Handy is a home services marketplace on a mission to disrupt the $400B home services market by seamlessly delivering every service to every home. Handy has fundamentally changed the way the world buys home services by making it as easy to buy a service online as it is to buy a product. We connect customers to vetted, independent local professionals at the tap of a button, while providing upfront pricing, customer choice in scheduling (no more pesky 4 hour windows), cashless payments and a service guarantee. 
 
Started in 2012 by Oisin Hanrahan & Umang Dua, Handy has scaled to offer cleaning, installation and assembly services across the US, Canada and the UK. Handy offers its services both direct-to-consumer via our website and mobile apps and through partnerships with some of the largest retailers in the world, including Wayfair, Walmart, Lowes, Costco and more. As of 2019, Handy is an independently operated subsidiary of ANGI Homeservices (Nasdaq: ANGI), the world’s largest home services marketplace including brands like HomeAdvisor and Angie’s List. This milestone is allowing us to expand to hundreds of more home services to bring the Handy experience to millions of more customers and professionals.
 
About the Role

Site Reliability Engineers (SREs) are responsible for keeping all user-facing services and other Handy production systems running smoothly. SREs are a hybrid of operators and software engineers that leverage engineering principles, operational experience, and automation to our environments. You will help shape our infrastructure and build the foundation our team relies on for the rapid, reliable delivery of our product. We’ll rely on you to instill best practices for building scalable distributed systems, with a keen focus on observability and fault tolerance. Our stack consists of technologies such as Kubernetes, Ruby on Rails, MySQL, Redis, Elasticsearch inside AWS. 

We are looking for experienced Site Reliability Engineers who meet the following criteria

Technical:

  1. Breadth of knowledge across our infrastructure and application stack. 
  2. Contributes small improvements to all codebase to resolve issues.
  3. Experience with container orchestration technologies like Kubernetes, Mesos, or Nomad. (We use Kubernetes.)
  4. A track record of leveraging automation whenever and wherever. 
  5. An appreciation of and enthusiasm for software engineering best practices, such as infrastructure as code, testing, and continuous delivery

Execution:

  1. Identifies changes for the product or infrastructure architecture focusing on reliability, performance and availability perspective with a data-driven approach.
  2. Proactively work on the efficiency and capacity planning to set clear requirements and reduce the system resources making Handy operate with cost as a discipline. 
  3. Identify parts of the system that do not scale, provide immediate and long term resolution of these incidents.
  4. Identify Service Level Indicators (SLIs) that will align the team to meet the availability and latency objectives.

Collaboration and Communication:

  1. Know a domain really well and permeate that knowledge across the rest of the engineering organization. 
  2. Perform and run blameless RCAs on incidents and outages and drive to prevent the incident from reoccurring. 
  3. Show ownership of a major part of the infrastructure.

As an SRE you will:

  • Be part of an on-call rotation to respond to incidents and provide support for software engineers across Handy initiative teams. 
  • Build visibility into SLIs, SLOs, SLAs, dependency graphs to reduce operational burden or toil.
  • Drive on instrumentation patterns to alert on symptoms and not on outages leveraging our monitoring stack of Grafana, Prometheus, Elasticsearch. 
  • Use your on-call shift to prevent incidents from occurring.
  • Run our infrastructure with Cloudformation and Kubernetes.
  • Use a data-driven approach to findings, turn into repeatable actions and then into automation.
  • Improve the deployment process to make it as quick and dependable as possible.
  • Design, build and maintain core infrastructure pieces that allow Handy to scale to meet its market demand.
  • Debug production issues across the full stack.
  • Plan and shape the growth of Handy’s ever-evolving infrastructure.

You may be a fit for this role if you:

  • Think about systems - edge cases, failure modes, behaviors, specific implementations.
  • Have an understanding of large scale system design, monitoring, and operational practices.
  • Have strong programming skills - Ruby and/or Go
  • Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it.
  • Have a burning desire for delivering quickly and iterating fast.
  • Have experience with Nginx, HAProxy, Docker, Kubernetes, Terraform, or similar technologies

Projects you could work on:

  • Improving our Monitoring stack across the board. 
  • Migrate our ingress controllers to a more cloud-native paradigm ( istio, envoy, traefik ).
  • Instrument our rails app to collect important information about our applications. 
  • Immutable kubernetes upgrade pattern automation. 
  • Build tooling to help reduce toil across the engineering organization.    
Compensation & Benefits
  • Competitive salary and equity commensurate with experience and performance
  • Full medical, dental, vision package to fit your needs
  • Monthly Handy credits
  • Unlimited vacation policy; work hard and take time when you need it
  • A fun office in the heart of the Flatiron district, always stocked with coffee, snacks and drinks; catered lunch and dinner, foosball, office events and team outings
  • Ground floor opportunity with the team
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Handy Voluntary Question Set
At Handy, we strive to deliver every service to every home. Similarly, within our workplace, we value diversity and continually work to create an environment where everyone, regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation feels included and impactful in our mission to change the way home services are purchased and served around the world.
 
In order to help us identify areas for improvement in our recruitment funnel as it relates to diversity, we have listed a set of voluntary demographic questions below that will be used in aggregate only. Your choice to answer these questions, or not, will not be considered in any way in the hiring process, the hiring decision, or thereafter. Any information that you do provide will be recorded and maintained in a confidential file and will not be connected to your specific application.
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