Job Application for Call Support, Care Coordinator (Poland) January 2025 Start Date at Henry Meds

About Us:

Tens of millions of Americans are unable to manage their chronic conditions with commercial medications. Using specialized compounded formulas tailored for individual patient needs, Henry helps people who have been left behind by the commercial market, all while remaining easy, accessible, and affordable. Our customers get access to the care they need, and save thousands of dollars on out-of-pocket healthcare expenses per year!

Enjoy the casual culture, remote-first workplace, and generous PTO!

Apply today to make a direct, daily impact in one of the fastest-growing startups in the country - we are excited to meet you!

We are seeking dynamic and experienced Care Coordinators to join our growing team. As the primary point of contact for our valued customers, you will provide exceptional support and assistance through inbound and outbound communication channels, ensuring timely and accurate service that exceeds our customers' expectations. With your expertise, you will manage customer interactions with professionalism and care, becoming a key member of our dedicated customer support team. Join us and make a meaningful impact on the customer experience.

*Please note, that the cohort start date for this position will be Friday, 17th of January.

(If this start date does not work for you, please do not hesitate to still apply as we have future start dates planned and we are happy to discuss the possibility of joining a later cohort.)

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Contact Us for Further Assistance:

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Key responsibilities:

Provide exceptional customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they may have via phone and email.
Use customer relationship management software (CRM) to manage customer interactions and track customer information, orders, and schedules.
Perform data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules.
Collaborate with other team members to provide a seamless and efficient customer service experience.
Serve as the primary point of contact for patients contacting us via phone, providing assistance and support with compassion and professionalism.
Guide patients through the process of scheduling appointments, accessing their accounts, and navigating our telehealth platform.

Requirements:

At least 1 year of customer service experience is required.
Must be comfortable in a telephonic support position that requires dynamic communication and soft skills that lend to patience, empathy, active listening and the ability to clearly articulate solutions to their problems.
The ability to handle difficult situations and complaints with tact and professionalism.
Proficiency in using phone and computer systems for customer interactions.
A positive attitude and a commitment to providing excellent customer service.
Private work environment due to HIPAA regulations.
Previous experience in healthcare and/or startup companies is a plus!
Must have a flexible schedule to accommodate business needs (available to afternoons/evenings) - shifts will be confirmed after training is complete (no more than 4 weeks beyond your start date.) Work schedules will be consistent hours (vs. rotating schedules.) Additional details will be discussed at the time of an interview.

Compensation:

63,46 PLN/h, B2B contract, which averages 11.000PLN monthly, depending on the number of working hours in a month.

Equal Opportunity Statement:

Henry Meds is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.

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First Name *

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Cover Letter

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Please indicate your preferred pronouns. This information will help us address you respectfully during the hiring process. *

Do you live in Poland? *

Are you eligible to open a one-person business in Poland? Please note, LLCs (Sp. z o.o.) are not permissible at this time. *

*Please answer this truthfully as it will have implications on potential start date and other pertinent employment matters.

If unsure or need more information, please copy/paste the link below into your browser to learn more about eligibility.

Thank you!
Talent @ Henry Meds

https://www.biznes.gov.pl/en/firma/doing-business-in-poland/running-business-by-foreigners-in-poland/what-type-of-business-activity-may-be-conducted-in-poland-by-foreigners23

How did you hear about this opportunity? *

What timeline best describes your potential start date at the point of being offered a position from Henry Meds? *

Do you have experience in Customer Service? *

Are you open to working in the evenings? *

What behaviors do you believe set a remote employee up for the most success during live new hire training? *

  Staying on camera through the entirety of training🎦
  Avoiding use of personal devices 📴
  Asking questions ⁉️
  Logging in on time daily⏰
  Staying up to date on the latest TikTok trends🕺🏼

Are you open to working on the weekends? *

Are you currently in school? *

Were you referred by someone that is employed by Henry Meds? *

If you answered yes, whom where you referred by? *

We want to maintain a fair and transparent recruitment process and avoid any potential conflicts of interest. Your answer to this question will not affect your application in any way. Have you been or are you currently involved in a personal or familial relationship with any current employees of our company? If so, let us know who: *

If you already have a B2B established, please list the full legal business name here. If you do not have one at this time, you will be asked to provide the legal business name prior to hire as it will be reflected on your offer letter. *

Please respond to the following prompt below as though you are a current Henry Meds employee responding to an email you received. All information needed to accurately answer the prompt may be found on our website. Please do not use an AI tool to automate your answer. *

Hi there,

I’m reading about semaglutide and have some questions about your services. Can you give me some more details on your GLP-1 program, especially how billing works and how long it takes to get a prescription? I travel frequently so I need to be able to time my prescription refills when I’m at home and will need to know more about your typical turnaround time.

I don’t have a good internet signal at my home, so can I talk to a provider on the phone or something like that instead? Can they just review my forms? I also saw that prescription costs are covered in the monthly subscription with a 90-day supply. Can I use my insurance for this instead? How long will it take me to get an appointment?

I don’t really want to go through the bother of setting up an account just to find out I don’t qualify, especially since I’ll have to pay up front. Can you guarantee before I take the time to do this that I’ll be able to receive a prescription for semaglutide?

Kindly,

Robert L.

Which of the following are NOT part of the key responsibilities of this role? *

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