Equal Opportunity Statement:

Henry Meds is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.

Applicants must be authorized to work for ANY employer in the U.S. We cannot sponsor or take over sponsorship of an employment Visa at this time.

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