The Fulfillment (Health Benefits & Payroll Implementation) team is passionate about using innovative technology and service to elevate the payroll transfer and onboarding of small business owners and their employees to the Gusto platform. Each team member is a true owner and makes a tremendous impact every single day. As a core member of the payroll onboarding team, you’ll be responsible for setting up customer accounts to run payroll with Gusto while providing a delightful experience. You’ll put their minds at ease by guiding them through a complex process, providing timely information, and keeping all the moving parts running smoothly.
Here’s what you’ll do day-to-day:
You will assist, implement, and support customers at key moments in their payroll onboarding experience
You will complete new Gusto payroll account setup on behalf of the customer and serve as their go-to advocate
You will understand customer issues and partner with cross-functional teams to simplify and automate existing processes
You will serve as a thought partner to our sales team to ensure successful transfers
Here’s what we’re looking for:
1+ years of client-facing or customer onboarding experience
Excellent written and oral communication skills: you thrive when working with customers
Passionate about developing efficient processes and driving results
Enjoy working collaboratively with many stakeholders across the company
Strong project management skills and attention to detail
Experience with Salesforce
Payroll, tax, or compliance knowledge
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto’s mission is to create a world where work empowers a better life. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 60,000 companies nationwide. Gusto has offices in San Francisco and Denver and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.