Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines, which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Skills and Qualifications:
- Strong English and Dutch communication and written skills;
- Experience in the Client support area will be a plus;
- Basic technical background (strong experience in using apps);
- Proactive approach, empathetic individuals, problem-solving skills;
- Customer orientation and ability to adapt/respond to different types of characters;
- Ability to multi-task, prioritize, and manage time effectively.
Responsibilities:
- Providing Customer Support for the website users
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Responding promptly to customer inquiries
- Communicating with customers through various channels (chat/emails)
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments and complaints
- Entering data into a CRM, other online tools, and cloud-based platforms
- Other related tasks assigned by managers of the Clients and/or Helpware
We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted
If you have the qualifications needed and ready to maintain the required duties daily, please apply!
By applying for this position, you agree with the Helpware Privacy Policy and give us your consent to maintain and process your personal data in this respect. Please read our Privacy Policy for more information. https://www.helpware.com/company/careers
