🚀 Why Headout?

What we do is important

In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and the most delightful way to head out to our next real-life experience. We do this by running a managed marketplace to the world’s most exceptional real-life experiences — from immersive tours to museums to live events and everything in between.

We’ve got scale, fast growth, and solid fundamentals

Headout has served tens of millions of guests from 196 countries (every single sovereign state on the planet) on one of our experiences across 100+ cities in 9 languages. Today, we have sales of 100s of millions of $s a year and are growing rapidly. Contrary to the norm, we deliver this scale and growth while being profitable. We've been unit profitable for 18 months + and have recently turned EBITDA profitable as well. We have raised $60M+ from top-tier investors and are building a durable company for the long term - because that's what our mission needs and deserves.

Now is the right time

While we have a fast-growing business, we are still very early in our journey with a large upside to capture and have a team that is small enough for you to have an indelible outsized impact on our journey. We are not too early, we are not too late.

Our culture

Every place has its own beat and we are no different. We are not the right place for everybody but we are the right place for a certain group of people. Read more about it here: https://bit.ly/HeadoutPlaybook

👩‍💻The role

Job Summary:

The Senior Fraud Team Lead will oversee the fraud detection, investigation, and prevention activities within the organization. This role requires extensive experience in fraud management, strong leadership skills, and the ability to drive strategic initiatives. The ideal candidate will be responsible for guiding the Fraud Team, ensuring effective fraud mitigation strategies, and maintaining compliance with regulatory standards.

🤩What makes this role special?

Impactful Work: Play a crucial role in safeguarding the organization's assets and protecting customers from fraudulent activities.
Analytical Challenges: Engage in complex investigations that require strong analytical and problem-solving skills.
Collaborative Environment: Work closely with various departments, fostering teamwork and cross-functional collaboration.
Professional Growth: Opportunities for continuous learning and professional development, including certifications and training.
Dynamic Industry: Be at the forefront of evolving fraud prevention techniques and technologies in a fast-paced and ever-changing industry.

💝What skills & experience do you need?

Leadership and Supervision: Lead and mentor a team of Fraud Team Associates, providing guidance, support, and performance management.
Strategic Planning: Develop and implement comprehensive fraud detection and prevention strategies aligned with organizational goals.
Investigation Oversight: Oversee complex fraud investigations, ensuring thoroughness, accuracy, and timely resolution.
Process Improvement: Continuously evaluate and enhance fraud detection systems, processes, and policies to increase efficiency and effectiveness.
Collaboration: Partner with internal departments, such as Compliance, Legal, IT, and Customer Service, to address and mitigate fraud risks.
Training and Development: Design and deliver training programs to develop the skills and knowledge of the fraud team.
Reporting and Analytics: Prepare and present detailed reports on fraud trends, investigation outcomes, and risk assessments to senior management.
Regulatory Compliance: Ensure all fraud management activities comply with relevant laws, regulations, and industry standards.

Qualifications:

Education: Bachelor’s degree in Finance, Accounting, Business Administration, Criminal Justice, or a related field. Master’s degree preferred.
Experience: Minimum of 3-5 years of experience in fraud detection, investigation, and prevention, with at least 1 year in a leadership role.

Skills:

Proven leadership and team management abilities.
Strong analytical and strategic thinking skills.
Excellent communication and presentation skills.
Proficiency in fraud detection software and analytical tools.
In-depth knowledge of fraud prevention techniques and regulatory requirements.
Ability to work collaboratively across departments and influence senior stakeholders.

Preferred Qualifications:

Professional certifications such as Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS).
Experience in the financial services industry.
Knowledge of cybersecurity principles and practices.

How to Apply?

For this role, we only accept applications through employee referrals. Reach out to a Headouter to know more about this role.

EEO statement

At Headout, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our partners, and the community at large. Headout provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. During the interview process, if you need assistance or an accommodation due to a disability, you may contact the recruiter assigned to your application or email us at life@headout.com.

Privacy policy

Please note that once you apply for this job profile your personal data will be retained for a period of one (1) year. Headout shall process this data for recruitment purposes only. Once the relevant job profile is filled or once the time period of one (1) year from the date of the job application has passed, whichever is later, Headout shall either delete your data or inform you that it shall keep it in its database for future roles. In compliance with the relevant privacy laws, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that the processing of your personal data be restricted. If you have any concerns or questions about the way Headout handle your data, you can contact our Data Protection Officer for more information.

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Senior Team Lead, Fraud Prevention & Management