We’ve been made aware of multiple recruitment scams where external individuals or companies are claiming to represent Hello Heart and offering fictitious job opportunities. In most cases, this fraud is happening via legitimate platforms (including Indeed, LinkedIn, and Teams), with the goal of posing as Hello Heart in order to obtain personal information or money.
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Please know that all communications from Hello Heart will come from helloheart.com email addresses. We do not conduct interviews via Teams, nor is our only communication during the interview process via chat. Jobs that we are actively recruiting for will be on our jobs page at helloheart.com/careers.
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We recommend that you do not respond to unsolicited offers of employment from people claiming to work for or be affiliated with, Hello Heart. If you believe you have received a fraudulent communication, please let us know at security@helloheart.com. If you believe that you are a victim of financial fraud related to a recruitment scam, please contact your bank, file a report with your local police, and report the incident to the Federal Trade Commission (FTC) Fraud team by visiting https://reportfraud.ftc.gov.

Identifying Recruitment Fraud

This uptick in recruiting scams is sadly not unique to Hello Heart. Recent victims of recruitment fraud at other companies are often asked to complete fake recruitment documents, such as job applications, providing bank account information, and/or visa/work permit forms.
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You may be or have been a target of one of these scams if you’ve received the following (in an unsolicited manner):
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• Requests for personal information, such as passport details or banking information.
  
• Requests to contact other companies/individuals that you’re connected to (e.g., lawyers, bank officials, travel agencies, courier companies, visa/immigration processing agencies).
  
• Requests for payment of a fee to process or assist with a job application.
  
• An offer to pay a percentage of a fee is requested if the candidate pays the remaining amount.
  
• An urgent request for the applicant to take action on the correspondence or offer.
  
• Requests to purchase office equipment.
  

What you should do:

• Keep a complete record of all communications for further investigation if necessary. Save the subject line, headers and message content.
  
• Send an email to security@helloheart.com and include all relevant evidence, including job posting information and email or chat correspondence.
  
• Consider contacting your local police or legal authority and providing them with all information you may have from the senders.
  
• Report any emails as SPAM/Phishing with your email provider.
  

DO NOT:

• Respond to unsolicited business propositions and/or offers of employment from people with whom you are unfamiliar.
  
• Disclose your personal or financial details to anyone you do not know.
  
• Send any money. Hello Heart does not ask for money transfers or payments from applicants to secure an application, interview, or job. Ever.
  
• Engage in further communication if you believe it may be fraudulent.