Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients.
1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive for prospective patients. This is where we got our start – Headway has built the first software-enabled network of therapists who accept health insurance, making it easy for therapists to grow their practices, and possible for patients to find quality care they can afford.
We launched in April of 2019 and are now powering 300,000+ appointments per month. To scale our vision, we’ve raised over $100 million in funding from a16z, Thrive, Accel, and Google Ventures.
Join us, and make an impact
About The Role
As a member of the Network Operations team, you will play an integral role in helping our network of therapists accept insurance and begin offering sessions to clients. In this role, you will manage the credentialing process from start to finish, monitor our pipeline health, and support the overall maintenance of our network to ensure we have quality providers and clean provider data.
You will face ambiguous problems and be responsible for advancing our pipeline of therapists throughout various stages in the therapist life cycle at Headway. You will work cross-functionally with the sales, customer experience, and engineering teams to make progress within our systems. You’ll also work closely with our providers and insurance partners.
You’d be a great fit if...
- You have 1+ years experience in operations
- You have experience managing and driving projects forward independently. You’re process driven, extremely detail oriented and highly organized.
- You’re highly adaptable. You can quickly change direction to execute different functions and responsibilities with ease.
- You enjoy challenges and tackle them thoughtfully and analytically.
- You want to learn and grow. You view this role as an opportunity to learn from a talented team and are excited to take on more responsibility at Headway over time.
- You’re an excellent communicator.
- You are passionate about increasing access to mental health.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
Headway employees work remotely across the US, with the option to work from our NYC HQ.
Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact firstname.lastname@example.org.