You + Helix

Helix is a place where innovators and doers gather in order to drive significant progress in population genomics. We have come together to work at the intersection of clinical care, research, and genomics.  

If you’re excited by the idea of making a meaningful impact and joining a team where we pride ourselves on driving innovation through fostering an environment with an emphasis on empowering one another to grow, Helix might be the place for you!

Helix + The World

At Helix we aim to transform healthcare through our end-to-end population genomics platform which enables health systems to accelerate the integration of clinical and genomic data and insights into routine patient care.  The combined clinico-genomic datasets in turn power advances in drug discovery and development accelerating personalized medicines to the world.  Leading health systems and pharmaceutical companies use our population genomics programs and datasets to drive breakthroughs leading to better, more personalized patient outcomes.

In response the Covid-19 Public Health Crisis, Helix has also partnered closely with State and Federal public health agencies to leverage one of the nation’s largest COVID diagnostic laboratories in support of Covid PCR testing, Viral Sequencing and is now developing a nationwide pathogen detection system to support ongoing public health needs.  Combined with our human genomic capabilities, Helix is uniquely positioned to drive early insights into any new variant or pathogen that emerges. 

Director, Partner Success Position Summary:

Our partner’s success is at the heart of Helix’s commercial efforts.  The Director, Partner Success is responsible for managing the overall relationship with a partner.  This includes delivering on current agreements by ensuring a smooth implementation experience,  making sure the customer realizes the desired value, understanding all parts of the customer’s business and organization in order to identify further opportunities to bring value to the customer, and being the single point of contact for the customer to reach into any part of Helix for advice, insights, operational support or new products and services.

You are unusually adept at understanding how life science and government organizations operate in order to drive our partner’s success and identify new opportunities.  Your business aptitude enables you to drive both strategic and operational discussions with key customers within an existing account, and you develop strong, trusting long-term relationships across a partner’s organization.  You also develop strong relationships within Helix to know who to quickly bring forward to a partner discussion on any given topic.  You also have a proven record of delivering account P&L targets while simultaneously making the partner feel valued and treating them as a strategic customer, being comfortable in any number of contexts from early-stage discussions to structuring deals.

If you thrive in a fast-paced environment, enjoy the strategic nature of identifying opportunities to apply emerging science, are comfortable delivering against metrics, have a deep passion for the customer experience, and love creating win-win deals, this is the role for you.

What You’ll Do

  • Develop a long-term relationship with key leaders within a partner account, ensure the smooth executive of existing contracts.
  • In coordination with Helix’s commercial leadership, develop and execute a comprehensive strategy for growing key partnership accounts including identifying and closing on new opportunities.
  • Apply knowledge of industry, market landscape, technology, product, and processes to educate prospects and clients on the business value of Helix's offerings and services
  • Serve as the key point of contact between Helix and given partner, and bring forward Helix experts and capabilities to the partner as appropriate.
  • Develop deep familiarity and conversational fluency with Helix's products and how they can be used to solve an array of use cases
  • Maintain accurate and up to date account intelligence in SFDC, including regular forecasting of business opportunities to sales and executive leadership
  • Work closely with Helix BD, Research and Laboratory teams to ensure successful onboarding and market launch for new contracts.

About You

  • Mission-oriented, with a deep passion for improving people’s lives through DNA
  • 8+ years experience of partner success or relationship management with both implementation and P&L growth target responsibilities. 
  • Proven ability to develop and maintain relationships with senior executives with experience working with a broad range of personalities
  • Strong business acumen to understand a partner’s business, org structure, budget process and identify and close new win-win opportunities.
  • Established track record of negotiating multimillion dollar deals, including complex deals that break new ground for partners
  • Excellent communication skills, including the ability to compellingly articulate Helix's product offering to audiences with varying levels of technical skill and seniority
  • Willingness to contribute in a variety of ways, even if outside formal responsibilities, combined with the ability to travel up to 25% of the time
  • Technical BA or BS required; PhD, or MD desired; MBA optional

What Helix has to offer you

Aside from working alongside brilliant, dedicated, passionate, down-to-earth, curious, warm, and thoughtful people, we also provide great benefits:

  • Competitive compensation, including meaningful equity
  • Health insurance, including medical, dental, and vision
  • 12 weeks of Maternity or Paternity leave
  • 4 weeks of paid Pregnancy Disability
  • 401(k) with employer matching
  • On-premise nursing room
  • Commuter benefits
  • Catered meals
  • Flexible PTO

Helix is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

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