Location: Remote; Los Angeles, CA
 
Heal is transforming US healthcare with home-centric primary care focused on high quality, high touch doctor house calls that leverage technology to liberate and empower patients.  Founded nearly six years ago and recognized as #13 on CNBC’s list of most disruptive companies, Heal recently closed $100MM in funding from Humana.  Having completed nearly 250,000 house calls proven to delight patients, improve outcomes and reduce costs, Heal is led by a world-class team of investors (e.g.Humana, Fidelity, Breyer Capital), Board Members (Former Qualcomm CEO Paul Jacobs, Humana President Susan Diamond) and management unified in the vision to change healthcare for patients of all ages all across America.
 

The Role

This role will require you to make many phone calls as the voice of Heal to prospective and current patients. You will be a bridge that helps close healthcare access gaps around the nation. We are focused on bringing transformative, simple, quality primary care to every corner of every market. Strong patient-doctor relationships and the journey to getting and staying healthy begins with proactive engagement from you.

You will work closely with other members of the Patient Engagement and Outreach team, the Operations team, and the Clinical team to help patients get and stay healthy by connecting them with easy healthcare delivered by Heal Doctors. In this role, you will own the conversations that create engaged patients.

About You

  • Excited to join a company creating measurable impacts on real lives every single day, 365 days a year
  • Basic knowledge of preventative health screenings or the ability to quickly learn 
  • An effective communicator via phone 
  • Experience and passionate about delivering excellent customer service 
  • Comfort using and explaining mobile apps 
  • Staying organized across multiple priorities is a strength 

Responsibilities 

  • Provide above and beyond customer service and communication with our patients so they know Heal hears them and values them
  • Initiate phone calls to and manage communication with prospective patients, including those who lack other healthcare access
  • Make reminder calls to patients about upcoming appointments
  • Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service 
  • Engage with potential new patients to explain Heal’s mission and services

What We Need

  • Active communicator, both verbal and written
  • Commitment to helping seniors get healthier 
  • Prior experience in healthcare preferred
  • Prior experience in a call center, contact center, outbound, inside sales, and/or outreach team preferred
  • Excellent written and verbal communication skills
  • Exceptional attention to detail
  • Ability to work independently with little supervision
  • Bilingual preferred but not required
  • Flexible working hours including Saturdays

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