About Us:

Health Fidelity delivers innovative solutions for the value-based care era. Using groundbreaking NLP and analytics technology, Health Fidelity’s risk adjustment solution is changing the way risk is identified, quantified and managed for organizations that participate in Medicare Advantage, Health Insurance Exchange, Medicaid and Medicare ACO programs.

Our mission is to improve the quality of care and reduce the overall cost of healthcare by making the decision-making process more data driven. Our products will have an impact on the national healthcare infrastructure, as well as patients’ quality of life.

About the Job:

Health Fidelity is a leading-edge company providing technological risk-adjustment solutions to health plans and provider groups.  We are looking for an experienced client success manager who will partner with our clients to ensure long-term success.  As a Project Manager, you will be assigned a portfolio of clients, lead clients through implementations, and transition clients to operations.  The goal is to lead clients to success by understanding their needs and then proactively aligning our software and services with those needs to generate great results.  The role requires a combination of tactical management and client leadership skills.

 Responsibilities:

  • Build and maintain strong, positive, long-lasting client relationships
  • Operate as the lead point of contact for all matters related to assigned clients
  • Lead project team to deliver Health Fidelity products and services
  • Coordinate third parties/vendors for the flawless execution of projects
  • Champion the client at all levels within Health Fidelity
  • Ensure that all contracted deliverables are provided according to contract, on-time, and meet and exceed client expectations
  • Forecast and track key metrics, such as revenue numbers and member counts
  • Work with clients to identify risk adjustment goals and track results
  • Track action items, issues, and risks from creation to resolution
  • Communicate progress of initiatives on a recurring basis
  • Follow implementation and operations processes, work with the team to improve them
  • Create account plans, status reports, and project plans
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Lead other members of the operations team and assist with high severity requests or issue escalations
  • Manage changes to the project scope, project schedule, and project costs

Qualifications:

  • Track record of driving client success at all levels of the organization
  • Ability to understand client requirements
  • Project management training / background
  • Ability to work in a fast-paced, entrepreneurial, results-oriented culture
  • Medical coding and risk adjustment knowledge is preferred

Requirements:

  • Minimum BS degree, preferably in the fields of health information management, computer science, or engineering
  • 5+ years’ experience in account management/project management in the healthcare and/or information technology sector, preferably with a Medical Services Administrator or large provider group
  • Must be able to travel up to 50%
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office

 

 

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