Employee benefits are tricky. They’re even trickier for employers aiming to renew group benefits in a ever-changing health care space. As a member of our New & Renewed Customer Onboarding team, you will be helping set up new health benefits accounts with health insurance carriers and our customers directly to help them navigate this challenging space.
Gusto’s New & Renewed Customer Onboarding team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day. You will use your time-management skills to streamline benefit administration with insurance carriers, drive operations and communications with third-party partners, and build Gusto’s health insurance platform that makes benefits with Gusto revolutionary.
Here’s what you’ll do day-to-day:
Work directly with customers and health insurance carriers to implement employee benefits packages
Work with carriers to ensure that the administration of health benefits is precise and delightful for our customers, employers and employees
Provide guidance, assistance, and support to customers at key moments in their health benefits setup with Gusto
Be a knowledge partner! Research, document, and educate others on updates related to internal process, external policy, and best practices
Be a thought partner! Work with our product team to help create a product that can deliver the best customer experience at scale
Here's what we're looking for:
1-2 years of work experience (preference for health insurance/health benefits exposure)
Passion for reducing operational inefficiencies and pain points
Excellent written and oral communication skills
Flexibility to work collaboratively with cross-functional teams
Bachelor’s degree from an accredited university
Knowledge of benefits implementation or insurance
Comfort with ambiguity and proven time management and prioritization skills
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.