You + Helix

Helix is a place where innovators and doers gather in order to drive significant progress in population genomics. We have come together to work at the intersection of clinical care, research, and genomics.  

If you’re excited by the idea of making a meaningful impact and joining a team where we pride ourselves on driving innovation through fostering an environment with an emphasis on empowering one another to grow, Helix might be the place for you!

Helix + The World

At Helix we aim to transform healthcare through our end-to-end population genomics platform which enables health systems to accelerate the integration of clinical and genomic data and insights into routine patient care.  The combined clinico-genomic datasets in turn power advances in drug discovery and development accelerating personalized medicines to the world.  Leading health systems and pharmaceutical companies use our population genomics programs and datasets to drive breakthroughs leading to better, more personalized patient outcomes.

In response the Covid-19 Public Health Crisis, Helix has also partnered closely with State and Federal public health agencies to leverage one of the nation’s largest COVID diagnostic laboratories in support of Covid PCR testing, Viral Sequencing and is now developing a nationwide pathogen detection system to support ongoing public health needs.  Combined with our human genomic capabilities, Helix is uniquely positioned to drive early insights into any new variant or pathogen that emerges. 

Director, Partner Success Position Summary:

Our partner’s success is at the heart of Helix’s commercial efforts.  The Director, Partner Success is responsible for managing the overall relationship with a partner.  This includes delivering on current agreements by ensuring a smooth implementation experience,  making sure the customer realizes the desired value, understanding all parts of the customer’s business and organization in order to identify further opportunities to bring value to the customer, and being the single point of contact for the customer to reach into any part of Helix for advice, insights, operational support or new products and services.

You are unusually adept at understanding how life science and government organizations operate in order to drive our partner’s success and identify new opportunities.  Your business aptitude enables you to drive both strategic and operational discussions with key customers within an existing account, and you develop strong, trusting long-term relationships across a partner’s organization.  You also develop strong relationships within Helix to know who to quickly bring forward to a partner discussion on any given topic.  You also have a proven record of delivering account P&L targets while simultaneously making the partner feel valued and treating them as a strategic customer, being comfortable in any number of contexts from early-stage discussions to structuring deals.

If you thrive in a fast-paced environment, enjoy the strategic nature of identifying opportunities to apply emerging science, are comfortable delivering against metrics, have a deep passion for the customer experience, and love creating win-win deals, this is the role for you.

What You’ll Do

  • Develop a long-term relationship with key leaders within a partner account, ensure the smooth executive of existing contracts.
  • In coordination with Helix’s commercial leadership, develop and execute a comprehensive strategy for growing key partnership accounts including identifying and closing on new opportunities.
  • Apply knowledge of industry, market landscape, technology, product, and processes to educate prospects and clients on the business value of Helix's offerings and services
  • Serve as the key point of contact between Helix and given partner, and bring forward Helix experts and capabilities to the partner as appropriate.
  • Develop deep familiarity and conversational fluency with Helix's products and how they can be used to solve an array of use cases
  • Maintain accurate and up to date account intelligence in SFDC, including regular forecasting of business opportunities to sales and executive leadership
  • Work closely with Helix BD, Research and Laboratory teams to ensure successful onboarding and market launch for new contracts.

About You

  • Mission-oriented, with a deep passion for improving people’s lives through DNA
  • 8+ years experience of partner success or relationship management with both implementation and P&L growth target responsibilities. 
  • Proven ability to develop and maintain relationships with senior executives with experience working with a broad range of personalities
  • Strong business acumen to understand a partner’s business, org structure, budget process and identify and close new win-win opportunities.
  • Established track record of negotiating multimillion dollar deals, including complex deals that break new ground for partners
  • Excellent communication skills, including the ability to compellingly articulate Helix's product offering to audiences with varying levels of technical skill and seniority
  • Willingness to contribute in a variety of ways, even if outside formal responsibilities, combined with the ability to travel up to 25% of the time
  • Technical BA or BS required; PhD, or MD desired; MBA optional

What Helix has to offer you

Aside from working alongside brilliant, dedicated, passionate, down-to-earth, curious, warm, and thoughtful people, we also provide great benefits:

  • Competitive compensation, including meaningful equity
  • Health insurance, including medical, dental, and vision
  • 12 weeks of Maternity or Paternity leave
  • 4 weeks of paid Pregnancy Disability
  • 401(k) with employer matching
  • On-premise nursing room
  • Commuter benefits
  • Catered meals
  • Flexible PTO

Helix is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Helix’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.