We are building something never done before.

Helion is a fusion power company based in Everett, WA, with the mission to build the world’s first fusion power plant, enabling a future with unlimited clean electricity.

We are a team of engineers, scientists, and makers that believe fusion energy can solve climate change on a global scale and ensure energy independence while making electricity more affordable than ever before.

Now is a great time to join Helion! Bring your skills, experiences, and determination to make a difference in the world. Together, we can make a future with unlimited clean electricity from fusion a reality!

What You Will Be Doing:

As our IT service desk technician, you will work with a small team to support colleagues with our core needs for IT hardware and basic software support. You will provide base-level support including setting up hardware, installing software, imaging workstations, and working with other members in IT to resolve issues. You will report directly to our Systems Security Manager at our Everett, WA office.

You Will:

  • Provide technical support to users with varying technical abilities
  • Perform assessment for tickets, including prioritization of work
  • Help refine processes and guides for use by other IT team members or general staff
  • Provide input to improve IT services and company practices
  • Comply with all company and department procedures
  • Use a ticketing queue to improve work with other IT team members
  • Help achieve team and company plans
  • Help maintain an accurate IT asset inventory
  • Troubleshoot basic computer issues, including hardware and software
  • Document steps performed for a given task into writing
  • Follow guidelines and procedures related to privacy and cybersecurity
  • Help with password resets, lockouts, and related security support (multi-factor authentication)
  • Support a variety of equipment including laptops, desktops, printers, conference equipment, peripherals, and more
  • Escalate issues that require input or assistance from other team members

Required Skills:

  • 1 year of IT service experience, or 6 months of experience with a related degree
  • Knowledge of fundamental IT service desk practices and basic principles, such as password resets for multiple systems, windows application installation, application troubleshooting, and workstation imaging
  • Knowledge in deciphering non-technical descriptions of technical problems
  • Flexible to occasionally scheduled off-hours work

The pay range for this position is $55k-95k. This pay range may be inclusive of several career levels and will be narrowed based on several factors, including the candidate's experience and qualifications.

#LI-Onsite

Benefits:

  • 13 company-wide holidays

  • 31 days of PTO (10 sick and 21 vacation days)

  • 3% employer 401K contribution matching

  • Equity plan offered to all employees

  • Parental Leave

  • Medical, Dental, Vision

  • Short- and long-term Disability

  • Monthly sponsored events and subsidized snack program

NOTE: Underrepresented people are less likely to apply unless they meet 100% of the job's requirements. We believe in hiring people, not checklists, and encourage you to apply even if you do not check all of the boxes. If this job isn't the one, we have many other openings that may be a fit.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. If we reach out to you to begin an interview process, we will also ask if you require any reasonable accommodation at that time.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Helion Energy’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Please reach out to our support team via our help center.
Please complete the reCAPTCHA above.