About Us
It’s simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn’t need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.
What is this role about?
You'll be a key part of our mission to provide excellent service to our customers and the independent stylists who represent our product. We have fun looking at new designs each season, wearing the clothes (great employee discount), and supporting each other's growth. Our fast-growing company has lots of opportunities for growth. We are looking a Bilingual Customer Support Representative that will be a key part of our efforts to provide superior service and provide the support needed to our customer and stylist base.
What awaits you in this role:
- Deliver superior service and provide the support needed to ensure 100% stylist and customer satisfaction via email and phone.
- Be an expert on our procedures, order entry system, stylist promotions, and products so that you can resolve any stylist and customer issues.
- Develop a strong rapport with the Stylist base.
- Thoroughly document issues and resolutions in our contact management system.
- Respond to customer emails within 1 business day.
What we are looking for:
- College Degree preferred
- 2+ years of customer service experience required
- Bilingual in Spanish a plus
- Ability to manage multiple priorities simultaneously with little direction
- Excellent verbal and written communication skills
- Experience using Gmail, Google documents, and all Microsoft programs
- Experience using e-commerce order entry systems or equivalent.
- Knowledge of Zendesk, Basecamp, and Highrise is a plus
What we offer:
- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical) - Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- Convenient Partnerships for Food and More!
Our Client’s Background
Our client is a rising fashion company based in the US that also nurtures female entrepreneurs across the country.
