Title: Sr. Service Delivery Manager
Location: Indianapolis, IN 


Your Purpose:
We are looking for an entrepreneurial Service Delivery Manager (SDM) to help build the foundation for our delivery model of our PRx Advisor product (recently awarded TechPoint's Product of the Year)!  The SDM is a change agent, who is passionate, has high energy and results oriented with a creative and analytical mind. You will be responsible for ensuring client success within our service offering including project management, business process analysis, and operational account management. You must be a leader dedicated to exceptional results and effective management to deliver quality service while partnering with cross-functional teams.

How we will make an impact:
hc1 is focused on improving lives with high-value care. Our unique machine learning algorithms transform laboratory data into personalized healthcare insights. As an AWS Partner Network organization, our cloud-based software organizes live data (including lab results, genomics, and medications) to deliver solutions that ensure the right patient gets the right test and the right prescription.

Your Key Responsibilities:

  • Be a strategic business partner with clients, able to understand how a project fits within a clients overall strategic goals
  • Develop a detailed project plan to track progress and maintain control on project scope, schedule and cost
  • Direct hc1 resources to ensure that all projects are delivered to specification and on-time
  • Own internal and external communications, identifying when escalation is necessary with both hc1 and client organizations
  • Perform risk management and measure project performance using appropriate systems, tools and techniques
  • Create and maintain comprehensive project documentation
  • Direct management of customer activation and other projects collaborating with other hc1 teams
  • Recommends changes or policies to increase department effectiveness and customer satisfaction

Your Skills & Experiences:

  • Strong preference for Pharma and/or Healthcare IT experience, particularly involving enterprise change management variables
  • Extensive understanding of project management principles, methods and techniques
  • Ability to design and develop detailed delivery protocols, and standard operating procedures
  • Solid technical background, with understanding or hands-on experience in software development and web technologies
  • Must be self-motivated, organized and analytical; with a proven track record in managing implementation projects
  • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base and technology span
  • Capable of rapid technology intake
  • Must be able to communicate professionally in verbal and written conversations, and in the production of project documents
  • BS degree or higher with focus on Business Administration or Technology - or equivalent work experience
  • PMP certification is preferred, not required

What’s in it for you:

  • Unlimited PTO, remote friendly and flexible hours
  • 401k Matching
  • Career planning, mentorships and professional development
  • Stock Options
  • Volunteer Opportunities
  • Wellness Programs


Join our Talent Community:
Get a glimpse into our culture and perks by visiting hc1.com/careers and follow us on Instagram (@hc1dotcom) to get a day in the life at hc1.


Inclusion and Equal Opportunity Employment:
hc1 is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

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