Responsible for providing setup, management, and support for Mac and Windows infrastructure, including, cabling, desktop, peripheral, and software installations, changes and troubleshooting. Provides system and software support and assists in the development of procedures and documentation.

DUTIES & RESPONSIBILITIES
  • Troubleshoot and resolve end user desktop/laptop issues in a mixed Windows and Mac OS X environment as well as Google Apps
  • Handle service requests from management and end-users related to new installations, changes, break/fix, and troubleshooting.
  • Provides support to end users with systems and software problems and questions.
  • Maintain helpdesk applications and process helpdesk tickets.
  • Develops procedures, tutorials, training guides and documentation.
  • Telephone support (VOIP, RingCentral, etc.) 
  • Actively support Heal’s commitment to Quality and all quality objectives, with an emphasis on continual improvement.
  • Proactively provide patch management and upgrades to ensure the highest level of support and security.
  • Perform other tasks as assigned by IT management.
Skills & Requirements
  • Computer Science degree or equivalent work experience.
  • 3+ years with Windows and Mac operating systems and relevant software packages, including MS Office applications.
  • Proficient working with end users in a networked mixed OS client/server environment.
  • Highly motivated team player with strong communication skills able to perform assigned tasks with minimal supervision.
  • Experience with Mac OSX a plus.
  • Ability to troubleshoot network, desktops, printers, peripherals, and wireless both OS and hardware.
  • Must have the ability to complete assignments within time frame specified by IT Management.
  • Must be able to operate in a fast-paced organization and handle multiple projects simultaneously.
  • Must be able to interact effectively and cooperatively with employees at all levels.
  • Must be flexible with work schedules and be available to work overtime on evenings and weekends, with or without advanced notice. 

 

About Heal

We're a company founded by veteran entrepreneurs and medical doctors. Our idea came from our own family experience of having kids and needing easier access to great doctors using the on-demand/sharing economy models. We have incredible angel investors and an ambitious vision.

Joining our team now is an opportunity to be one of the first people in a funded company with a highly disruptive solution to a huge problem within a $2.4 trillion sector of our economy - healthcare.

If that sounds like a lot of buzz words, let's talk and you'll learn more. The interview will be worth your while.

The founders of this company are family-oriented parents. We put a great deal of emphasis on LIFESTYLE and making your work fit your life. We want like-minded people who want to change the world, while maintaining a happy, successful personal life too. Oh, and we're right by the beach.

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