As a core member of the Payroll Onboarding team, you’ll be responsible for setting up customer accounts to run payroll with Gusto while providing a delightful experience. You will own a book of business, and put customer minds at ease by guiding them through a complex process, providing timely information, and keeping all the moving parts running smoothly.
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.
Our mission is to create a world where work empowers a better life.
The Payroll Onboarding team is passionate about using innovative technology and service to elevate the payroll transfer and onboarding of small business owners and their employees to the Gusto platform. Each team member is a true owner and makes a tremendous impact every single day.
Here’s what you’ll do day-to-day:
You will assist, implement, and support customers at key moments in their payroll onboarding experience
You will complete new Gusto payroll account setup on behalf of the customer and serve as their go-to advocate
You will analyze, troubleshoot, and transfer sensitive customer data into the Gusto platform
You will understand customer issues and partner with cross-functional teams to simplify and automate existing processes
You will work with your teammates to deliver on customer deadlines
You will serve as a thought partner to our sales team to ensure successful transfers
You will directly communicate with customers in the form of both phone and email
Here’s what we’re looking for:
1-2+ years work experience - bonus points for exposure to payroll onboarding, finance, banking, healthcare or a start-up environment
Excellent written and oral communication skills: you thrive when working with customers
Passionate about developing efficient processes and driving results
Enjoy working collaboratively with many stakeholders across the company
Strong project management skills, organization abilities, and overall attention to detail
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.