Sales Operations Analyst

At HackerRank, we are on a mission to change the world to value skills over pedigree. We are a high-performing, mission-driven team that truly, madly, deeply cares about what we do. We don’t see velocity and quality as tradeoffs - both matter. This sometimes means long days and work spilling into weekends, but we wouldn’t have it any other way. We each find balance in our own way, making time for what matters outside of work while always giving our best. If you are someone who takes pride in high-impact work and thrives in a driven team, HackerRank is where you belong.

We are seeking a Sales Operations Analyst to act as a key business partner to our global revenue-generating leadership team. Reporting to the Director of Revenue Operations, you will own forecasting/reporting, streamline sales and marketing processes, build & refine Salesforce infrastructure, and provide key business insights to internal stakeholders.

What you'll do:

• Train sales representatives on the effective use of sales tools and ensure they are utilizing the tools to their full potential.
• Own the GTM tech stack, which includes Outreach, Zoominfo, Ringlead, Docusign, and Linkedin Sales Navigator. 
• Assist in the development, documentation, and standardization of sales and marketing processes, ensuring they are efficient and effective; identify areas of improvement in sales processes and implement necessary changes to enhance productivity.
• Partner with our Salesforce developer to optimize processes and build automation in Salesforce using custom fields and objects, workflow rules, and flows.  Ensure we are getting the maximum value out of the tool while also optimizing user experience.
• Monitor the sales pipeline and provide insights to the sales team on process bottlenecks and areas for improvement.
• Analyze and interpret data, including key performance indicators (KPIs), trends, and customer insights.
• Generate reports and dashboards to track sales performance and present findings to management.
• Collaborate with the sales and marketing team to establish performance targets based on data analysis.
• Collaborate with other departments, such as marketing, finance, and operations, to ensure alignment and synergy in overall business strategies.
• Provide data-driven insights and recommendations to support strategic decision-making.

You will thrive in this role if:

• You are a problem solver who enjoys streamlining processes and finding efficiencies in sales and marketing operations.
• You have a strong attention to detail and take pride in ensuring data accuracy and process consistency.
• You enjoy collaborating with cross-functional teams and can translate complex data into actionable stakeholder recommendations.
• You are proactive and resourceful, taking ownership of projects and driving them to completion with minimal oversight.
• You are a Salesforce expert who enjoys optimizing systems and automating workflows to enhance productivity.
• You are comfortable working in a fast-paced environment where priorities may shift, and you adapt quickly to new challenges.
• You have a customer-first mindset, ensuring sales teams have the best tools and insights to succeed.

What you bring:

• 5+ years’ experience in sales operations or revenue operations.
• Strong understanding of standard forecasting methodology, KPI reporting, and enterprise sales cycle.
• Strong data analysis skills and the ability to interact and build rapport with all sales/data management levels.
• Successful track record supporting and advising sales leaders, identifying areas for improvement and efficiency.
• Experience with sales organization, territory, and revenue planning.
• A track record of managing projects and collaborating cross-functionally to deliver projects within the deadline.
• Must be able to work independently to numerous personal and team deadlines while consistently identifying areas for improvement.
• Understanding of formulas, functions, and pivot tables in Google Sheets and the ability to analyze large data sets are essential. Expert-level proficiency in Google Sheets is also essential.
• You are a Salesforce-certified administrator.
• Bonus skill - Hubspot proficiency is a plus.
• Bonus skill - Prior SDR or sales rep experience is a plus.
• Bonus skill - experience with sales compensation is a plus.

Current base salary range: ($100,000 to $120,000 base). The exact salary may vary based on skills, experience, location, market ranges, and other compensation offered. The salary range does not include other compensation components, commission (for sales-related roles), bonuses, or benefits for which you may be eligible. Salary may be adjusted based on business needs.

Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. 

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