🚀 Why Headout?
What we do is important
In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and the most delightful way to head out to our next real-life experience. We do this by running a managed marketplace to the world’s most exceptional real-life experiences — from immersive tours to museums to live events and everything in between.
We’ve got scale, fast growth, and solid fundamentals
Headout has served tens of millions of guests from 196 countries (every single sovereign state on the planet) on one of our experiences across 100+ cities in 9 languages. Today, we have sales of 100s of millions of $s a year and are growing rapidly. Contrary to the norm, we deliver this scale and growth while being profitable. We've been unit profitable for 18 months + and have recently turned EBITDA profitable as well. We have raised $60M+ from top-tier investors and are building a durable company for the long term - because that's what our mission needs and deserves.
Now is the right time
While we have a fast-growing business, we are still very early in our journey with a large upside to capture and have a team that is small enough for you to have an indelible outsized impact on our journey. We are not too early, we are not too late.
Our culture
Every place has its own beat and we are no different. We are not the right place for everybody but we are the right place for a certain group of people. Read more about it here: https://bit.ly/HeadoutPlaybook
👩💻The role
Deliver Customer Love.
You will be at the forefront of managing and resolving social media complaints from leading platforms and escalations, as well as analyzing negative customer reviews from various channels. Your role will involve addressing customer concerns with professionalism, identifying patterns in feedback, and collaborating with internal teams to problem-solve issues that are leading to poor customer experience for our customers.
🤩What makes this role special?
- Impactful Work. You will play a critical role in shaping the customer experience at Headout, directly influencing how customers perceive our brand.
- Real-Time Problem Solving. You will in a day get opportunities to deal with real-time problem-solving for customers, and identify gaps and solutions that can ensure that those problems do not occur again.
- Cross-functional collaboration. Unlike similar roles, you will collaborate closely with various departments, giving you a comprehensive understanding of the business and enhancing your problem-solving abilities.
- Career Development Opportunities. Headout is committed to your professional growth, offering numerous opportunities for training, development, and career advancement within a rapidly expanding company.
💝What skills & experience do you need?
- Exceptional Communication Skills. You should possess excellent verbal and written communication abilities, allowing you to convey issues and solutions clearly and empathetically, ensuring customer concerns are addressed effectively.
- Analytical Acumen. Strong analytical skills that will enable you to identify trends and insights from customer feedback, driving actionable improvements and proactive solutions.
- Proven Experience. Bring at least 2-4 years of experience in customer service, social media management, or a related role, demonstrating your ability to handle complex customer interactions autonomously.
- Technical Proficiency. You should be well-versed in using social media platforms, CRM systems, and data analysis tools, giving you the confidence to manage and analyze customer interactions independently.
EEO statement
At Headout, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our partners, and the community at large. Headout provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. During the interview process, if you need assistance or an accommodation due to a disability, you may contact the recruiter assigned to your application or email us at life@headout.com.
Privacy policy
Please note that once you apply for this job profile your personal data will be retained for a period of one (1) year. Headout shall process this data for recruitment purposes only. Once the relevant job profile is filled or once the time period of one (1) year from the date of the job application has passed, whichever is later, Headout shall either delete your data or inform you that it shall keep it in its database for future roles. In compliance with the relevant privacy laws, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that the processing of your personal data be restricted. If you have any concerns or questions about the way Headout handle your data, you can contact our Data Protection Officer for more information.
